Word 2003 - Toolbars and normal.dot not saved when application clo

[Twister_7777]

Hi,

Working with WINXP Pro SP2 and Office 2K3 SP1. I DO NOT HAVE READER 7.0
installed and was never installed before. Changes in toolbars are not kept
when the user close Word and re-open it. I do not see the little message
that we usually see on the left bottom corner showing "Saving normal.dot"
before the application turn off. But if I remove a tick in the generel tab
(Tools-Options) and close Word, this setting is kept without any problem.

I've repaired Office from the application itself, from the Add/Remove
programs, re-install Office from the Add/Remove program, rename the Word
folder in the registry and the problem is still persisting.

I've uninstalled the reader 6.0, remove the installation folder, reboot and
tried without an Adobe program installed and the problem is still present.

Any help or reference will ne greatelly appreciated !!

Twister !

 

[Charles Kenyon]

First, turn on the option to ask about saving changes to normal.dot. You
should be asked about it rather than simply having it happen.

From the FAQ:

28. I can't save my customizations - AutoText, menus, etc.
Can't save normal.dot...
If you have Adobe Acrobat 7 installed see the last section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm.
Otherwise, hold down the Shift key when selecting the File
menu and select Save All.

Hope this helps,
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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[Twister_7777]

Hi,

Even though with the tick added or remove, it doesn't do it. I've forgot to
mention it.

Thanks for your help !

 

[Charles Kenyon]

So, did you look at Graham's page on Acrobat 7?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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[Twister_7777]

Hi Charles,

Yes I did check, but nothing of the files to modify or to remove where
present in the computer. I'Ve search all day long on this issue in newsgroup
and technet and I only read about Adobe issue but it is not relevant to my
problem.

Thanks for your time !

 

[Suzanne S. Barnhill]

Do you have Windows set to display hidden and system files? Are you editing
the Registry as instructed?

 

[Charles Kenyon]

I've read hundreds of reports of this behavior. I believe in every case it
was traced to an Add-In, almost always, if not always, Adobe Acrobat's
Add-In.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Graham Mayor]

I thought the OP said he didn't have Acrobat 7, only Reader 6, which will;
not affect the issue. It is possible another add-in is the problem. What
add-ins are present?
http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

I would also recommend looking for orphan temp files - particularly the lock
file for normal.dot http://www.gmayor.com/what_to_do_when_word_crashes.htm

Then check out http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
which covers the issues affecting Word.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Twister_7777]

Hi,

I've looked into the information provided by all of you but and nothing that
was mentionned has fixed the issue :

-I've remove all temporary files (all forms of) ; (and I see hidden files)
-I have none of the registry key mentionned in the list
-I've removed all the .dot files from the Word template folder and run word
without any and the problem persist.
-I use the appropriate normal.dot;
-The settings of this machine is the same that the 450 others on our floors.
(check all of the options menus).

I facing a real problem in here and I need your help to fix it. Thanks to
everybody that try to help me and do not give up, we'll succeded !!!

Twister.

 

[Charles Kenyon]

The important folder is the Word Startup folder, not the templates folder.
For more on the different kinds of templates, tabs on the file new dialog,
and locations of templates folders see
http://addbalance.com/usersguide/templates.htm.

From Windows, check the properties on normal.dot and see if it is read-only
or if your permissions for that folder are read-only.

Is normal.dot being shared?
--

Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Suzanne S. Barnhill]

I find it difficult to believe that you "don't have" the listed Registry
keys. Also, no templates in Word's templates folder(s) are likely to be part
of the problem except Normal.dot (whether it's the "appropriate" one or
not); .dot files that might cause a problem would be in Word's Startup
folder.

 

[Twister_7777]

Hi,

The normal.dot is not in a read-only mode (responding to Charles). I've
removed all the templates in the startup folder and the same issue is
reappearing (with or without them).

You may find it hard to believe but this is the thruth. I'm working with
Word since Word 97 and I'Ve never seen something like that. I'm supporting
Word since W2K and never and weird issue occured like this.

For your information, some persons in our company work with Word 2003 and
Adobe Reader 7.0 and do not face any problem.

This is an isolate issue. Do you think that uninstalling and re-installing
Office may fix the problem ? Do you see other options ? I need to get this
issue fixed shortly.

Regards,

 

[Charles Kenyon]

Have you checked for:

(1) COM Add-Ins
(2) The Adobe registry keys

I know that you said you checked the registry keys, but, like Suzanne, I am
surprised. In virtually every instance of this problem I have read about,
Adobe Acrobat was the culprit. If you have people using Acrobat 7, they may
simply not be aware that they have the problem or they may have not
installed the Add-In.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Suzanne S. Barnhill]

And note that Adobe Reader is not the issue, only Adobe Acrobat.