Publisher 2007/Vista - print problems with newsletter

M

Max Bath

I am trying to print (HP officejet P145) 4 different files, each single A4
page landscape, from Microsoft publisher (office suite 2007) newsletter. Most
times it will just spew out several pages of blank paper only. Another time I
left it “printing†overnight with nil result by morning, and jammed the
system up & I had to reboot to clear. I have had success with one file - it
printed satisfactorily once, but on subsequent attempts to print the same
file it has just spewed out 11 blank pages! I watched the occasions it spewed
out paper on the Control Panel - the print file size was only 2.02Mb. On
another file - 23.7Mb according to the printer control panel, it prints half
of the first column, the rest of the page blank. If you’re wondering why
separate files, well I split the exercise up into individual files to make it
simpler as I am a novice! I’ve checked the HP website for new driver & they
confirm I’m on the latest version, and also confirms that I should be okay
for simple print jobs with Vista. Microsoft updates checked and are all
present & correct also. I have overcome the problem by saving files as .pdf
and printing from there – but this is not a practical solution ongoing. Any
ideas?
 
M

Max Bath

Sorry, I don't know what the paper sensor is - however the problem is
fundamentally not about speed, I think - the overnight "printing" was not
actually printing at all - it was just lost in itself. I didn't get anything
out of it on that occasion at all. Any other ideas?
 
M

Max Bath

Don't know what happened to the text of my earlier reply. However, here is
the thrust of it again:

I didn't recognise the context of your suggestion (more later), so I looked
up the Vista article you gave the hyper-link for first. I understood the
instructions, so before doing anything I did a test without changing
anything. I opened one such file (should produce a single A4 page with 4
columns in landscape) and hit print. All it would do is spew 2 blank pages
out. So I use workaround method 1 - to stop & restart the print spooler.
Result: it prints the first half column, rest of page blank plus one
additional blank page.

For good measure I tried the workaround method 2 as well: Fine getting into
DOS prompt, but all it will give me is "run is not recognised as an internal
or external command, operable program or batch file" whenever I try to use
the "Run as administrator" instruction. Now my experience having written
programs in DOS as a student over 20 years ago would dispute that, but maybe
I'm just old fashioned about these things! Maybe something to do with the
fact Vista refused to let me set up an administrator when I first activated
the new computer/vista package. Said one was automatically set up - but
doesn't show how to access administrator rights. From the DOS prompt I tried
to run this from each directory in user and back into root and all
subdirectories of root. No joy. I therefore tried running the "net stop
spooler instruction", but the message was "system error 5 has occurred"
always comes up. So no joy at all - but even if it had worked presumably the
result would only be as method 1, so I abandoned that initiative.

OK, so very limited success so far. Back to your proposed solution.

I ran through all the menu of options directly on my printer - there was no
automatic paper sensor.

I looked at Publisher print set-up dialogue window (incl advanced
properties). The only thing that was automatic was the source tray selector.
I therefore changed that to "upper tray". Printing produces 2 blank pages
again! I tried "lower", and nothing printed at all!

Referring again to your proposed solution I then selected letter size paper,
printing from the upper tray. This produced the best result so far - it
printed all bar half of the last column, although shifted the whole piece to
the left, so the fold would not line-up either. It is no surprise that this
doesn't render a complete solution as the publisher template was A4 - so
there was bound to be some internal conflict.

So still no effective solution, although the above experience may give you
some further info to consider!?

Hmmmm. Any other ideas?

Thanks
 
E

Ed Bennett

Max said:
For good measure I tried the workaround method 2 as well: Fine getting into
DOS prompt, but all it will give me is "run is not recognised as an internal
or external command, operable program or batch file" whenever I try to use
the "Run as administrator" instruction.
Click to expand...

You're misreading the instruction. The article says to *right-click* the
Command Prompt icon, then click Run As Administrator, to get an
administrative command prompt.
 
M

Max Bath

Thanks, Ed.

Right click opens a dialogue box offering Mark, Paste, Select All, Scroll,
Find as options, and Copy and Enter greyed out. Nothing about running as
administrator.....

Even if we could achieve method 2, still presumably render same result as
method 1.

Core issue remains. Any ideas for that?

Thanks
 
E

Ed Bennett

Max said:
Right click opens a dialogue box offering Mark, Paste, Select All, Scroll,
Find as options, and Copy and Enter greyed out. Nothing about running as
administrator.....
Click to expand...

Both I and the article meant the icon in the Start menu, not in the cmd
window.
 
M

Max Bath

OK, thanks. Done that successfully. Result indeed is the same as with method
1. Printing on A4 (with the upper tray selected) from a file that should be
single sheet A4 landscape with 4 columns of mixed text & jpg results in 2
blank pages being spewed by the printer.

Core problem therefore remains. Any ideas for that?

Thanks
 
M

Max Bath

Yes, the computer was brand new - Dell Dimension E520 with Core 2 duo
processor E6320 with 2Gb RAM 3 and a half months ago, with ready-loaded Vista
Home Premium, after which I loaded brand new Office 2007 and then the printer
software. However I will delete & reload the printer software & come back to
you.
 
M

Mary Sauer

Right-click anywhere in the printer folder, click run as administrator, click
server properties.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/


Max Bath said:
Yes, the computer was brand new - Dell Dimension E520 with Core 2 duo
processor E6320 with 2Gb RAM 3 and a half months ago, with ready-loaded Vista
Home Premium, after which I loaded brand new Office 2007 and then the printer
software. However I will delete & reload the printer software & come back to
you.
Click to expand...
 
M

Max Bath

Ok. First things first. I uninstalled and then re-installed the printer
software. No change to the results - still 2 blank pages.

Then as per second reply, I opened the printer file, clicked run as
administrator and opened the properties - what did you want me to do then?
Did you want me to change something?

Thanks
 
M

Mary Sauer

No, it was a follow-up to the post above it. I just wanted to make sure you knew
how to navigate to the print server to delete the driver.

I am out of ideas for you. You might get in touch with Xerox. Sometimes there
are drivers in Beta. Who knows they maybe able to help.
 
J

John G

I dont think you have ever told us (maybe I missed it).
Does this printer print other than Publisher OK?
Have you printed from Excel or Word or some non MS application?
John G
..
 
M

Max Bath

Yes, it's absolutely fine printing from all other packages that I use. Any
other ideas welcome!
 
J

John G

Send me one of your files and I will try to print it on a totally
different printer. and see what happens
I only have Pub2003 at the moment but that should not matter.
Anything that changes the evidece is a step towards solving the problem.

sragrif at ozemail dot com dot au
 
J

John G

I got your files and just opened them with Pub2003 and printed them to
my Fuji Xerox printer and got a landscape page with 4 columns starting
with THE NEXT GENERATION and ending with the picture of a burning car.
And the second file printed with NEVER HAD IT SO GOOD on the left and
a picture of Millie, Max and Peter with the last words on the
bottom --not coming to visit!

Works fine for me so I do not suppose there is any problem with the
files.
 

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