Publisher mail merge works in preview but not when send

[Carrie]

I can create a merged document in Publisher and insert the first name into
the greeting line.
When previewing all looks good but when I then send the mail the mail sent
only has Hi <<first name>> and not the actual name in the document???
What am I missing?
Please help

 

[Mary Sauer]

What version Publisher? Is Publisher and Outlook of the same Office suite?
Help here
Create an e-mail merge
http://office.microsoft.com/en-us/publisher/HP100498641033.aspx