Outlook deleteing mail from server when its not supposed to

[BobF]

I have Outlook 2002 on my desktop computer and my laptop. I check several accounts with it, (the same accounts from both computers), and have the desktop computer set so that mail is not deleted from the server except when deleted from the "deleted" folder. This allows me to get the same e-mails on my laptop. Here's the problem: for whatever reason, mail deleted from my inbox into the deleted folder, but NOT deleted from the deleted folder is being deleted from the server. As long as the mail doesn't go to the deleted folder, it stays on the server, and I can also get it delivered to my laptop. Outlook on my laptop is set so that everything stays on the server, and those settings work fine. My hosting company suggested that I deleted and then re-create the accounts, and I did that, but the problem still occurs. I have all the current updates on both computers, and both are running WinXP Home
Help

 

[Jeff Stephenson [MSFT]]

Could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (preferably as an attachment) after this happens?

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

I have Outlook 2002 on my desktop computer and my laptop. I check several

accounts with it, (the same accounts from both computers), and have the
desktop computer set so that mail is not deleted from the server except when
deleted from the "deleted" folder. This allows me to get the same e-mails
on my laptop. Here's the problem: for whatever reason, mail deleted from
my inbox into the deleted folder, but NOT deleted from the deleted folder is
being deleted from the server. As long as the mail doesn't go to the
deleted folder, it stays on the server, and I can also get it delivered to
my laptop. Outlook on my laptop is set so that everything stays on the
server, and those settings work fine. My hosting company suggested that I
deleted and then re-create the accounts, and I did that, but the problem
still occurs. I have all the current updates on both computers, and both are
running WinXP Home.