Cross reference drop down not activating

Discussion in 'Word' started by GGOffice, May 25, 2018.

  1. GGOffice


    May 25, 2018
    Likes Received:
    I am creating a manual that is comprised of material from previous documents in addition to new material. When trying to insert a cross reference in the areas that had material that came from previous Word documents, when I click on the cross reference, the drop down does not activate. In other areas, I can easily insert a cross reference. Can anyone help me understand why some areas seem to "suppress" the cross reference function? I am using Word 2013 and when inserting previous text from other sources, I am using the "clear formatting" tool. TIA!
    GGOffice, May 25, 2018
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  2. GGOffice

    macropod Microsoft MVP

    Mar 2, 2012
    Likes Received:
    If you're pasting as plain text, which your description seems to imply, any bookmarks in the copied content will be deleted. Hence there is now nothing in that range to cross-reference.
    macropod, May 26, 2018
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