D
DENISE GASPER
I CANNOT USE OR OPERATE MY OUTLOOK EXPRESS< AT ALL!!!
ENCLOSED IS A FORM I FOUND ON IT< BUT NOTHING HAS WORKED
THAT IT SAYS TO DO< PLUS I HAVE WINDOWS XP< WHICH THIS
DOESN'T SUPPORT. I CANNOT SEND EVEN OFF THE INTERNET, A
PAGE. iT'S BEEN 1 1/2 WEEKS THAT I HAVE BEEN TRYING TO
FIND A ANSWER, EVERY DAY, DAY IN AND DAY OUT/ i HAVE
CALLED THE PHONE COMPANY, HP PAVILION, THE PROBLEM LIES
WITH OUTLOOK AND THIS, READ BELOW. tHANK YOU FOR YOUR
TIME, ON REASEARCHING THIS. DENISE GASPER
OLEXP: Unable to Send or Receive Messages With Dr.
Solomon's NetGuard Installed
View products that this article applies to.
This article was previously published under Q195458
SYMPTOMS
When you attempt to send or receive messages using
Outlook Express, you may receive any of the following
error messages:
The connection to the server has failed.
Account: '127.0.0.1',
Server: '127.0.0.1', Protocol: SMTP, Port: 110, Secure
(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E
-or-
The connection to the server has failed.
If you then view the Internet Accounts dialog box, you
may see a new news account and a new mail account both
named "127.0.0.1." These new accounts may now be
configured as your default mail and news accounts. If you
try to alter these settings, your changes may not be
saved, and the "Access the Internet using a proxy server"
setting in Microsoft Internet Explorer may automatically
be enabled when you restart your computer.
CAUSE
This behavior can occur if Dr. Solomon's Anti-Virus
Deluxe NetGuard program is installed on your computer and
is configured to monitor downloads from the Internet.
When you configure this program to monitor downloads, new
default mail and news accounts are created in Outlook
Express.
RESOLUTION
To best resolve this issue, use the steps contained in
the "Net Guard Troubleshooting Guide" for Dr. Solomon at
the following McAfee Web site:
http://www.mcafeehelp.com/kba/drsolomon/deluxe/general/dsd
lxnetguard.htm
As an alternative, you can work around this issue, by
restoring your original mail and news accounts as your
default accounts. To do so, follow these steps:
In Outlook Express, click Accounts on the Tools menu.
Click the Mail tab, click your original mail account, and
then click Set As Default.
Click the News tab, click your original news account,
click Set As Default, and then click Close.
Quit and then restart Outlook Express.
MORE INFORMATION
For information about how to configure your mail and news
accounts, see the following articles in the Microsoft
Knowledge Base:
171163 How to Configure Outlook Express for Internet Mail
171164 How to Configure Outlook Express for Internet News
You may also experience the behavior described in
the "Symptoms" section when you install Norton AntiVirus
2000. To resolve this issue:
In Outlook Express, click Accounts on the Tools menu.
Click the Mail tab, click Server, and then change the
incoming mail server from 127.0.0.1 to the correct server
name.
Remove and retype your user name and password.
Quit Outlook Express, and then start it again.
The third-party products that are discussed in this
article are manufactured by companies that are
independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or
reliability of these products.
The information in this article applies to:
Microsoft Outlook Express 5.0 for Windows 95
Microsoft Outlook Express 4.01 for Windows 95
Microsoft Outlook Express 4.0 for Windows 95
the operating system: Microsoft Windows 98
Last Reviewed: 12/5/2003 (3.0)
Keywords: kb3rdparty kbenv kberrmsg kbprb KB195458
ENCLOSED IS A FORM I FOUND ON IT< BUT NOTHING HAS WORKED
THAT IT SAYS TO DO< PLUS I HAVE WINDOWS XP< WHICH THIS
DOESN'T SUPPORT. I CANNOT SEND EVEN OFF THE INTERNET, A
PAGE. iT'S BEEN 1 1/2 WEEKS THAT I HAVE BEEN TRYING TO
FIND A ANSWER, EVERY DAY, DAY IN AND DAY OUT/ i HAVE
CALLED THE PHONE COMPANY, HP PAVILION, THE PROBLEM LIES
WITH OUTLOOK AND THIS, READ BELOW. tHANK YOU FOR YOUR
TIME, ON REASEARCHING THIS. DENISE GASPER
OLEXP: Unable to Send or Receive Messages With Dr.
Solomon's NetGuard Installed
View products that this article applies to.
This article was previously published under Q195458
SYMPTOMS
When you attempt to send or receive messages using
Outlook Express, you may receive any of the following
error messages:
The connection to the server has failed.
Account: '127.0.0.1',
Server: '127.0.0.1', Protocol: SMTP, Port: 110, Secure
(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E
-or-
The connection to the server has failed.
If you then view the Internet Accounts dialog box, you
may see a new news account and a new mail account both
named "127.0.0.1." These new accounts may now be
configured as your default mail and news accounts. If you
try to alter these settings, your changes may not be
saved, and the "Access the Internet using a proxy server"
setting in Microsoft Internet Explorer may automatically
be enabled when you restart your computer.
CAUSE
This behavior can occur if Dr. Solomon's Anti-Virus
Deluxe NetGuard program is installed on your computer and
is configured to monitor downloads from the Internet.
When you configure this program to monitor downloads, new
default mail and news accounts are created in Outlook
Express.
RESOLUTION
To best resolve this issue, use the steps contained in
the "Net Guard Troubleshooting Guide" for Dr. Solomon at
the following McAfee Web site:
http://www.mcafeehelp.com/kba/drsolomon/deluxe/general/dsd
lxnetguard.htm
As an alternative, you can work around this issue, by
restoring your original mail and news accounts as your
default accounts. To do so, follow these steps:
In Outlook Express, click Accounts on the Tools menu.
Click the Mail tab, click your original mail account, and
then click Set As Default.
Click the News tab, click your original news account,
click Set As Default, and then click Close.
Quit and then restart Outlook Express.
MORE INFORMATION
For information about how to configure your mail and news
accounts, see the following articles in the Microsoft
Knowledge Base:
171163 How to Configure Outlook Express for Internet Mail
171164 How to Configure Outlook Express for Internet News
You may also experience the behavior described in
the "Symptoms" section when you install Norton AntiVirus
2000. To resolve this issue:
In Outlook Express, click Accounts on the Tools menu.
Click the Mail tab, click Server, and then change the
incoming mail server from 127.0.0.1 to the correct server
name.
Remove and retype your user name and password.
Quit Outlook Express, and then start it again.
The third-party products that are discussed in this
article are manufactured by companies that are
independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or
reliability of these products.
The information in this article applies to:
Microsoft Outlook Express 5.0 for Windows 95
Microsoft Outlook Express 4.01 for Windows 95
Microsoft Outlook Express 4.0 for Windows 95
the operating system: Microsoft Windows 98
Last Reviewed: 12/5/2003 (3.0)
Keywords: kb3rdparty kbenv kberrmsg kbprb KB195458