files detected as in use by wrong user

S

Steve Paul

Running office 2003 pro accessing files on a windows 2003 server from windows
XP Pro clients. Frequently users try to open a word or excel file and they
receive a warning that user 1 has the file open, but when they check with
user 1, he doesn't have the file open. Checking the server shows that user 2
has the file open. Sometimes the warning will just specify "another user".
I am wondering how MS office determines who has a file open, & what if
anything can be done to eliminate these false reports,

thanks
 

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