Help, I can't open Word (Mac) anymore?

[clemso]

Hi,

I have a Macbook 2.4 GHZ running OS X 10.5.2. I have had
Microsoft Office 2008 for the Mac for about 4 months and it now refuses to
launch and I am requested to relaunch and of course when I do it fails and I
get the report below. I did notice that I could not find the Word application
in the application folder. I don't think I have done anything differently
except that I often have to stop my computer from automatically searching and
downloading the latest and very large update files. If anyone knows how I can
get Word back and running, I would most grateful. All the applications in
Office seem to work.

Thanks, Clem

"Process: Microsoft Word [129]
Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft
Word
Identifier: com.microsoft.Word
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [61]

Date/Time: 2008-09-13 21:56:43.804 +0100
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded:
@executable_path/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
Referenced from: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft
Word
Reason: image not found"

 

[MC]

I have a Macbook 2.4 GHZ running OS X 10.5.2. I have had
Microsoft Office 2008 for the Mac for about 4 months and it now refuses to
launch and I am requested to relaunch and of course when I do it fails and I
get the report below. I did notice that I could not find the Word application
in the application folder. I don't think I have done anything differently
except that I often have to stop my computer from automatically searching and
downloading the latest and very large update files. If anyone knows how I can
get Word back and running, I would most grateful. All the applications in
Office seem to work.

Do other Office apps open? If so, try this:

1) Quit all Microsoft applications.

2) Track down all instances of pre-2008 Normal template on your
computer,
and drag them to your desktop. The file is called simply "Normal" and
has
no extension.

3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/My
Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) Now re-start Word 2008 and it should be OK.

Be thorough with this, if you leave any of these files behind Word 2008
will
find them and won't replace them. Do it right and Word will construct a
new, clean, set of preferences and everything should now work.

 

[CyberTaz]

Hi Clem -

Have you been using TimeMachine to back up? If so now is a good time to
restore Office to its former self before proceeding. If not we'll try for
the brass ring... Keep your fingers crossed

Not chastising - Just informing: The most likely cause of the problem is:

"I often have to stop my computer from automatically searching and
downloading the latest and very large update files"

In fact, I'm almost 100% certain that the reason the crash report shows the
Version as ???(???) is the direct result of stopping one of the Office
updates while it was in progress. If you don't want to receive the updates
immediately that's OK, but both the OS X Software Update & the Office
AutoUpdate programs can be set to be run manually. Even if set to run
Automatically you can still decline any downloads until you're ready to
receive them, but don't stop them once they start. Many people prefer to
manually download updates late at night or very early in the morning. When
is up to you, but they need to be done.

Updates to OS X & Office aren't issued simply because they're cute They
are issued to correct deficiencies, enhance performance and keep the
software in tune with OS X. If you neglect to update you might as well plant
a firecracker in your Mac. As you're now finding it's a lot better to *keep*
up than have to *catch* up

Anyway: To resolve the problem the first thing I'd suggest is that you visit
the Apple Downloads site,

http://www.apple.com/support/downloads/

retrieve the Leopard 10.5.4 COMBO Update and apply that - you're 2 OS
revisions behind. You might also check to see if there are any
hardware/firmware updates for your breed of Mac as well as any Security
Updates you might have missed. Then run Disk Utility - Repair Disk
Permissions & shut the Mac down for a few minutes.

When you start up *do not* attempt to launch any of the Office programs.
Instead go to HD/Library/Application Support/Microsoft/MAU2.0 & run the
Microsoft AutoUpdate program. Let it do its thing which will hopefully get
your installation back up to date (12.1.2). I say "hopefully" because what I
see in the crash log suggests that the updater may not even be able to find
the necessary components - perhaps you'll get lucky.

If all goes well Repair Disk Permissions again, then restart before
launching any Office programs.

If the Office updater fails you'll have no alternative but to reinstall
Office - but don't do so until you check back. If it isn't done properly
you'll be wasting your time. Let us know how you make out.

HTH |:>)
Bob Jones
[MVP] Office:Mac

Hi,

I have a Macbook 2.4 GHZ running OS X 10.5.2. I have had
Microsoft Office 2008 for the Mac for about 4 months and it now refuses to
launch and I am requested to relaunch and of course when I do it fails and I
get the report below. I did notice that I could not find the Word application
in the application folder. I don't think I have done anything differently
except that I often have to stop my computer from automatically searching and
downloading the latest and very large update files. If anyone knows how I can
get Word back and running, I would most grateful. All the applications in
Office seem to work.

Thanks, Clem

"Process: Microsoft Word [129]
Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft
Word
Identifier: com.microsoft.Word
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [61]

Date/Time: 2008-09-13 21:56:43.804 +0100
OS Version: Mac OS X 10.5.2 (9C7010)
Report Version: 6

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded:
@executable_path/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
Referenced from: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft
Word
Reason: image not found"