Corrupt attatchments since upgrade to Tiger

C

Christopher Pressey

Well, previously reported both here and on Apple's discussions (which
oddly has resulted in Apple locking down that thread for some reason..)
- anyhow - after saying that things were "all fixed" for me after what
someone referred to as a "nuke and pave" AKA a clean install, worked
fine for about a weekend, and now I'm back to corrupt attachments
again.
 
J

JE McGimpsey

I'm pretty surprised that Microsoft is not jumping through hoops to get
a patch out for this problem. If this were Outlook on Windows then I
assure you we'd be seeing more activity from MS as well as public
pronouncements about the issue. Not being able to send attachments
reliably makes Entourage useless for me and I just recently switched
from a PC laptop to a Powerbook with Tiger installed. Not a very
pleasant switcher story for sure.

The problem seems intermitent for some on Tiger but all I know is that
the problem doesn't exist at all on my wife's iMac G5 running Panther.
But having the problem even some of the time means you can't trust
Entourage to send the files properly. It would be like giving Fedex
your documents and then having them arrive all mangled. You'd stop
using Fedex pretty quickly.

So MS, you got me with all your marketing about how great Entourage is
and I took the plunge. If this problem goes on without a fix for a few
more weeks, I'll will have to dump Entourage and convert to Apple Mail
perhaps to never return. At this point I can't recommend Office Mac to
any people that ask me when they see the Powerbook.
Click to expand...

Your frustration is obvious, and deserved, but it's not clear that your
target is the right one.

The problem, at least as reported here, isn't "intermittent for some on
Tiger", but rather it's consistent for a few, and non-existent for most.

With your Fedex analogy, if the same small percentage of Fedex shippers
had their documents mangled each time, while the vast majority have no
problem, one would begin to suspect that the problem is originating on
the shippers' end.

The majority wouldn't see any need to change.

It's not just hard, it's *impossible* to patch a problem you can't
replicate, no matter how many hoops you jump through...

I'm not suggesting that Entourage isn't part of the problem - it may
turn out to be something obscure - but there's enough data just in this
thread to suggest that the problem isn't particularly tractable.

One would certainly be at least equally justified in recommending Office
Mac, but not Tiger, though they work perfectly together for my machines,
and at least 150 of a client's machines.
 
M

Martin

I have no Norton products installed. I do have NetBarrier installed
but Net Monitor is never running. NetBarrier and NetUpdate are startup
items in /Library.

Martin
 
N

Nils Sebastian Rolf

Hi there!

Ich have the problem appearing on a G4 PowerBook 15" 1,5GHz - German 10.4.1
- LittleSnitch is installed and running.
But the reason i write is a different: 2 weeks ago i contacted Microsoft -
today i got a call in which i was told that Microsoft is "accepting" this
problem as a bug and investigating on it.

So this gives at least a little hope that there will be a fix released
(soon!?).

Kind regards!
Sebastian
 
C

Christopher Pressey

Odd...

took someone's recommendation to attach more than one file.. so I added
a jpg (80k, my logo as a test file) and then a pdf... . send..
receive.. they both were there on the receiving end no corruption.

Now I can send attachments again.

At least to Mac end recipients - haven't had a chance to check a
Windows recipient yet.


Makes just as little sense to me, folks.
 
A

Anhuman

Le 25/05/05 14:26, dans
[email protected], « Christopher
Pressey » said:
Odd...

took someone's recommendation to attach more than one file.. so I added
a jpg (80k, my logo as a test file) and then a pdf... . send..
receive.. they both were there on the receiving end no corruption.

Now I can send attachments again.

At least to Mac end recipients - haven't had a chance to check a
Windows recipient yet.

Makes just as little sense to me, folks.
Click to expand...

Yes, the first part is corrupted (at ~ 40 k) but not the second... but
the issue remains whole...

And the following e-mails are corrupted always, in the same way :-((

Stragol
 
C

Christopher Pressey

Oh... round and round we go...

I have one account that seems to work normally - attachments reach
their recipients just fine. However alternate identities exhibit the
corruption problem.

I've tried the latest "add two attachments" and no dice. Still
problematic.
 
C

Christopher Pressey

I've been in contact with a rep from Microsoft who's working directly
on this issue, sending profiler reports and test files etc. So yes, it
is being addressed.
 
J

J.P.

Chris,

If you mean Michael, I too am helping out to get this sorted. It is
perhaps the strangest and most frustrating problem as I use Entourage
more than any other program daily for business. Does everyone with the
problem have the latest stuffit 9.0.1 or does it affect 9.0 users as
well??
 
I

Ishikawa Goemon

Thank you so much for the confirmation that there is someone
specifically addressing this problem. It has been driving me crazy.
 
C

Christopher Pressey

I have 9.0.1 installed as a download after a nuke-n-pave installation
of Tiger & Friends. However, I never ever ever ever ever use
compression through Entourage's option to do so. If I need to compress
something, I do it outside of Entourage before emailing.
 
K

Kevin

Likewise, my settings are AppleDouble and no compression.

I just ran my daily test (why - I don't know) to see if the corruption
persists. I tried to send messages with PDF attachments from my main
Entourage account and from one of my other Entourage accounts. Both
were received (one attachment per transmittal; and via browser
accessible mail) as corrupt. File size - 96KB. PDF from scanned images.

Message from Acrobat Pro 7 - "There was an error opening this document.
The file is damaged and could not be repaired." When trying Preview -
"File error. Couldn't open the file."

Interestingly, the files do not properly display their file type icon
in the Finder Preview view (column view). I don't recall seeing this
with ANY file previously in 10.X. (Something buggered in their resource
fork? ...I suppose not since Windows users see corruption, too.)

OS 10.4.1 (Upgrade from 10.3.9)
Entourage 11.1.0 (Updater 11.1.1 has been applied)
Sh*tload of other applications, preference panes, and haxies running.
 
D

Dan Silver

It may go farther than this....I received a JPEG and it didn't look right so
I called the customer who sent it. He said it was supposed to be a
different colour altogether. When I saved it to disk and opened it with
Photoshop, it was fine. In Preview and in Entourage it looked wrong. is
this related to this Entourage attachment issue?
 
D

Daiya Mitchell

It may go farther than this....I received a JPEG and it didn't look right so
I called the customer who sent it. He said it was supposed to be a
different colour altogether. When I saved it to disk and opened it with
Photoshop, it was fine. In Preview and in Entourage it looked wrong. is
this related to this Entourage attachment issue?
Click to expand...
Strongly doubt it. Sounds like a display problem, not a question of
corruption in the file itself. Also the corrupt attachment problem is on
outgoing attachments, not incoming. Completely separate issue, I should
think.
 
J

J.P.

I agree with Daiya,

Something is altering the end of the attached files. If i send the
same file from my G5 (which has the problem) and my G4 laptop (which
does not have the problem only if i uninstall Little Snitch), the
actual file size is different and the corrupt one is truncated and
smaller.

This is happening as the email is sent out not when it is received.

Anyone have any reative ideas on this one as my hair is vanishing from
being pulled out!
 
S

smanke

I have had all kinds of odd effects appear in my JPG files. It is
caused by the corruption.

It is disappointing the MS has not fixed this yet.
 
K

Kevin

Has anyone received any information from Microsoft about a diagnosis,
or any steps to eliminate the corrupted attachments?

Any alpha/beta patches in testing?
 
D

Dan Silver

I am surfing Microsofts site and reading about other corruption
issues....for all you out there see if this helps. I just sent the same
atachment to MYSELF from/to Entourage 2004 11.1.1. The one I encoded as
UUEncode (UNIX) was delivered intact, where the one left with standard
encoding could not be opened.

I am going to try this to windows machines and my hotmail account to see if
it's a solution.
 
D

Dan Silver

I've confirmed that sending UNIX encoding will seem to solve the problem, at
least with PDF files. If I send them to myself to/from Entourage 2004 or my
..Mac mail, they are readable. So for now this is a halfway solution.
 
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