Will not print address on envelope

[POB]

I have a user that uses a HP Color Laserjet 1500 and when she tries to print
envelopes, the address and the return address does not print. She can pick
any size envelope and it will not print. What option can I try to fix this
problem.

 

[Doug Robbins - Word MVP]

Does the envelope go through the printer? or does nothing happen when she
prints. Check the formatting of the font in the Envelope Address style to
make sure that it is not set to white.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[POB]

The envelope goes through the printer but nothing is printed on the envelope.

 

[Doug Robbins - Word MVP]

Maybe it is a problem with the position in which the envelopes are fed to
the printer. If a full sized sheet of paper is fed, does anything print on
it?

If not, then it is almost certainly, something to do with the formatting of
the font in the styles that are used for the envelope address and return
address.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP