Word, Visual C++ Runtime Library, Runtime Error

[Karine]

Since installing ScanSoft's PDF Conferter Professional on my PC,
periodically when I close Word I receive a Visual C++ Runtime Library
Runtime Error that references winword.exe and says abnormal program
termination. I no longer have PDF Converter Professional installed, but the
error persists. Does anyone know what's causing this and how I might fix
it?

 

[Beth Melton]

The error could be caused by some files that weren't removed when you
uninstalled the PDF Convertor or from another add-in. Here's an article on
how to troubleshoot this error and find the source:

How to Troubleshoot a Visual C++ Runtime Error in Word
http://support.microsoft.com/defaul... http://mvp.support.microsoft.com/gp/mvpfaqs

 

[Terry Farrell]

Did you uninstall it using add/remove programs? It sounds like you have left
the PDF add-in behind. It is usually added as a template in the Word Startup
folder. Remove it.

 

[Karine]

Thank you very much for the link to the KB. Although I didn't find any
remnants of PDF Converter I was reminded that I have Adobe Acrobat installed
and that it's loading its add-in's, etc. in Word. Perhaps the Adobe
add-in's became corrupt either on their own or as a result of having had PDF
Converter installed. I temporarily removed the Adobe add-in's and will run
for a while without the add-in's to see if the problem is resolved. If it
is resolved I'll try reinstalling them and go from there.

The error could be caused by some files that weren't removed when you
uninstalled the PDF Convertor or from another add-in. Here's an article on
how to troubleshoot this error and find the source:

How to Troubleshoot a Visual C++ Runtime Error in Word
http://support.microsoft.com/defaul...his and how I might fix it? [/QUOTE] [/QUOTE]