PST Backup Removal

[Rick]

My domain administrator delete my AD account from our domain by
accident. They added me back a few days later. Well I had a copy of
the PST Backup utility installed. When they added me back to the
domain, a NEW profile was created for me. The new profile did not
include the PST backup utility. When I tried to reinstall the utility,
I get these errors:
1. Setup has detected that you already have a version of Personal
Folders
Backup installed on this machine. Before this download can be
installed you
must first uninstall the previous version. To uninstall, please answer
yes
to the next question. <OK>
2. Are you sure you want to uninstall this product? <YES/NO>
3. This action is only valid for products that are currently installed.
<OK>
4. To install this download, please uninstall the previous version of
Personal Folders Backup using the Add/Remove Programs Control Panel.
<OK>

.... Needless to say I have tried that, and the "previous version" is
not
there... there is no "previous version". The install process leaves
no error in the event log, and neither does the uninstall process. Is
their anyway for me to remove the PST backup utility so I can reinstall
the application? Any help greatly
appreciated.

 

[Milly Staples [MVP - Outlook]]

Try this article:

http://support.microsoft.com/kb/810932/en-us

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Rick asked:

| My domain administrator delete my AD account from our domain by
| accident. They added me back a few days later. Well I had a copy of
| the PST Backup utility installed. When they added me back to the
| domain, a NEW profile was created for me. The new profile did not
| include the PST backup utility. When I tried to reinstall the
| utility, I get these errors:
| 1. Setup has detected that you already have a version of Personal
| Folders
| Backup installed on this machine. Before this download can be
| installed you
| must first uninstall the previous version. To uninstall, please
| answer yes
| to the next question. <OK>
| 2. Are you sure you want to uninstall this product? <YES/NO>
| 3. This action is only valid for products that are currently
| installed. <OK>
| 4. To install this download, please uninstall the previous version of
| Personal Folders Backup using the Add/Remove Programs Control Panel.
| <OK>
|
| ... Needless to say I have tried that, and the "previous version" is
| not
| there... there is no "previous version". The install process leaves
| no error in the event log, and neither does the uninstall process. Is
| their anyway for me to remove the PST backup utility so I can
| reinstall the application? Any help greatly
| appreciated.

 

[Rick]

Thanks Milly...It worked!