Web services (v 13.0.0) edition crashing on window resize

[chaumu]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

This occurs under 2 conditions:

1) If I hit the maximize button after waking and I'm plugged into an external monitor
2) Sometimes when I 'show/hide folder list' (command-b)

I haven't seen any other postings about this bug, but it's pretty annoying. Snippet of relevant error log output is pasted below. Thanks for any tips!

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-08 11:52:37 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 13.0.0.090609
Crashed Module Name: Microsoft Entourage
Crashed Module Version: 13.0.0.090609
Crashed Module Offset: 0x000f993a
Blame Module Name: Microsoft Entourage
Blame Module Version: 13.0.0.090609
Blame Module Offset: 0x000f993a
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x000fa93a in __mh_execute_header + 0x000F993A (Microsoft Entourage + 0x000f993a)
# 2 0x01315d04 in LView::AdaptToSuperFrameSize(long, long, unsigned char) + 0x00000028 (PowerPlant + 0x00060d04)
# 3 0x01316b64 in LView::ResizeFrameBy(short, short, unsigned char) + 0x0000009E (PowerPlant + 0x00061b64)
# 4 0x01dd3d3e in CFeatureView::ResizeFrameBy(short, short, unsigned char) + 0x0000002A (EntourageLegacy + 0x000a6d3e)
# 5 0x01315d04 in LView::AdaptToSuperFrameSize(long, long, unsigned char) + 0x00000028 (PowerPlant + 0x00060d04)
# 6 0x01316b64 in LView::ResizeFrameBy(short, short, unsigned char) + 0x0000009E (PowerPlant + 0x00061b64)
# 7 0x01315d04 in LView::AdaptToSuperFrameSize(long, long, unsigned char) + 0x00000028 (PowerPlant + 0x00060d04)
# 8 0x01316b64 in LView::ResizeFrameBy(short, short, unsigned char) + 0x0000009E (PowerPlant + 0x00061b64)
# 9 0x01315d04 in LView::AdaptToSuperFrameSize(long, long, unsigned char) + 0x00000028 (PowerPlant + 0x00060d04)
# 10 0x01316b64 in LView::ResizeFrameBy(short, short, unsigned char) + 0x0000009E (PowerPlant + 0x00061b64)
# 11 0x01315d04 in LView::AdaptToSuperFrameSize(long, long, unsigned char) + 0x00000028 (PowerPlant + 0x00060d04)
# 12 0x01316b64 in LView::ResizeFrameBy(short, short, unsigned char) + 0x0000009E (PowerPlant + 0x00061b64)
# 13 0x01315d04 in LView::AdaptToSuperFrameSize(long, long, unsigned char) + 0x00000028 (PowerPlant + 0x00060d04)
# 14 0x01316b64 in LView::ResizeFrameBy(short, short, unsigned char) + 0x0000009E (PowerPlant + 0x00061b64)
# 15 0x01315d04 in LView::AdaptToSuperFrameSize(long, long, unsigned char) + 0x00000028 (PowerPlant + 0x00060d04)
# 16 0x0131bef2 in LWindow::ResizeFrameBy(short, short, unsigned char) + 0x000001D2 (PowerPlant + 0x00066ef2)
# 17 0x01d2ff1e in CAthenaWindow::ResizeFrameBy(short, short, unsigned char) + 0x0000002A (EntourageLegacy + 0x00002f1e)
# 18 0x01d2ee47 in CAthenaBaseWindow::BoundsHaveChanged() + 0x00000051 (EntourageLegacy + 0x00001e47)
# 19 0x01d3172e in CAthenaWindow::BoundsHaveChanged() + 0x00000012 (EntourageLegacy + 0x0000472e)
# 20 0x01d2edcc in CAthenaBaseWindow::ResizeHandlerProc(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000062 (EntourageLegacy + 0x00001dcc)
# 21 0x901a511d in .objc_class_name_IPMDFontRange + 0x8FE7A4DD (HIToolbox + 0x0000811d)
# 22 0x901a455b in .objc_class_name_IPMDFontRange + 0x8FE7991B (HIToolbox + 0x0000755b)
# 23 0x901a43c0 in .objc_class_name_IPMDFontRange + 0x8FE79780 (HIToolbox + 0x000073c0)
# 24 0x901c0e09 in .objc_class_name_IPMDFontRange + 0x8FE961C9 (HIToolbox + 0x00023e09)
# 25 0x901c0bae in .objc_class_name_IPMDFontRange + 0x8FE95F6E (HIToolbox + 0x00023bae)
# 26 0x901c0288 in .objc_class_name_IPMDFontRange + 0x8FE95648 (HIToolbox + 0x00023288)
# 27 0x902e713b in .objc_class_name_IPMDFontRange + 0x8FFBC4FB (HIToolbox + 0x0014a13b)
# 28 0x0131b079 in LWindow:oSetZoom(unsigned char) + 0x00000227 (PowerPlant + 0x00066079)
# 29 0x0131a75a in LWindow::SendAESetZoom() + 0x000000AC (PowerPlant + 0

 

[Diane Ross]

1) If I hit the maximize button after waking and I'm plugged into an external
monitor
2) Sometimes when I 'show/hide folder list' (command-b)

This hasn't been reported, but we don't have a lot of users that use two
monitors. We do get reports on windows acting funny when placed on the
second monitor like a reply to a message.

Other than telling you to change YOUR behavior, I don't have a workaround to
this. Unless it's a major issue affecting the majority of users, don't
expect to see a bug fixed for 08. They are heads down on the next release.

 

[chaumu]

Sorry, I should have been clearer. I'm not using two monitors. I'm using a macbook and regularly plug in an external monitor in lieu of the native macbook screen. When I click maximize plugging in or unplugging the monitor (and therefore switching screens), the crash occurs. Hope this helps clear it up.

 

[Diane Ross]

Sorry, I should have been clearer. I'm not using two monitors. I'm using a
macbook and regularly plug in an external monitor in lieu of the native
macbook screen. When I click maximize plugging in or unplugging the monitor
(and therefore switching screens), the crash occurs. Hope this helps clear it
up.

Thanks for the clarification.

I'll see if I can get someone with your setup to test this.

 

[Diane Ross]

I'll see if I can get someone with your setup to test this.

Got a verification that no problems on two monitors with EWS using the steps
you describe. I'm not sure what to tell you to look for to stop the crashing
on your computer other than try the usual troubleshooting steps.

Steps to help determine where the problem is located.

1) you can eliminate your Identity by creating a new Identity in Entourage
and see if you experience the same problem.

2) if a new Identity still exhibits the same issues, then create a new User
in System Preferences and test Entourage there.

3) If the problems still exist in the new User, it's a problem with your
Office install or your base OS files.

 

[re:music]

I am getting the same problem with Entourage crashing when I resize my
window with 13.0.0. Generally I am finding this "upgrade" very
unstable and would not recommend anyone upgrade yet until at least
there is a 13.0.1 with these bug's removed.

 

[Diane Ross]

I am getting the same problem with Entourage crashing when I resize my
window with 13.0.0. Generally I am finding this "upgrade" very
unstable and would not recommend anyone upgrade yet until at least
there is a 13.0.1 with these bug's removed.

What OS? Leopard or Snow Leopard??

 

[chaumu]

I'm running Leopard. 10.5.7

 

[SPH]

I have had similar problems with Entourage v 13.0.0 crashing and now I see
the other applications crashing as well sometimes. I would like to upgrade
the other MS applications to the latest version 12.2 but when I did that
some months ago it brought Entourage down to an earlier version and it would
not recognise the identity of the v13.0.0 copy of Entourage. In the end I
had to revert to al of my original applications and identities. Not a
process I want to repeat. Does anyone know how I can update just the other
applications and leave Entourage 13.0.0 intact? Are we expecting 13.1 of
13.0.1 at some time?
Cheers, Stephen

 

[Diane Ross]

Does anyone know how I can update just the other
applications and leave Entourage 13.0.0 intact? Are we expecting 13.1 of
13.0.1 at some time?

When you install the EWS version 13 of Entourage it requires that 12.2.1 be
installed. The only application that's changed is Entourage from 12.2.0 to
13.0.0.

EWS upgrades your Identity when you first launch it and that database can no
longer be used by v.12.2.0.

The Microsoft Component Plugin is 12.2.1. All the Office apps are 12.2.0.

"/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework"

There has been no official word on a new update coming. Sorry!