James, you are a breath of fresh air. Thank you for the kind and thoughtful
counterpoint.
At times it seems that few people realize how peer-to-peer groups work.
Everyone who posts here does so on their own free time as a volunteer.
Accordingly, it makes no sense to demand or expect an answer within a
certain time frame, especially if the request does not even contain enough
information to permit accurate troubleshooting.
If everyone who posted a question also answered one at the same time--there
would be no unanswered posts.
--
Russ Valentine
[MVP-Outlook]
James Rhea said:
I'm looking at the same list you are. Let's take a glance at any given day.
How about the 19th? There were 118 questions posted. Of those, 65 were
responded to. Not bad. 55%. Many of those not responded to were
stated
in
unclear terms or were questions that could have been answered on the user's
own by a fast search in the MS Knowledge Base. I think the help here isn't
bad at all, given that it's a free service. There are many knowledgeable
people about, and they do their best to respond in a timely and helpful
fashion. I, for one, appreciate the effort they put forth.
James Rhea
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