Word crashes when quitting

[schmittpj]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel I've been able to correct this problem before with removing the Normal.dotm file, etc. and all the other suggestions on the forums, but now it seems to be persistent. Any help would be greatly appreciated. Here is the text of the error message:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-16 09:20:39 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100205
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0000daf5
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x0000daf5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

 

[CyberTaz]

It appears that Office is properly updated, but what about OS X?

What happens if you Repair Disk Permissions & restart your Mac?

 

[John McGhie]

Crash on quit has got to be either the Normal.dotm or the Preferences.

Re-name Normal.dotm. If that doesn't fix it, try:

1) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

~/Library/Preferences/com.Microsoft.Word.plist

2) ~/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

Cheers

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
I've been able to correct this problem before with removing the Normal.dotm
file, etc. and all the other suggestions on the forums, but now it seems to be
persistent. Any help would be greatly appreciated. Here is the text of the
error message:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-16 09:20:39 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100205
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x0000daf5
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x0000daf5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]

 

[schmittpj]

Thanks for the responses, but I've already tried all of the steps listed in both posts. When I repair disk permissions, it still doesn't help. I've also deleted the mentioned files and folders.

 

[John McGhie]

Oh! Sorry... Brain fade... Have you got EndNote installed?

If you have, crash on quit is normal operation

If you disable Cite While You Write by removing the CWYW add-in, it won't
happen.

Sorry: I forgot about that one...

Hope this Helps

Thanks for the responses, but I've already tried all of the steps listed in
both posts. When I repair disk permissions, it still doesn't help. I've also
deleted the mentioned files and folders.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

 

[schmittpj]

Ah ha...yes, I use EndNote extensively. I guess that explains it. Thanks so much for the help.