Outlook 2007 won't install "not available"

[Jack Aubrey]

I recently had to uninstall Office Ultimate 2007 in order to fix a problem
with Expression Web. That problem is fixed. I re-installed Office, but
Outlook shows as "not available" when I try to run the install. No matter how
many times I try to install, click on the down arrow for Outlook, or any
thing else, it remains the same. I can't get Outlook to show as available or
install.

I can't find any KB articles on this subject. Does anyone have any
suggestions?

 

[Bob Buckland ?:-\)]

Hi Jack,

Do you have other versions of Office listed in Add/Remove Programs in the Windows control panel? If so, check to see if an older
version of Office or an Outlook standalone product is listed. Only one 'Outlook' version can be installed to run at a time.

============
I recently had to uninstall Office Ultimate 2007 in order to fix a problem
with Expression Web. That problem is fixed. I re-installed Office, but
Outlook shows as "not available" when I try to run the install. No matter how
many times I try to install, click on the down arrow for Outlook, or any
thing else, it remains the same. I can't get Outlook to show as available or
install.

I can't find any KB articles on this subject. Does anyone have any
suggestions?<<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Jack Aubrey]

I had 2003 on previously. I then upgraded to Office Ultimate 2007. Shortly
after the upgrade, I encountered serious performance problems with 2007 and
started having to shut down different parts of 2007. It finally started
working acceptably. Because I couldn't upgrade to Expression Web SP-1, MS
suggested that I uninstall Office 2007 and then reinstall both it and Web.

Office 2007 wouldn't uninstall via "Add/Remove Programs" so I had to do a
manual uninstall per KB 322756. After I completed, I was able to successfully
reinstall Web and SP1. I then tried to reinstall Office 2007. Other than
Outlook showing as "Not available" Office 2007 reinstalled without incident.

No matter what I try, I can't get Outlook to show anything other than "Not
available." If I go into "Add/Remove programs" there is nothing there for
previous versions of Office or Outlook.

Everything I've read suggests first to go to "Add/Remove programs" and
uninstall previous versions. Doesn't work. Next, most suggest checking the
"Run from my computer" box in the install program for Office. Doesn't work.

With this in mind, any suggestions?

 

[DL]

Is there an Microsoft Office\Office11 folder listed in your Programs group
(explorer) containing any OUTL*.* files?

 

[yessir]

It worked! I had the exact same "Not available" problem with Outlook 2007 in
Office Basic 2007. It was red-x'd out. After a few weeks I stumbled onto this
forum, removed Office 2003, selected "Run from my computer", and now I have
Outlook 2007.

Thanks.

Tom Hopwood