HELP!!! Mail Merge won't print

[John Sheffield]

Here's a stange problem. I have for years been using a mail merge
application to produce a catalogue. The application extracts data
from an Access database and dumps it into a Word document. It was
originally created when I was running Windows 95 and earlier versions
of Word and Access. Since than I have upgraded to Office 2000 and
Windows XP.
The mail merge routine still runs fine, the problem is when I send it
to the printer it will not print. When the printer is reset it then
prints a few pages of garbage.
I tried creating a new master document and got the same result.
Where's the problem Word or Access oor both? Can anyone provide some
ansers? Thanks.

 

[Beth Melton]

Hi John,

Does the complete merge display correctly in Print Preview? If so then
more than likely the problem lies in your printer driver. Try
obtaining an updated driver from the manufacturer's web site for
Windows XP and see if that resolves the problem.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[John Sheffield]

Thanks Beth. I downloaed and installed an updated printer driver.
However that did not solve the problem.
Yes the complete merge shows on screen exactly the way it should. It
is merged into tables if that is any help. I also wonder if there was
a conflict with NAV when I downloaded the updates from Microsoft?

 

[John Sheffield]

For anyone reading this post who can offer advice or suggestion, I
have done further investigation and can report that after installing
the latest updates and security patches from Microsoft, not only does
the mail merge routine reported below not print, none of my mail merge
routines will print. I also created new routines to see if they would
print and achieved the same result - nada! This is very
frustrating!!!!

 

[Suzanne S. Barnhill]

You might want to try posting in microsoft.public.word.mailmerge.fields,
where the mail merge experts hang out.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[John Sheffield]

And the solution is.......
I downloaded the current, updated drivers for my printer which is
HP5p. However installing the new drivers did not make any difference.
However (drum roll please), installing a HPIII printer seems to have
solved the problem. Everything is now printing as it should, all mail
merge routines work fine.
Thanks to all for their suggestions and advice.