Problem with sending .docx, .xlsx, .pptx documents

E

ElvinC

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Power PC Email Client: imap Mac users who receive this with Entourage have no problem. But if users on PCs or those who receive the message with a web client, will find the file misidentified as a .doc document and thus creating problems with MSWord tries to open .docx document as a .doc. (converter errors happen). Similar problems happen with .pptx and .xlsx documents.

Webmail clients identify the application creator as msword (when the attachment is sent from Entourage) when it should be (application/vnd.openxmlformats-officedocument.wordprocessingml.document).

I also find that when the feature append file extension is used for files without extensions, Entourage (at least 2004) is attaching .doc suffix to .docx files that are missing suffixes. In some webclients, I see that the attachments are being downloaded/opened with ".docx.doc" suffixes.

The work around has been to have PC users download the document and correct the extensions. This is hardly acceptable since it will continue the grudge that files from Mac users are problematic, even when they are Microsoft files being sent by Microsoft email clients.

So there is something about how Entourage packages .docx, .pptx, .xlsx attachments that somehow misidentifies the documents as plain .doc, .ppt, and .xls documents.

-elvin-
 

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