I can receive email but cannot send it.

[Bill Bauman]

Ok, so I was clearly frustrated when I made my initial post.

I usually don't customize much in Exchange, as little as possible, really.
I was running E2k on Win2k AS SP3. A hardware failure rushed my upgrade to
the new server, E2k3 on WS03 Enterprise. As far as the authentication type,
well, it didn't change initially, but in efforst to just make things work, I
don't know where I am now.

How? What happens? Are your users connecting to Exchange via an Exchange
account or via POP3/SMTP?

I WANT to use POP3/SMTP. That's how things were working. It makes things
simple for me. I'll explore Exchange native in the future. I have been
using POP3.

What happens now is that POP is successful at authenticating. I installed a
Certificate Authority and am using POP SSL on port 995. I get a warning
every time I connect. That's all fine. We receive mail like champs. But
absolutely no configuration has solved my SMTP sending issue. When I try a
test, or when I configure in Outlook Express, I get a pop-up asking for
user/pass, type it in, pops back up, and there is no end to it until I
finally cancel 2 or 3 times in a row.

That was all with various settings of Authentication enabled in the SMTP
Virtaul Server. Also with and without checking Server Requires
Authentication on the client side. The only thing that seems to work is
disabling all Authentication except for Anonymous. In my Relay settings I've
configured Relay enabled for 192.168.1.0, my internal subnet, and I have all
clients VPN in before sending. This feels like overkill to me.

What's preventing the client from authenticating via SMTP to the server
either via Integrated Windows Auth. or Cleartext, or any of the sort?

I've actually had so many problems with this install of E2k3 I can't even
remember what was what. I am actively warning friends/colleagues not to take
the plunge at this point. I had to contact a colleague at Deloitte just to
figure out that POP wouldn't work without enabling Reversible Encryption on
the my domain GPO. What's up with that?

Back to the point, I guess. I would be MORE than happy to let an MS
representative VNC/RDP into the server and tell me what I did wrong. Heck,
I'd even write it up in layman's terms for the world to follow. If there's a
guide, I haven't found it. Several of the whitepapers from MS don't follow
at all, they say a-b-c, I do a-b-uhhh... what 'c'? I followed the RPC over
HTTP whitepaper, but ummm.. there's no RPC Virtual Directory. Go figure.

Help?
-Bill Bauman

 

[Jeff Stephenson [MSFT]]

Ok, so I was clearly frustrated when I made my initial post.

Really? I hadn't noticed ;-)

What happens now is that POP is successful at authenticating. I installed a
Certificate Authority and am using POP SSL on port 995. I get a warning
every time I connect. That's all fine. We receive mail like champs. But
absolutely no configuration has solved my SMTP sending issue. When I try a
test, or when I configure in Outlook Express, I get a pop-up asking for
user/pass, type it in, pops back up, and there is no end to it until I
finally cancel 2 or 3 times in a row.

Leaveing all the authentication options checked in Exchange and setting
Outlook to authenticate to SMTP using the same information as POP3, could
you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send a message?

I've actually had so many problems with this install of E2k3 I can't even
remember what was what. I am actively warning friends/colleagues not to take
the plunge at this point. I had to contact a colleague at Deloitte just to
figure out that POP wouldn't work without enabling Reversible Encryption on
the my domain GPO. What's up with that?

Back to the point, I guess. I would be MORE than happy to let an MS
representative VNC/RDP into the server and tell me what I did wrong. Heck,
I'd even write it up in layman's terms for the world to follow. If there's a
guide, I haven't found it. Several of the whitepapers from MS don't follow
at all, they say a-b-c, I do a-b-uhhh... what 'c'? I followed the RPC over
HTTP whitepaper, but ummm.. there's no RPC Virtual Directory. Go figure.

You may want to post to the Exchange newsgroups about these issues - I know
very little about Exchange administration.

 

[FTRufus]

Really? I hadn't noticed ;-)


Leaveing all the authentication options checked in Exchange and setting
Outlook to authenticate to SMTP using the same information as POP3, could
you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send a message?


You may want to post to the Exchange newsgroups about these issues - I know
very little about Exchange administration.

I have read all 64 comments and tried all suggested solutions but still have
a problem. I am running XP SP-2, outlook 2000, Comcast is the ISP. I can
send and sometimes receive but sometimes not receive. Outlook express works
all the time. I have added Outlook to the firewall exception, imported the
express account into outlook and remioved the express account. I do not get
an error report because outlook just shuts down. The only solution that works
is to use express and export message to Outlook.

Any new ideas?

FTR

 

[Jeff Stephenson [MSFT]]

I have read all 64 comments and tried all suggested solutions but still have
a problem. I am running XP SP-2, outlook 2000, Comcast is the ISP. I can
send and sometimes receive but sometimes not receive. Outlook express works
all the time. I have added Outlook to the firewall exception, imported the
express account into outlook and remioved the express account. I do not get
an error report because outlook just shuts down. The only solution that works
is to use express and export message to Outlook.

Actually, if you were trying ideas in this thread it's no wonder they
didn't work - they were for problems with sending messages, which is not
what you describe...

Do you have any anti-virus or anti-spam software configured to scan your
incoming mail? If so, turn off that scan and see if your problem goes
away.

 

[Steve Hall]

Jeff, I'm having the same problem as the other posters. I'm running Outlook
2002 (10.6515.6714) SP3. BTW, it's an occasional problem [maddening].

 

[Jeff Stephenson [MSFT]]

Jeff, I'm having the same problem as the other posters. I'm running Outlook
2002 (10.6515.6714) SP3. BTW, it's an occasional problem [maddening].

What is you exact problem? The various posters had different problems.
What sort of account(s) do you have? Do you get error messages?

 

[AnneKS]

I thought I'd join this club. I'm running XP with SP2, Outlook 2002, SBC
Global Yahoo DSL, our webhosting service is STP, and I have a D-Link router.
My incoming and outgoing mail servers were mail.watcoresources.com and 110 is
my incoming and 25 is my outgoing. Again, I can recieve but not send. The
error that I get is 0x80042109. My boss gets a different one - 0x800CCC0F.
I've been working on mine for now. I opened up the firewall settings and
allowed Outlook as an exception. I switched my outgoing server (SMTP) server
to what SBC suggests - smtp.sbcglobal.yahoo.com (SMTP authentication is
required.) I then tested the account settings and got the error message
"Send test email message: unable to send test Message. Please verify the
E-mail Address field." For "fun" I then tried to send a message - I get a
new error message: "0x800CCC78: Unable to send the message. Please verify
the email address in your account properties. The server responded: ??????"
The email address is mine and is correct!

What do you think? Help!

 

[Gordon]

I thought I'd join this club. I'm running XP with SP2, Outlook 2002,
SBC Global Yahoo DSL, our webhosting service is STP, and I have a
D-Link router. My incoming and outgoing mail servers were
mail.watcoresources.com and 110 is my incoming and 25 is my outgoing.

have you tried opening a command prompt and "pinging" both servers?

 

[AnneKS]

Yes. But I'm not really sure what I'm looking for in that procedure.

 

[Jeff Stephenson [MSFT]]

Again, I can recieve but not send. The error that I get is 0x80042109.

This is most likely because SBC is blocking port 25 to all but their own
servers, a common (and lamentable) practice of ISPs nowadays.

My boss gets a different one - 0x800CCC0F.

That is likely due to an anti-virus program on your boss's computer that's
scanning outgoing mail - lately, at least, this error seems to be tied very
tightly to that. Disable outgoing mail scanning, which may require
uninstalling the anti-virus program, then reinstalling it with the option
disabled.

I've been working on mine for now. I opened up the firewall settings and
allowed Outlook as an exception. I switched my outgoing server (SMTP) server
to what SBC suggests - smtp.sbcglobal.yahoo.com (SMTP authentication is
required.) I then tested the account settings and got the error message
"Send test email message: unable to send test Message. Please verify the
E-mail Address field." For "fun" I then tried to send a message - I get a
new error message: "0x800CCC78: Unable to send the message. Please verify
the email address in your account properties. The server responded: ??????"
The email address is mine and is correct!

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send?

 

[AnneKS]

Hi Jeff -

I'll send it in a "prettier" format if you want but for now here's the log:

2005.01.18 11:53:36 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.01.18 11:53:36 Successfully initialized the resource manager
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Created
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Synchronize called
(flags = 00000031)
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Synch operation
started (flags = 00000031)
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport(flags =
00000000, max msg = ffffffff): full items
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Trying to read
remote URL off the resource
2005.01.18 11:53:36 Looking up handler for POP
2005.01.18 11:53:36 Creating proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 Initializing proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport:
Retrieving Blob
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport:
pCallback->StartImport
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001d5408] (00001000)
returns 00000000
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "CPOPManifestTask: Begin execution")
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001d5408] (00001000)
returns 00000000
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: DeleteNukedItems -
Nothing to nuke
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: UploadItems: 1
messages to send
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Finding host")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Connecting to host")
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Trying to read
remote URL off the resource
2005.01.18 11:53:36 Looking up handler for SMTP
2005.01.18 11:53:36 Creating proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 Initializing proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: SendItem:
pCallback->Put
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001e08d0] (00001000)
returns 00000000
2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "CSMTPPutTask: Begin execution")
2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "SMTP PH: Connecting to SMTP server")
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001e08d0] (00001000)
returns 00000000
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Connected to host")
2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "SMTP: Finding host")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: <rx> +OK Welcome to MailEnable
POP3 Server")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Authorizing to server")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: [tx] USER
(e-mail address removed)")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: <rx> +OK")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: [tx] PASS *****")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> +OK")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: Authorized to host")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: Connected to host")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: [tx] STAT")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> +OK 0 0")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: [tx] UIDL")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> +OK")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> .")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "CPOPManifestTask: Comparing server
and local blobs")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "CPOPManifestTask: Checking for
messages to delete")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "CPOPManifestTask: End execution")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2005.01.18 11:53:42 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:42 "SMTP: Disconnected from host")
2005.01.18 11:53:42 Callback::ReportStatus[THIS: 001e08d0]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x80042109)
2005.01.18 11:53:42 ResourceObject [THIS: 001d45d8]: Synch operation
completed

 

[AnneKS]

Well, I called SBC Yahoo DSL and they have in fact blocked outgoing mail port
#25. The nice folks over there gave me a case number (not sure what I'm
supposed to do with it...) and told me to go to help.sbcglobal.net and wait
for a phone call. Hmmm....

Hi Jeff -

I'll send it in a "prettier" format if you want but for now here's the log:

2005.01.18 11:53:36 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.01.18 11:53:36 Successfully initialized the resource manager
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Created
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Synchronize called
(flags = 00000031)
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Synch operation
started (flags = 00000031)
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport(flags =
00000000, max msg = ffffffff): full items
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Trying to read
remote URL off the resource
2005.01.18 11:53:36 Looking up handler for POP
2005.01.18 11:53:36 Creating proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 Initializing proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport:
Retrieving Blob
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: StartImport:
pCallback->StartImport
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001d5408] (00001000)
returns 00000000
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "CPOPManifestTask: Begin execution")
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001d5408] (00001000)
returns 00000000
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: DeleteNukedItems -
Nothing to nuke
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: UploadItems: 1
messages to send
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Finding host")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Connecting to host")
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: Trying to read
remote URL off the resource
2005.01.18 11:53:36 Looking up handler for SMTP
2005.01.18 11:53:36 Creating proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 Initializing proto handler
{8D2595E0-07C3-11D3-B8AF-00105A19CDC6}
2005.01.18 11:53:36 ResourceObject [THIS: 001d45d8]: SendItem:
pCallback->Put
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001e08d0] (00001000)
returns 00000000
2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "CSMTPPutTask: Begin execution")
2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "SMTP PH: Connecting to SMTP server")
2005.01.18 11:53:36 Callback::ExecuteThread[THIS: 001e08d0] (00001000)
returns 00000000
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Connected to host")
2005.01.18 11:53:36 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "SMTP: Finding host")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: <rx> +OK Welcome to MailEnable
POP3 Server")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: Authorizing to server")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: [tx] USER
(e-mail address removed)")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: <rx> +OK")
2005.01.18 11:53:36 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:36 "POP3: [tx] PASS *****")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> +OK")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: Authorized to host")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: Connected to host")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_CONNECTED) Progress = 1/3
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_CONNECTED) Progress = 2/4
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: [tx] STAT")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> +OK 0 0")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 3/5
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: [tx] UIDL")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> +OK")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "POP3: <rx> .")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 4/6
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "CPOPManifestTask: Comparing server
and local blobs")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_INPROGRESS) Progress = 5/6
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "CPOPManifestTask: Checking for
messages to delete")
2005.01.18 11:53:37 Callback::LogText[THIS: 001d5408] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:37 "CPOPManifestTask: End execution")
2005.01.18 11:53:37 Callback::ReportStatus[THIS: 001d5408]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x00000000)
2005.01.18 11:53:42 Callback::LogText[THIS: 001e08d0] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2005.01.18 11:53:42 "SMTP: Disconnected from host")
2005.01.18 11:53:42 Callback::ReportStatus[THIS: 001e08d0]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x80042109)
2005.01.18 11:53:42 ResourceObject [THIS: 001d45d8]: Synch operation
completed

This is most likely because SBC is blocking port 25 to all but their own
servers, a common (and lamentable) practice of ISPs nowadays.


That is likely due to an anti-virus program on your boss's computer that's
scanning outgoing mail - lately, at least, this error seems to be tied very
tightly to that. Disable outgoing mail scanning, which may require
uninstalling the anti-virus program, then reinstalling it with the option
disabled.


Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after trying to send?

 

[Jeff Stephenson [MSFT]]

I'll send it in a "prettier" format if you want but for now here's the log:

That looks like a log when trying to connect to the non-SBC SMTP server -
Outlook wasn't able to make a connection. Could you get a log from
attempting to send through the SBC server? I'm curious as to why that
message is being rejected...

 

[Jeff Stephenson [MSFT]]

Well, I called SBC Yahoo DSL and they have in fact blocked outgoing mail port
#25. The nice folks over there gave me a case number (not sure what I'm
supposed to do with it...) and told me to go to help.sbcglobal.net and wait
for a phone call. Hmmm....

If you they're hosting you as a business, usually they'll make an exception
to their port 25 blocking. Maybe that's what that's about...

 

[AnneKS]

Hopefully that call to SBC will take care of it. Below is a document from
their online help desk. I filled out the abuse of service form and they
should remove the filter and all should be back to normal. I hope....

Sure would have been nice if SBC had told us.....

I'll look into the different error message my boss is getting with your
instructions but I think that will clear up too with SBC lifting the filter.
Thanks SO MUCH for your help - invaluable!

And I hope this helps someone else - call your ISP and see if they blocked
port 25!


SBC Internet Services (SBCIS) is taking positive steps to help combat junk
email and spam. In addition to network upgrades, free spam filtering and
anti-virus software, SBC is implementing outbound SMTP port controls to
ensure the SBC network is as reliable as possible for our Members.

SBCIS began filtering Port 25 to separate outbound SMTP mail from dynamic IP
mail. Most SBCIS Members already use SBCIS or Yahoo! SMTP mail servers for
outbound email and will not be impacted by this filter.

Members not using Web mail access or SBC mail servers, such as a private
company or university mail server, will not be able to send outbound email
until one of the following actions are taken:

1. Convert your outgoing mail to the SBC mail servers.
2. Contact your server administrator for information about alternate access
methods allowing connectivity to the 3rd party mail server (i.e., VPN, Web
mail or Outlook Web Access).
3. Request that SBC removes the SMTP port filter from your account: on our
Abuse of Service form, enter the details of your request in the Abuse
Description field.

 

[AnneKS]

The drama continues... I just spoke with SBC again to try and get the block
lifted from our account. "John" told me port 25 was unblocked and the
problem has nothing to do with SBC because our incoming and outgoing are both
mail.watcoresources.com. John hasn't entirely convinced me that the problem
isn't SBC. So I guess I'm back to the drawing board. He says the problem is
with STP, our webhosting and webmail service. I started with them and this
problem last week and they say their system is working perfectly but asked me
to send ping and tracert reports. I sent those but didn't get anywhere.

I will try to get a log from connecting to the SBC server. I tried what you
suggested about taking the outgoing mail scan off of my boss's anti-virus and
we ge the same error message now. I guess that's good!

Anything else you can think of?

 

[AnneKS]

One other thing - I can use webmail directly on the internet just fine - send
and receive. There's just something between it and Outlook.

 

[Gordon]

but asked me to send ping and tracert reports. I sent those but didn't
get
anywhere.

And what were the results of the Ping command?

 

[AnneKS]

Here are the ping results for the mail server we've been using.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Anne Jones>ping mail.watcoresources.com

Pinging mail.watcoresources.com [64.119.175.105] with 32 bytes of data:

Reply from 64.119.175.105: bytes=32 time=41ms TTL=107
Reply from 64.119.175.105: bytes=32 time=41ms TTL=107
Reply from 64.119.175.105: bytes=32 time=41ms TTL=107
Reply from 64.119.175.105: bytes=32 time=40ms TTL=107

Ping statistics for 64.119.175.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 41ms, Average = 40ms

C:\Documents and Settings\Anne Jones>

 

[AnneKS]

Another update!

All is well! Turns out we needed to reduce the MTU setting on our D-Link DI
604C router. D-Link support was very helpful and we're up and running again.

Here are the ping results for the mail server we've been using.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Anne Jones>ping mail.watcoresources.com

Pinging mail.watcoresources.com [64.119.175.105] with 32 bytes of data:

Reply from 64.119.175.105: bytes=32 time=41ms TTL=107
Reply from 64.119.175.105: bytes=32 time=41ms TTL=107
Reply from 64.119.175.105: bytes=32 time=41ms TTL=107
Reply from 64.119.175.105: bytes=32 time=40ms TTL=107

Ping statistics for 64.119.175.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 41ms, Average = 40ms

C:\Documents and Settings\Anne Jones>

And what were the results of the Ping command?