Organization Forms issue

[bruce]

We're installing Enterprise Vault 6 sp1. As part of the install, we
installed 4 forms into the Organization Forms (these provide icons that
change when a message is archived).

We are running Outlook 2003 sp2. Outlook is not pulling these forms from
the server. If I copy the forms to Personal Forms, Outlook is able to see
them and change the icon. I have tried clearing the forms cache & deleting
frmcache.dat. no luck.

Why won't Outlook pull the forms from the server? It seems kind of hit and
miss. Some users work, some don't. Even on the same server.

 

[Sue Mosher [MVP-Outlook]]

Have you tried creating a new item with each of these forms? I've found that often "seeds" the forms cache so that they work OK after that.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers