Hi Mark,
Changing the Word setting in Tools=>Options
for turning off the Reading Layout view should
work for email and making that change
should not change other settings, such as the
drawing canvas setting.
It's possible that you may have a corrupted data
key in Word, assuming you have admin rights to
the registry.
http://support.microsoft.com/default.aspx?scid=kb;en-us;821713&FR=1
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Done that. It resets every time I open a word document attached to an
e-mail, plus it resets other options at the same time, including
automatically create a drawing canvas (I hate that WORSE than the
reading layout!)
Any suggestions for making it PERMANENT? >>
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Let us know if this helped you,
Bob Buckland ?

MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*
Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx