Problem with Entourage 2004 - Entourage constantly crashes

[Diane Ross]

There have been so many people that have hijacked this thread I have no idea
what you have tried. It sounds like your base OS files are corrupt. You can
try applying the combo updater from Apple, but it might take an "Archive &
Install" to get your install corrected.

Combo updaters will install on the same version as they¹re applying‹no need
to roll back or do a clean install.

Leopard:

Mac OS X 10.5.2 Combo Update (This update delivers several improvements for
both PowerPC- and Intel-based Macs )
<http://www.apple.com/support/downloads/macosx1052comboupdate.html>

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

 

[Manuel]

Did you ever fix this? I'm having the exact same problem...

 

[Diane Ross]

Did you ever fix this? I'm having the exact same problem...

It's always best to ask in your own subject. This way you give your info and
your situation. When multiple users use the same thread it can get
confusing. Especially as answers vary depending on OS, Tiger vs Leopard,
version of Entourage (X, 2004, 2008) and type of machine (PPC or Intel)

We have no idea what you have tried either. I suggest starting with this
page:

<http://www.entourage.mvps.org/troubleshoot/index.html>

Testing in a new User will quickly tell you if the problem is system wide or
if it¹s your User¹s folder that contains the problem.

Run the Combo Updater from Apple. Doing so overwrites potentially
problem-causing files.

Using "Remove Office" is not going to fix a problem like this. Most likely
it's our base system files or a hardware problem.

Will look for any future messages in a new thread....

 

[Michael_M]

I haven't had anyone respond to the "Unknown error 16008" that caused a loss of all data from Entourage 2004.

I'm just about ready to go back to MS Outlook due to the problems and lack of functionality of Entourage. I hate the idea of putting MS on my Apple but need the interactive functions to manage all my business, family and personal email, schedule, tasks and tracking.

 

[Diane Ross]

I haven't had anyone respond to the "Unknown error 16008" that caused a loss
of all data from Entourage 2004.

There are 70 messages from different users in this thread. There have been
lots of answers, but if you want specific help you need to start your own
thread.

I'm just about ready to go back to MS Outlook due to the problems and lack of
functionality of Entourage. I hate the idea of putting MS on my Apple but need
the interactive functions to manage all my business, family and personal
email, schedule, tasks and tracking.

See fixes here for error 16008

<http://www.entourage.mvps.org/error/page.html#error16008>

 

[carsonjb11]

I simply quit out of my Microsoft Entourage, and when i opened it again, it's like it had reset! All my emails were gone, and the little message popped up saying "welcome to microsoft entourage etc...". What happened? and is there anyway to get my emails back?

Thank you

 

[Diane Ross]

I simply quit out of my Microsoft Entourage, and when i opened it again, it's
like it had reset! All my emails were gone, and the little message popped up
saying "welcome to microsoft entourage etc...". What happened? and is there
anyway to get my emails back?

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder. When Entourage opens in a
new blank Identity, it's usually User error.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

 

[Jack Doyle]

My problem with Entourage is that it will not receive email. Also I have received a message that the data base is damaged. But when I attempt to rebuild the data base it tells me there is not enough room on the hard disc even though there is plenty. Not sure how to correct. It has been going on for weeks.

 

[orubin]

When rebuilding the database, it makes a copy of the old database and then repairs the original, which requires the same room as the database itself. That means if your Database is 2 GB large, I believe it will need up to 4 GB more at least to complete the repair. 2 GB of the original, a backup, and the one it is rebuilding. Perhaps it is only 2x and the backup is the original, I cannot recall. Look at your free space and see if you have 2X the free space as the size of the email file.

 

[Diane Ross]

My problem with Entourage is that it will not receive email. Also I have
received a message that the data base is damaged. But when I attempt to
rebuild the data base it tells me there is not enough room on the hard disc
even though there is plenty. Not sure how to correct. It has been going on for
weeks.

One user reported His problem goes away
after

* he moved his Microsoft User Data folder to the desktop.

* he re-installed Office 2008 from DVD, did the SP1 upgrade and then
moved his user data back.

 

[moira HESS]

Good evening,

I have the MS Office 2008 for Mac and I am having a big problem at the
moment with Entourage. Every time I open Entourage
it crashes after a while and I have to regularly re-install office to get Entourage back

i.e. 2 or 3 times a day !

 

[Diane Ross]

i.e. 2 or 3 times a day !

Testing in a new User will quickly tell you if the problem is system wide or
if it's your User's folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Entourage
there.

You will have to enter your Account info. Set Accounts to leave mail on
server for the test.

If Entourage works in the new User. Move you Identity in your regular User's
account to Shared. Switch back to the new User and drag from Shared your
Identity (it copies so your data is safe). If they are the same name it will
overwrite. If you want to keep the test Identity, just rename it. (move your
folder back from Shared after the test or Entourage in your regular User's
folder will open in a new blank Identity)

If Entourage works with your old Identity in the new User. Then it's your
User's folder.

If Entourage is not working in a new Identity, then it's your base OS files.
First try the combo updater. If you continue to have problems, do an
"Archive & Install".

Let me know what you find.

 

[jefferis peterson]

i.e. 2 or 3 times a day !

Read my post. Same problem as yours.

 

[ariana]

Hi,

I have Entourage from office 2004 for mac. About a year ago or more I noticed that my Entourage doesn't load. When I click on it the pinwheel keeps spinning and I can't use Entourage. I thought I would give up on Entourage until I found this site. Can anyone help me try to figure out what is wrong?

 

[Diane Ross]

I have Entourage from office 2004 for mac. About a year ago or more I noticed
that my Entourage doesn't load. When I click on it the pinwheel keeps spinning
and I can't use Entourage. I thought I would give up on Entourage until I
found this site. Can anyone help me try to figure out what is wrong?

Hold the shift key down when launching Entourage. By holding down the Shift
key at startup - like "Extensions Off" when starting up your Mac. This
allows Entourage to launch without crashing in situations like this.

*You could have a message in your outbox that will not send or
*You could then turn off Preview Pane and check the server looking for a
corrupt message. Usually one of the oldest.

See this page for more help. If you still have problems let us know.
<http://www.entourage.mvps.org/troubleshoot/crashes.html#_2_crashes>

Be sure you are updated. Update to at least 11.3.5. Always restart after
updating.

<http://www.entourage.mvps.org/downloads/mactopia_dl.html>

 

[Diane Ross]

OK I just did that but when I try to open entourage in my test user i get the
message "cannot access your data. to attempt to fix the problem, rebuild the
data base" does that mean that i did it wrong or that there is a problem with
my entourage?

Remove your Identity folder and see if it opens in a new Identity. If yes,
then drag the problem Identity back and rebuild it. Make sure you have
plenty of room on your computer. You will need double the size of your
database plus 10% breathing room for the system. The more room you have the
greater success you will have in rebuilding. Read this article:

Rebuilding a damaged database that exceeded size limit

<http://blog.entourage.mvps.org/2007/09/rebuilding_a_damaged_database_that_e
xceeded_size_limit.html>

 

[Keith Blogg]

I am running Entourage 2004 on X Tiger and have recently been unable to open messages with an attachment. Entourage simply crashes if I try to access the message. I have, however, been able to access everything satisfactorily on a nearby machine with identical software. Can anyone help please?
Keith Blogg

 

[Diane Ross]

I am running Entourage 2004 on X Tiger and have recently been unable to open
messages with an attachment. Entourage simply crashes if I try to access the
message. I have, however, been able to access everything satisfactorily on a
nearby machine with identical software. Can anyone help please?
Keith Blogg

Hi Keith,
When you say you can access on another machine, is this the message or did
you move over your Identity?

You need to determine if the problem is your Identity, your User folder or
the base system files.

See this page for testing steps:

See Troubleshooting basics for more help:

<http://www.entourage.mvps.org/troubleshoot/basics.html>

When you reply please give version into on your machine, Entourage and
Tiger. For example:

iMac 1.83 GHz Intel Core Duo, Memory 2GB, Mac OS 10.3.5
Entourage 2004 v4.2

 

[ariana]

Remove your Identity folder and see if it opens in a new Identity. If yes,

then drag the problem Identity back and rebuild it. Make sure you have
plenty of room on your computer. You will need double the size of your
database plus 10% breathing room for the system. The more room you have the
greater success you will have in rebuilding. Read this article:

Rebuilding a damaged database that exceeded size limit

xceeded_size_limit.html>

I'm back again, sorry for the delay. The link you posted didn't go anywhere. Also, as I said before I am really not very computer savy so can you give me complete step by step instructions to do what you said above? And which identity folder am I removing. Also when you say I need a lot of space on my computer, do you mean that the program itself will take up a lot of room or just the rebuilding process?

Thanks so much for your help.

 

[Diane Ross]

I'm back again, sorry for the delay. The link you posted didn't go anywhere.

Looks like the forum software corrupted the long URL.

Try this tiny URL.

Also, as I said before I am really not very computer savy so can you give me
complete step by step instructions to do what you said above? And which
identity folder am I removing.

In your Documents folder you'll find the Microsoft User Data folder. Inside
the MUD folder is your Office 2004 Identities. Move your Identity named
"Main" by default to the desktop. Open Entourage and it will create a new
blank Main Identity. This will tell you if it is Entourage or a problem in
your User's folder or your OS files.

If you have more Identities, I would remove them all. Just drag back to
overwrite the blank one.

Also when you say I need a lot of space on my
computer, do you mean that the program itself will take up a lot of room or
just the rebuilding process?

The rebuilding process takes a lot of room. I offer the service to rebuild
Identities if you do not have the physical room to do them yourself.
Recovering a database is very time consuming and I do charge for it. The
last one I did took over 12 hrs to recover all the data and transfer it to a
new Identity.