Outlook messages not visible

[Trevor]

I am running Vista Ultimate SP1 with all msoft updates to dates and Office
Professional 2007. The AV running is Avira and Windows Defender is in place
too.

The problem I have been having is that Outlook 2007 does not show the
content of some messages it downloads. I have taken advice from this group
to check the anti virus. I have uninstalled the AV and the problem still
persists. I have been advised to set up a new profile in Outlook. I have
done that and the problem persists. I have noticed there have been several
posts in a similar vane in this group and I have read all and followed all
the wise words given but alas the cure evades me.

When I right click on a message and select junk mail and then select add to
safe senders list and then exit Outlook, the entire email and its contents
are visible.

That tells me something is not working in the junk mail filter. How do I
get rid of this filter or re-install it to get rid of this problem.

Many thanks in advance for a CURE!!!!

Trevor

 

[Diane Poremsky [MVP]]

What message format? The only thing the junk mail rule would block is
images/external content. External content is usually images and external
style sheets. Adding the sender to the safe list and enabling external
content for all safe senders would allow the content to download.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Trevor]

Diane unfortunately the junk filter is not working. I have checked every
setting to ensure nothing is blocking anything and still I have to add the
sender to the safe sender list every time they send an email, then go out of
Outlook and then go back in to see the content.

It is as if the junk filter is not talking to the rest of the Outlook
program. Can one not uninstall the junk filter or better still, uninstall
outlook and then reinstall it without having to redo the Office 2007
package.

Thanks

What message format? The only thing the junk mail rule would block is
images/external content. External content is usually images and external
style sheets. Adding the sender to the safe list and enabling external
content for all safe senders would allow the content to download.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am running Vista Ultimate SP1 with all msoft updates to dates and
Office Professional 2007. The AV running is Avira and Windows Defender
is in place too.

The problem I have been having is that Outlook 2007 does not show the
content of some messages it downloads. I have taken advice from this
group to check the anti virus. I have uninstalled the AV and the problem
still persists. I have been advised to set up a new profile in Outlook.
I have done that and the problem persists. I have noticed there have
been several posts in a similar vane in this group and I have read all
and followed all the wise words given but alas the cure evades me.

When I right click on a message and select junk mail and then select add
to safe senders list and then exit Outlook, the entire email and its
contents are visible.

That tells me something is not working in the junk mail filter. How do I
get rid of this filter or re-install it to get rid of this problem.

Many thanks in advance for a CURE!!!!

Trevor

 

[Diane Poremsky [MVP]]

Well, that is not how the junk filter works - unless the messages contain
external content that needed downloaded. Something else is causing or
contributing to the problem.

What type of email account?
What message format?
What folder are the messages in?
Do you have anti-virus and anti-spam scanners checking incoming email?


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Diane unfortunately the junk filter is not working. I have checked every
setting to ensure nothing is blocking anything and still I have to add the
sender to the safe sender list every time they send an email, then go out
of Outlook and then go back in to see the content.

It is as if the junk filter is not talking to the rest of the Outlook
program. Can one not uninstall the junk filter or better still, uninstall
outlook and then reinstall it without having to redo the Office 2007
package.

Thanks

What message format? The only thing the junk mail rule would block is
images/external content. External content is usually images and external
style sheets. Adding the sender to the safe list and enabling external
content for all safe senders would allow the content to download.


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

I am running Vista Ultimate SP1 with all msoft updates to dates and
Office Professional 2007. The AV running is Avira and Windows Defender
is in place too.

The problem I have been having is that Outlook 2007 does not show the
content of some messages it downloads. I have taken advice from this
group to check the anti virus. I have uninstalled the AV and the
problem still persists. I have been advised to set up a new profile in
Outlook. I have done that and the problem persists. I have noticed
there have been several posts in a similar vane in this group and I have
read all and followed all the wise words given but alas the cure evades
me.

When I right click on a message and select junk mail and then select add
to safe senders list and then exit Outlook, the entire email and its
contents are visible.

That tells me something is not working in the junk mail filter. How do
I get rid of this filter or re-install it to get rid of this problem.

Many thanks in advance for a CURE!!!!

Trevor