D
Dab
Hope someone can office some advice on this....
I'd like to consolidate several 'feedback' email addresses from our various
websites so that one person can respond to each of the emails, but others
can look at a single folder (and possible subfolders) and follow the various
conversation threads that are in progress. I had been using distribution
lists to do this but the problem is that we get so much spam (and yes we do
have a spam solution - but we still get lots) that it a big waste of time
for multiple individuals to all be wading through enormous amounts of the
same spam. By consolidating all the email, if someone deletes spam, it's
deleted for everyone viewing the mailbox.
So..., I've deleted all the mailing lists and had all of the various
feedback emails sent to a single Exchange profile. - so I now have only one
actual mailbox. The mail is sorted into subfolders depending on the
original target feedback address. Responses are set to be saved in the
folder where the original email is located. So far so good - the
conversation threads are intact. The problem is that the initial responses
originate from a single exchange address (which is ok operationally) but
subsequent responses to the responses can't be automatically sorted and
moved to the original's folder (since the reply address changed from the
original address) so the conversation thread breaks.
One way I've though of getting around this would be to revert the various
feedback emails back to separate exchange accounts. A new account would be
created to POP or IMAP mail from the various accounts and sort the emails
into subfolders using the originating account address. The advantage of
this is that replies will be sent using the correct originating addresses so
responses to responses can be sorted based on target address just like the
originals and the conversation thread stays intact. I guess this would
work, but the solution isn't very elegant given all the accounts actually
reside on the Exchange server. I'm thinking that there might be an easier
way to set this up and that I'm missing something obvious.
Anyone have any other suggestions on how I could do this a little more
elegantly?
Thanks for any suggestions
Dab
Cut off: yourhead to respond
I'd like to consolidate several 'feedback' email addresses from our various
websites so that one person can respond to each of the emails, but others
can look at a single folder (and possible subfolders) and follow the various
conversation threads that are in progress. I had been using distribution
lists to do this but the problem is that we get so much spam (and yes we do
have a spam solution - but we still get lots) that it a big waste of time
for multiple individuals to all be wading through enormous amounts of the
same spam. By consolidating all the email, if someone deletes spam, it's
deleted for everyone viewing the mailbox.
So..., I've deleted all the mailing lists and had all of the various
feedback emails sent to a single Exchange profile. - so I now have only one
actual mailbox. The mail is sorted into subfolders depending on the
original target feedback address. Responses are set to be saved in the
folder where the original email is located. So far so good - the
conversation threads are intact. The problem is that the initial responses
originate from a single exchange address (which is ok operationally) but
subsequent responses to the responses can't be automatically sorted and
moved to the original's folder (since the reply address changed from the
original address) so the conversation thread breaks.
One way I've though of getting around this would be to revert the various
feedback emails back to separate exchange accounts. A new account would be
created to POP or IMAP mail from the various accounts and sort the emails
into subfolders using the originating account address. The advantage of
this is that replies will be sent using the correct originating addresses so
responses to responses can be sorted based on target address just like the
originals and the conversation thread stays intact. I guess this would
work, but the solution isn't very elegant given all the accounts actually
reside on the Exchange server. I'm thinking that there might be an easier
way to set this up and that I'm missing something obvious.
Anyone have any other suggestions on how I could do this a little more
elegantly?
Thanks for any suggestions
Dab
Cut off: yourhead to respond