Outlook inaccessible files

[Connie]

I recently installed Office XP on my new computer and can't use Outlook.
I've tried uninstalling and re-installing, and repairing more than once.
I've downloaded all the updates. When I try to open Outlook I get the
message "cannot access default e-mail files ." It then gives me the option
of having my standard files instead of the Outlook folders but that's no
good. I can't send or receive.

Connie

 

[Jocelyn Fiorello [MVP - Outlook]]

Have you re-added your .PST file to your profile?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Connie]

I'm new to this. What is a PST file and how would I re-add it?

Connie

 

[Jocelyn Fiorello [MVP - Outlook]]

Your .PST file is the file that stores all your Outlook data -- mail,
contacts, appointments, tasks, etc. -- and some settings. You should see at
least one of them listed under File | Data File Management -- if you can't
get to this when Outlook is open, go to Control Panel, click the Mail icon,
and click Data Files. If you don't see a .PST file listed there, you will
need to add the file you used before you installed Outlook 2002. Actually,
I'm assuming you were already using Outlook previously -- maybe I shouldn't
assume this. Were you using Outlook?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Connie]

Obviously something is corrupted somewhere. I created a ,pst file. Now I
get the message "Unable to display the folder. Microsoft Outlook could not
access the specified folder location. The folder no longer exists." I
also tried putting in the files from my old pc which has a working copy of
Outlook. I got the same message when I did that. Do you have any further
suggestions?

Connie

 

[Jocelyn Fiorello [MVP - Outlook]]

What process did you use to create the new .PST file and what process did
you use to try to open your old .PST file(s)?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Connie]

I used a wizard to create the new pst files. I copied the old ones then
pasted them into the proper folder. I didn't actually open them at all.

 

[Jocelyn Fiorello [MVP - Outlook]]

What wizard did you use? Do you mean you copied the files themselves to a
folder? They don't have to be in any particular folder, either...Outlook
can use them from any folder on your hard drive that you can see from your
Windows profile.

Do you think you know which .PST file you were using as your primary file
before? Did you ever go into Control Panel | Mail | Data Files like I
suggested before (I wasn't clear on that from your later replies)...if you
do that, what do you see?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

I used a wizard to create the new pst files. I copied the old ones
then pasted them into the proper folder. I didn't actually open them
at all.

What process did you use to create the new .PST file and what
process did you use to try to open your old .PST file(s)?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

Obviously something is corrupted somewhere. I created a ,pst file.
Now I get the message "Unable to display the folder. Microsoft
Outlook could not access the specified folder location. The folder
no longer exists." I also tried putting in the files from my old
pc which has a working copy of Outlook. I got the same message when
I did that. Do you have any further suggestions?

Connie

in message Your .PST file is the file that stores all your Outlook data --
mail, contacts, appointments, tasks, etc. -- and some settings.
You should see at least one of them listed under File | Data File
Management -- if you can't get to this when Outlook is open, go to
Control Panel, click the Mail icon, and click Data Files. If you
don't see a .PST file listed there, you will need to add the file
you used before you installed Outlook 2002. Actually, I'm assuming
you were already using Outlook previously -- maybe I shouldn't
assume this. Were you using Outlook?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered --
please reply only to the newsgroup to preserve the message thread.
***


In Connie wrote:

I'm new to this. What is a PST file and how would I re-add it?

Connie

"Jocelyn Fiorello [MVP - Outlook]" <[email protected]>
wrote in message Have you re-added your .PST file to your profile?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered --
please reply only to the newsgroup to preserve the message
thread. ***


In Connie wrote:

I recently installed Office XP on my new computer and can't use
Outlook. I've tried uninstalling and re-installing, and
repairing more than once. I've downloaded all the updates.
When I try to open Outlook I get the message "cannot access
default e-mail files ." It then gives me the option of having
my standard files instead of the Outlook folders but that's no
good. I can't send or receive.

Connie