Corrupt attatchments since upgrade to Tiger

P

Philipp Zirker

Sorry, Barry, I think my last post was a little bit too 'ironic' but I
was *really* angry :)

In fact: I spent one day to rebuilt my system and than applied patch
11.1.1 and the result: corrupt attachments . So i had to spend another
day to reinstall everything (now I'm running 11.1.0 and everything is
working fine). De-Installing Office 2004 (including searching and
deleting for every MS-file) didn't help I had to do a comlete new
installation of Tiger.

In fact: I think the MBU is doing a better job than the rest of MS (my
Mac-heart is telling this :) but I don't think, that this porblem only
affects a few users. I've been around in some german Mac-Forums and
there are a lot of users with exact the same poroblem.

And all I expect is an official statement of MS, maybe on their
homepage or in some FAQs. When you have a look at their page you might
think everything is fine and there's no problem with MS-Software
running Tiger. But in fact there ARE problems (another example: VPC
can't use the virtual network switch) - and they don't even give out a
short note. :-(

PU,
Philipp
 
P

Philipp Zirker

That would be very interesting, since Entourage itself isn't even
affected by the 11.1.1 update, which AFAICT, applies to only the
following 6 apps/files: [...]
Click to expand...

Are you sure?
The "documentation" of this update is a little bitt, uhmmm, *tiny* :)
All it says before installing is, that there would be several fixes
according to several applications.
No more information (and no additional at the homepage).

I think I'll do a test: While settuig up my G5 I had to erase all data
which was stored at my powerbook (a lack of space to store some data
temporary).
I'll do a fresh installation at the PB with 11.1.0, make some tests,
get a backup and than apply 11.1.1. Let's see what will happen...
But I don't think this will be done until next week...

CU,
Philipp
 
M

Michael

There are no Entourage changes in the 11.1.1 update. I've read that 10.4.1
did not fix the problem for some, but am wondering if anyone has had better
results after updating?

Thanks,
Michael


That would be very interesting, since Entourage itself isn't even
affected by the 11.1.1 update, which AFAICT, applies to only the
following 6 apps/files: [...]
Click to expand...

Are you sure?
The "documentation" of this update is a little bitt, uhmmm, *tiny* :)
All it says before installing is, that there would be several fixes
according to several applications.
No more information (and no additional at the homepage).

I think I'll do a test: While settuig up my G5 I had to erase all data
which was stored at my powerbook (a lack of space to store some data
temporary).
I'll do a fresh installation at the PB with 11.1.0, make some tests,
get a backup and than apply 11.1.1. Let's see what will happen...
But I don't think this will be done until next week...

CU,
Philipp
Click to expand...
 
J

JE McGimpsey

That would be very interesting, since Entourage itself isn't even
affected by the 11.1.1 update, which AFAICT, applies to only the
following 6 apps/files: [...]
Click to expand...

Are you sure?[/QUOTE]

Well, no, which is why I used AFAICT.

However, a manual search of my Office folder found only those files
updated, and the "Office 2004 11.1.1 Update Log" in the "Updater Logs"
folder seems to confirm that...
 
P

Philipp Zirker

Well, no, which is why I used AFAICT.

:)
However, a manual search of my Office folder found only those files
updated, and the "Office 2004 11.1.1 Update Log" in the "Updater Logs"
folder seems to confirm that...
Click to expand...

Hm. Is it possible that there are some shared libraries or something
els which might be affected?
I think I should wait for my own confirmation with the PB installation ;-)
 
J

JE McGimpsey

Philipp Zirker said:
Hm. Is it possible that there are some shared libraries or something
els which might be affected?
Click to expand...

Huh?

What are you talking about? - some of those files I listed *ARE* shared
libraries.

What else are you expecting to change?
I think I should wait for my own confirmation with the PB installation ;-)
Click to expand...

By all means...
 
T

tim.scales

I am another person suffering from all my Entourage attachments being
scrambled, to summarise:

- OS X 10.3.9 upgrade to 10.4 was done via Archive & Install
- Happened in both OS 10.4 and 10.41
- Happens in both Office 11.1.0 and 11.1.1
- Happens with POP and IMAP accounts
- Happens with "Encode for" set to either AppleDouble or MIME/Base64
- I do not have Filevault turned on
- I have compression set to "None" (though Stuffit is installed on the
system).

I hope MS are taking this seriously as it makes Entourage practically
useless even if it is effecting only a small number of people.
 
M

Michael

Hi Tim,

Sorry you are having trouble and thank you for the detailed information.
Could you boot in safe mode and see if this makes a difference when sending
attachments? (Restart holding the SHIFT key down.)

Thanks,
Michael
 
A

Anhuman

Le 19/05/05 21:39, dans BEB2399B.60D2%[email protected], « Michael »
Hi Tim,

Sorry you are having trouble and thank you for the detailed information.
Could you boot in safe mode and see if this makes a difference when sending
attachments? (Restart holding the SHIFT key down.)

Thanks,
Michael
Click to expand...

Ouh!.....

The files appear noncorrupted in safe mode! It is still necessary to
test but it is a way to explore! ;-)

Thanks, Michael!

The same things for me

Stragol
 
J

Jason Harder

Pretty interesting.

Checked it here on one system - sending of attachments was possible when
system was running in safe mode.

Attachments arrived okay. No other config works; attachments always broken.
 
C

Christopher Pressey

I also can send when booted in Safe Mode - I have ALSO reinstalled
Tiger as a clean install, reinstalled Office and updated everything to
current versions and can send normally again.

i have NOT however reinstalled any other applications except what comes
default with Tiger.

this leads me to think, when combined with the ability to send from
Safe Mode only, that this is not a "Tiger + Entourage" problem because
they work fine together, but instead a "Tiger + Entourage + Third Party
App", the latter being the bad guy. Not sure which one that is, but
today is "reinstall everythign and send emails right after each
install" day. I'll report back.
 
C

Christopher Pressey

I also can send when booted in Safe Mode - I have ALSO reinstalled
Tiger as a clean install, reinstalled Office and updated everything to
current versions and can send normally again.

i have NOT however reinstalled any other applications except what comes
default with Tiger.

this leads me to think, when combined with the ability to send from
Safe Mode only, that this is not a "Tiger + Entourage" problem because
they work fine together, but instead a "Tiger + Entourage + Third Party
App", the latter being the bad guy. Not sure which one that is, but
today is "reinstall everythign and send emails right after each
install" day. I'll report back.
 
S

s_evans

What happens if you olny disable the 'Microsoft Database Daemon'
startup item. Does tha help?

In Office 2004, the daemon is also used to run the option in the the
Database Utility to "Verify Automatically in Background" Pehpas that is
interferring.
 
M

Martin

I thought I'd chime in here since i started this thread. I have also
tried all different combinations of settings for attachments with no
luck. I've used any computer, no compression before and this is now
broken. I don't have the Database Daemon as a startup item because
this is only necessary if you have notifications enabled. I've also
upgraded to 10.4.1 with no luck. Since MS acknowledges the problem, it
would be great if a fix was released soon since, at least for me, this
bug reduces my productivity big time.

Martin
 
M

Martin

In reading this thread i believe i read somewhere that this was
acknowledged by MacBU as a bug.....
 
J

JE McGimpsey

Martin said:
In reading this thread i believe i read somewhere that this was
acknowledged by MacBU as a bug.....
Click to expand...

It's possible, but I've just checked the archives, and I don't see any
posts by 'Softies on this topic, much less an acknowledgment. Could have
missed one, I suppose.

I certainly don't see anything on MacTopia or in the KB.
 
D

Daiya Mitchell

In reading this thread i believe i read somewhere that this was
acknowledged by MacBU as a bug.....
Click to expand...

It was stated that MS is aware of the problem and investigating, that's not
the same as acknowledging it as a bug in Entourage.

By the way, did you read the entire thread? It now appears that booting in
safe mode prevents the corruption, suggesting there's some sort of
interaction with another app. See the last post from Christopher Pressey,
especially. He had a very good plan for trying to discover the source.
Since MS acknowledges the problem, it
would be great if a fix was released soon
Click to expand...

There seems to be a widespread belief among the posters here (not just you,
Martin) that the only thing required to fix a problem is knowing it
exists.... I find that so curious.
 
P

Philipp Zirker

but instead a "Tiger + Entourage + Third Party
App", the latter being the bad guy. Not sure which one that is, but
today is "reinstall everythign and send emails right after each
install" day.
Click to expand...
This is an very interesting thing.
I did my tests with 11.1.0 after setting up a clean system.
After thinking everything is working, I re-installed all my apps - and
than: corrupt attachments, even running 11.1.0. (Believe my: I was
soooo angry ;-)
In fact: my Powerbook installation still isn't done, I think I will
test sending an attachment after installing every single app. Maybe
I'll find one (or more) applications which are responsible for this
problem.
But let's think about the following thing:
What EXACTLY is the difference between safe-mode and a normal system
startup (I kow some kernel-extentions woun't be started - but WHICH
ones?)

If everything is running fine in safe-mode we should check the
components which are affected (or: not started) while booting.

CU,
Phi
 
S

strife

just to add a bit here...I have OS 10.4 Server installed on another
drive...it is totally virgin with nothing but whatever the Server DVD
installed...Installed Office 2004 and there is no problem with
corruption of attachments....on my other drive with my normal OS 10.4
(done as an archive and install from 10.3.9) I have the corruption
problem...as others have noted, with their systems, if I boot in safe
mode the problem disappears...

I messed about trying to eliminate some stuff that that would be turned
off by safe mode boot to see if I could eliminate the problem on a
normal boot and I learned a total of 1, and only 1 albeit very
important thing,...there is a folder
/system/library/startupItems/metedata.....spotlight gets very, very
unhappy if you move this folder away from its home...so unhappy in fact
that it ceases to function in any way shape or form, even when you move
the folder back....

eventually I discovered that by moving the folder it totally screwed
the permissions on it and I was able to fix them and get Spotlight to
re-index my drive...

a bit OT but for anyone that might be trying to troubleshoot the
attachment corruption issue and tying safe boot/startup items together
as an issue....and feeling the need to mess about in there...

cheers

strife
 
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