Windows closes down Publisher 2003 installation

[Jessicajil]

I cannot email Microsoft about this because the program won't instal so I
cannot get a PID number.
My original installation seemed to be successful until I tried to open a
file in it when I got the 'Windows has had to close this program down .. tell
Microsoft 'message. This failed every time, so I tried the 'repair' option
from the CD, but still got the same message. I then tried to uninstal and
reinstal. Same result. I tried cleaning my registry etc but same result.
The fault seems to be that the installer still seems to recognise that the
program has been installed before, and fails to write to the temp cache in
drive D:
Here is an extract from the log found in the temp. file. ANy suggestions?
Using Local Cache Drive of already installed product: D:\.
Error 0x80070002
Failed to create download for local caching.
Error 0x80070002
Failed to determine local cache information from Office Source Engine.
Couldn't perform local caching.
DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office
Publisher 2003 Setup(0001).txt"
DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher
2003 Setup(0001)_Task(0001).txt"
Command Line Logging Parameters: /lpiwaeov
"C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003
Setup(0001)_Task(0001).txt" LOGVERBOSE=1
02/12/2005 12:56:32
Executing Task:
Microsoft Office Publisher 2003
"C:\WINDOWS\system32\msiexec.exe" /I F:\PUB11N.MSI LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="F:\" SETUPEXENAME="SETUP.EXE" /lpiwaeov
"C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher 2003
Setup(0001)_Task(0001).txt" LOGVERBOSE=1 CDCACHE="0"
DWSETUPLOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher
2003 Setup(0001).txt"
DWMSILOGFILE="C:\DOCUME~1\JESSIC~1\LOCALS~1\Temp\Microsoft Office Publisher
2003 Setup(0001)_Task(0001).txt"
Type: msi
Ignore Return Values: False
Reboot: False


Successfully launched MsiExec....
02/12/2005 12:56:35 Chained install return code: 1602

Shutting down chained setup processing.


***** Setup exits
02/12/2005 12:56:35
(return = 1602)

 

[Mary Sauer]

When you get the first error, when you click details what does it say?
This article talks about your error, although it addresses the Office update. It does
have pertinent information.
You cannot install an Office 2003 service pack
http://support.microsoft.com/default.aspx?scid=kb;en-us;884298

You could try the CleanUp utility. This has worked for me...
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

 

[Jessicajil]

WHen I get the Microsoft Office Publiaher did ot complete successfully. We
are sorry fpr the inconvenience message, and I then click on What data does
this error retport contain? I get theerror signature:-
EventType : office11setup P1 : {91190409-6000-11d3-8cfe-0150048383c9}
P2 : 11.0.5614.0 P3 : startcache P4 : 0 P5 : x P6 : x P7
: x

I have tried the Windows Installer Cleanup Utility after each aborted attempt.
I went to the article you suggested but it seems to be dealing with error
messages rather than aborted installations?

 

[Jessicajil]

Hello again,
I have gone to the section you suggested and had a look at the registry,
but I am really none the wiser as I cannot find a GUID for Publisher in
either of the sections it mentioned? Since it is not a download I don't know
all the places I should be looking?
Jessica

 

[Mary Sauer]

Do you have any other Office 2003 products installed? The article to which I directed
you is the only one available with your errors. If you have other Office 2003
products I would try step 2

Do you have an anti-virus application? Disable it when you install.

Frequently asked questions about the Local Install Source feature in Office 2003
http://support.microsoft.com/kb/830168/

You receive an error message when you try to install an Office 2003 program
http://support.microsoft.com/default.aspx?scid=kb;en-us;826317

I hope some of this helps.

 

[Henk Jol]

Jessicajil schreef:

snip

The fault seems to be that the installer still seems to recognise that the
program has been installed before, and fails to write to the temp cache in
drive D:
Here is an extract from the log found in the temp. file. ANy suggestions?
Using Local Cache Drive of already installed product: D:\.
Error 0x80070002
Failed to create download for local caching.
Error 0x80070002

snip rest of error

I have exactly the same error while installing office 2003. (This error
is descrribed quite a few times; on web BB's the answers aren't very
well, but as usual, the USEnet answers are better. However all those
answers appear in different ng's, and there quite a few concerning ms.
So if you couldn't solve it, maybe the usenet archive might be of some
help. Anyway, for me the usenetanswers were better but not yet good
enough.)

My case = a complete office 2003 install. It seems the original office
2003 installer files were removed, so I couldn't remove office2003 the
normal way. I did it with the installer-remover msicuu2.exe, I cleaned
the registry, but I get the same error as the OP describes. Further, I
get the same error when I try to install the listool.exe now

So what should I remove so my pc hasnt got anymore 'evidence' that there
used to be an office installation?

thx
Henk Jol