can't open word

D

Dominic

Every time I open Word it says:

16 bit Windows Subsystem

C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not
suitable for running MS-DOS and Microsoft Windows
applications. Choose "close" to terminate the application.

I chosed "close". The message dissapeared then nothing
else happened.

I opened Word again. The message appeared. I
choosed "ingnore" nothing else happened.

How can this problem be fixed?

I'm not sure how old my version of Word is. But I had it
for about 8-9 years.

Nothing from this link fixes the problem

http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

I did a "search" for winword.exe and it's in my pc.
 
D

Don

You could try reinstalling your Word program (probably
you have Word '97 from a Microsoft Works disk) Make sure
you have the Word '97 program on a disk before
proceeding. 1. To remove your word program, Go to
Add/Remove programs in the control panel and remove it.
Reinstall it using your Word '97 Disk or your Microsoft
Works disk (which will contain the Word '97 program,
among others. The whole process only takes a few minutes.

Regards Don.
 
D

Dominic

Like I said:

"I'm not sure how old my version of Word is. But I had it
for about 8-9 years."

So it's not word 97.

Should I still reinstall?

Is it possible to keep the stuff I saved and place it in
the new install?
 
S

Suzanne S. Barnhill

Use Windows | Search to find winword.exe. Right-click on the filename and
choose Properties. Select the Version tab and post back with the number
given for the file version. For example, mine is 11.0.6359.0.
 
D

Dominic

File version: 6.0.0.2607
Description: Microsoft Word for Windows application file
Copyright: Copyright © Microsoft Corp. 1994
 
S

Suzanne S. Barnhill

If you're running this in a newer OS (such as XP), there is a compatibility
setting you need to enable. Most of the problems we see result from having
enabled this option unnecessarily. Office MVP Beth Melton's instructions for
correcting this are as follows:

- Locate WinWord.exe
- Right-click and select Properties
- Select the Compatibility tab
- See if you have a Compatibility Mode set
- If set remove the tick in "Run this program in compatibility mode"

In this case, you might want to find this tab and check the box instead.



File version: 6.0.0.2607
Description: Microsoft Word for Windows application file
Copyright: Copyright © Microsoft Corp. 1994
 
D

Dominic

No that's not the problem

It was unckecked so I checked it. Pressed "apply", "ok"
and the same message appears when I try to start Word

I did this with each OS versions from the drop down list.

But windows xp for some reason is not in the list. That's
problebly the problem.
 
S

Suzanne S. Barnhill

Is there a setting for Windows 3.x?



No that's not the problem

It was unckecked so I checked it. Pressed "apply", "ok"
and the same message appears when I try to start Word

I did this with each OS versions from the drop down list.

But windows xp for some reason is not in the list. That's
problebly the problem.
 
S

Suzanne S. Barnhill

Okay, you've forced me to actually do some research (which I should have
done the first time around). See "Error Message When You Install or Start an
MS-DOS or 16-Bit Windows Based Program" at
http://support.microsoft.com/?kbid=324767

Once you've cleared that hurdle, you may need to see "Share.exe Is Not
Supported in Windows 95 OSR2, Windows 98 or Windows Me" at
http://support.microsoft.com/?kbid=161619



No

there are settings for:

Win 95
Win 98/ME
Win NT 4.0 (Service Pack 5)
Win 2000
 
D

Dominic

I don't have cd's to install word 1994. I have disks,
about 10 of them. And I don't have them with me. There at
my mom's house.

Should I still fallow the instructions from the link you
game me? This one:

http://support.microsoft.com/?kbid=324767

Will I have to do things differently because I'm using
disks instead of cds?
 
S

Suzanne S. Barnhill

I've already told you more than I know! From looking at the KB article,
though, I think it is referring to the Windows XP CD. I don't think the Word
disks would have those files on them.



I don't have cd's to install word 1994. I have disks,
about 10 of them. And I don't have them with me. There at
my mom's house.

Should I still fallow the instructions from the link you
game me? This one:

http://support.microsoft.com/?kbid=324767

Will I have to do things differently because I'm using
disks instead of cds?
 
D

Dominic

From the article I'm stuck at this step:

15. Right-click the %SYSTEMROOT%\System32 folder, and
then click Paste.

Do you have an idea of where that folder could be?
 
S

Suzanne S. Barnhill

I suspect that %SYSTEMROOT% may mean the drive where Windows is installed.
Normally this will be C:\. In Windows 2000, the System 32 folder (on my
system at least) is at C:\WINNT\SYSTEM32. At any rate, you can use Windows
Search | For Files and Folders to find the System32 folder. If you need any
further help at this point you would probably fare better in a Windows NG.



From the article I'm stuck at this step:

15. Right-click the %SYSTEMROOT%\System32 folder, and
then click Paste.

Do you have an idea of where that folder could be?
 
B

Beth Melton

Hi Dominic,

I suspect what you are encountering is a misplaced AutoExec.nt file.
Back in the days of Windows 3.x (which Word 6 was designed for) the
AutoExec file was located under drive C:.

Use Windows Search to locate it. Once located, copy the file and place
it directly under the root of drive C: Then restart your computer and
see if that resolves the problem.

I have Word 6 running successfully under Windows XP so it should run,
it's just a matter of 'massaging' some of the files the application is
looking for.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


From the article I'm stuck at this step:

15. Right-click the %SYSTEMROOT%\System32 folder, and
then click Paste.

Do you have an idea of where that folder could be?
 
B

Beth Melton

Hi Dominic,

If you haven't figured this out yet, %SYSTEMROOT% refers to the
drive/folder for where your System32 folder is located. For example if
your System32 folder is located at C:\Windows then you need to paste
the file in that folder.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


From the article I'm stuck at this step:

15. Right-click the %SYSTEMROOT%\System32 folder, and
then click Paste.

Do you have an idea of where that folder could be?
 
B

Beth Melton

Place in the folder labeled C:\ (local drive)

Since C:\ is not contained in another folder it's called the 'root'.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Where exactly in the root of drive c do I place
AutoExec.nt?
 
D

Dominic

I searched for AutoExec.nt. I went in "my computer",
double clicked "driver c" and placed it there, resarted
my pc. Double clicked on word, it doesn't want to open,
same message appears.

This is what you wanted me to do right?
 

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