Word Crash

[richamente]

I'm operating iMac G4 with OS 10.4.10
I'm using Microsoft Office X and Word 10.1.7
Yesterday my system crashed. Message on screen was "System Failure:
cpu=0, code = 0000001 (corrupt stack), Exception State (sv =
0X27089780), etc., etc. I rebooted the system and it came up. I opened
Disk First Aid and repaired permissions (not much to repair) and
verified the disk (no problems). So I'm up and running again, but
concerned about possible crash again.

I've been using MS Word to create a long document involving lots of
graphics (photos and objects), some copied from Internet sources, and
suspected a Word precepted crash, which I've had before, although this
is the first time my entire system crashed.
I went to the Crash Log and found:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000084
Thread 0 crashed with PPC Thread State 64: etc.

In the Console log I found many entries saying:
2008-01-09 17:31:23.367 SyndicationAgent[255] WARNING:
BestCalendarDateFromString - can't interpret: 'Wed 09 Jan 2008
15:21:11 -800'
Jan 9 20:10:45 Doodle /Applications/Safari.app/Contents/MacOS/Safari:
Corrupt JPEG data: bad Huffman code\n
Jan 9 20:28:24 Doodle crashdump[345]: Microsoft Word crashed
Jan 9 20:28:27 Doodle crashdump[345]: crash report written to: /Users/
drbad/Library/Logs/CrashReporter/Microsoft Word.crash.log

Can anyone tell me what's happening and what I can do to correct it?

Thanks,
Richard

 

[Daiya Mitchell]

No idea what's happening--I don't understand crash logs--but conceivably
the document could be corrupt, I suppose--you'll find a specific link
about corrupt documents on this page:
http://word.mvps.org/Mac/TroubleshootingIndex.html

Perhaps someone else will have better info re the crash log.

 

[CyberTaz]

I can't add much to Daiya's reply other than some general information... In
all probability it's the content you copied from the web that's causing the
problem - especially if you copied entire pages. Web pages include a lot of
"invisible" stuff & quite a mix of content which doesn't get properly sorted
on the clipboard so Word can't properly interpret it when you paste.

The specifics can vary greatly depending on which browser/version you use.
But - long story short - much of that stuff is incomplete links & other
hidden & broken instructions that Word is handing off back to the OS &
neither can figure out what to do so they give up & go home.

You might try Save As Web Page..., then quit & re-launch Word, open the file
ad Save As a .doc again to clean up the mess.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

Hi Richard:

My guess is that one or more of the pictures in that document are corrupt.

I would take no further action unless it crashes again. Chances are, Word
fixed it when it re-opened the document.

If it does, come back here: we need to talk you through a fairly complex
analysis and fixing procedure.

Cheers

I'm operating iMac G4 with OS 10.4.10
I'm using Microsoft Office X and Word 10.1.7
Yesterday my system crashed. Message on screen was "System Failure:
cpu=0, code = 0000001 (corrupt stack), Exception State (sv =
0X27089780), etc., etc. I rebooted the system and it came up. I opened
Disk First Aid and repaired permissions (not much to repair) and
verified the disk (no problems). So I'm up and running again, but
concerned about possible crash again.

I've been using MS Word to create a long document involving lots of
graphics (photos and objects), some copied from Internet sources, and
suspected a Word precepted crash, which I've had before, although this
is the first time my entire system crashed.
I went to the Crash Log and found:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000084
Thread 0 crashed with PPC Thread State 64: etc.

In the Console log I found many entries saying:
2008-01-09 17:31:23.367 SyndicationAgent[255] WARNING:
BestCalendarDateFromString - can't interpret: 'Wed 09 Jan 2008
15:21:11 -800'
Jan 9 20:10:45 Doodle /Applications/Safari.app/Contents/MacOS/Safari:
Corrupt JPEG data: bad Huffman code\n
Jan 9 20:28:24 Doodle crashdump[345]: Microsoft Word crashed
Jan 9 20:28:27 Doodle crashdump[345]: crash report written to: /Users/
drbad/Library/Logs/CrashReporter/Microsoft Word.crash.log

Can anyone tell me what's happening and what I can do to correct it?

Thanks,
Richard

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]

 

[John Sawyer]

The only lines in the log file, referring to Word crashing, are:

Jan 9 20:28:24 Doodle crashdump[345]: Microsoft Word crashed
Jan 9 20:28:27 Doodle crashdump[345]: crash report written to: /
Users/
drbad/Library/Logs/CrashReporter/Microsoft Word.crash.log

There's no reference to any specific Word document. The part of the
log file that some here may be interpreting as a bad document, is:

Jan 9 20:10:45 Doodle /Applications/Safari.app/Contents/MacOS/Safari:
Corrupt JPEG data: bad Huffman code\n

But that refers to something inside the Safari application, not a Word
file, nor a web page saved from Safari. Nonetheless, it appears that
this user's copy of Safari has a problem too--I suggest replacing it
with a same-version copy from another Mac.

I don't know what to make of this, but it may not be anything to worry
about, and doesn't appear to have anything to do with Word, or Safari
for that matter:

2008-01-09 17:31:23.367 SyndicationAgent[255] WARNING:
BestCalendarDateFromString - can't interpret: 'Wed 09 Jan 2008
15:21:11 -800'