Partner Serial Number Issues

[vipergirl]

We are a Microsoft Solutions Partner and have had a situation with several of
our sales reps. These reps are no longer with our company so we uninstalled
Office 2007 from their systems. We have a total of 10 licenses, 4 of which
were uninstalled from their system. Now we have 2 new sales reps that are
unable to install Office 2007 because it says that all the activations have
been used. Is there a way to get the 4 that we uninstalled back for use?

I spoke with someone on the phone who said, "Sure, just re-install the
software" but that didnt work.

 

[Carey Frisch [MVP]]

See: Activate by using the telephone
http://office.microsoft.com/en-us/help/HA012334341033.aspx

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

We are a Microsoft Solutions Partner and have had a situation with several of
our sales reps. These reps are no longer with our company so we uninstalled
Office 2007 from their systems. We have a total of 10 licenses, 4 of which
were uninstalled from their system. Now we have 2 new sales reps that are
unable to install Office 2007 because it says that all the activations have
been used. Is there a way to get the 4 that we uninstalled back for use?

I spoke with someone on the phone who said, "Sure, just re-install the
software" but that didnt work.

 

[DL]

phone activation?

 

[vipergirl]

We tried that and the guy I spoke with said to re-enter the serial number and
it will work. Well, it didnt. It said it has been activated to many times. So
should I call back again?

 

[Bob Buckland ?:-\)]

Hi Vipergirl,

Are these regular licenses or ones from the Partner Action Pack. If the Action Pack you may want to contact the Partner support
folks
http://partner.microsoft.com
on their policy on 'reusing' Action Pack activations.

==============
We are a Microsoft Solutions Partner and have had a situation with several of
our sales reps. These reps are no longer with our company so we uninstalled
Office 2007 from their systems. We have a total of 10 licenses, 4 of which
were uninstalled from their system. Now we have 2 new sales reps that are
unable to install Office 2007 because it says that all the activations have
been used. Is there a way to get the 4 that we uninstalled back for use?

I spoke with someone on the phone who said, "Sure, just re-install the
software" but that didnt work. >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*