Critical performance problem in Outlook 2007 and Vista

[Nick Landry]

I have a severe performance problem with Outlook 2007 on Vista Ultimate where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and the
process memory, which starts at around 18 MB, keeps climbing endlessly over
time. The highest I have seen before stopping Outlook was over 900 MB of RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it should
*not* have any performance problems. Everything else runs with stellar speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which did not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it was not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company network
when connected to the domain, or from the outside using Exchange over HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts consuming
90-100% of the CPU core it runs on. If I click something, it takes about 2-4
seconds for anything to happen since there is a short pulse where the CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the OST
file for corruption, but even after the check was complete, or if there was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the process
memory is slowly climbing. And it does not stop. I have seen it go as high as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU, getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving mails", or
"archiving messages", or anything like that. From a UI point of view, it is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness delay), but
the longer I wait, the longer it takes for the process to eventually get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed successfully.
- I also installed the Outlook update from April 13 2007 from KB article
933493, which is supposed to address performance problems with large OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all of
2006 from my Inbox into a separate PST file. We're talking about 8000 emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still the
same problem, although I have noticed that my OST file is still big at 2.7 GB.
- I used the SysInternals Process Monitor to check the Outlook.exe process.
What I noticed is there are over 15 instances of mso.dll running, and these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed since
my Hard drive would pretty much always be in use while Outlook is running.
There were massive "Read" entries on my OST file, and no writes, which means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's doing.

I am desperate. I need help. My laptop is unbelievably awesome, but without
Oulook, my productivity is crippled and Outlook web Access is just not good
enough for all-day use.

If you need me to run any kind of test or need more information, please let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Roady [MVP]]

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

 

[Nick Landry]

You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
OutlookAddIn, removed it, and now Outlook runs super smoothly with less than
22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
needs to contact Cyberlink and Dell and tell them to drop this from the setup.

Anyways, will you be at TechEd next week? If so, I owe you a drink at the
very least. I am speaking there and will often hang out at the Windows Mobile
area. If you're in Orlando, please, stop by so I can thank you in person. I
have wasted so many hours with this.

Thanks!

Nick

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts consuming
90-100% of the CPU core it runs on. If I click something, it takes about
2-4
seconds for anything to happen since there is a short pulse where the CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving mails",
or
"archiving messages", or anything like that. From a UI point of view, it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness delay),
but
the longer I wait, the longer it takes for the process to eventually get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still the
same problem, although I have noticed that my OST file is still big at 2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Roady [MVP]]

You're welcome!

It is good that you mentioned the brand of your machine but basically
everybody who mentions that they have a brand new machine and a really slow
or crashing Outlook are Dell buyers ;-)

I believe it is a function of MediaDirect. The info page immidiately shows
why this issue is exclusive to Dell;
http://www.dell.com/content/topics/segtopic.aspx/odg/media_direct_jump

I won't be in Orlando next week (not really practical as I live in Holland)
but will the offer stand till the next MVP summit? ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
OutlookAddIn, removed it, and now Outlook runs super smoothly with less
than
22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
needs to contact Cyberlink and Dell and tell them to drop this from the
setup.

Anyways, will you be at TechEd next week? If so, I owe you a drink at the
very least. I am speaking there and will often hang out at the Windows
Mobile
area. If you're in Orlando, please, stop by so I can thank you in person.
I
have wasted so many hours with this.

Thanks!

Nick

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo)
and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB
of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's
Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which
did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it
was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company
network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts
consuming
90-100% of the CPU core it runs on. If I click something, it takes
about
2-4
seconds for anything to happen since there is a short pulse where the
CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as
high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving
mails",
or
"archiving messages", or anything like that. From a UI point of view,
it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness
delay),
but
the longer I wait, the longer it takes for the process to eventually
get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB
article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No
change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all
of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still
the
same problem, although I have noticed that my OST file is still big at
2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is
running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's
doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Nick Landry]

You bet! I travel to speak at a lot of shows, so let me know when you come
over to our side of the pond. See you at the next summit!

Cheers,
Nick

You're welcome!

It is good that you mentioned the brand of your machine but basically
everybody who mentions that they have a brand new machine and a really slow
or crashing Outlook are Dell buyers ;-)

I believe it is a function of MediaDirect. The info page immidiately shows
why this issue is exclusive to Dell;
http://www.dell.com/content/topics/segtopic.aspx/odg/media_direct_jump

I won't be in Orlando next week (not really practical as I live in Holland)
but will the offer stand till the next MVP summit? ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
OutlookAddIn, removed it, and now Outlook runs super smoothly with less
than
22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
needs to contact Cyberlink and Dell and tell them to drop this from the
setup.

Anyways, will you be at TechEd next week? If so, I owe you a drink at the
very least. I am speaking there and will often hang out at the Windows
Mobile
area. If you're in Orlando, please, stop by so I can thank you in person.
I
have wasted so many hours with this.

Thanks!

Nick

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo)
and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB
of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's
Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which
did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it
was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company
network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts
consuming
90-100% of the CPU core it runs on. If I click something, it takes
about
2-4
seconds for anything to happen since there is a short pulse where the
CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as
high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving
mails",
or
"archiving messages", or anything like that. From a UI point of view,
it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness
delay),
but
the longer I wait, the longer it takes for the process to eventually
get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB
article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No
change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all
of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still
the
same problem, although I have noticed that my OST file is still big at
2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is
running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's
doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Roady [MVP]]

Sure and don't be a stranger when you are on this side! ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

You bet! I travel to speak at a lot of shows, so let me know when you come
over to our side of the pond. See you at the next summit!

Cheers,
Nick

You're welcome!

It is good that you mentioned the brand of your machine but basically
everybody who mentions that they have a brand new machine and a really
slow
or crashing Outlook are Dell buyers ;-)

I believe it is a function of MediaDirect. The info page immidiately
shows
why this issue is exclusive to Dell;
http://www.dell.com/content/topics/segtopic.aspx/odg/media_direct_jump

I won't be in Orlando next week (not really practical as I live in
Holland)
but will the offer stand till the next MVP summit? ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
OutlookAddIn, removed it, and now Outlook runs super smoothly with less
than
22MB of RAM. What the hell does this AddIn try to do???? Microsoft
really
needs to contact Cyberlink and Dell and tell them to drop this from the
setup.

Anyways, will you be at TechEd next week? If so, I owe you a drink at
the
very least. I am speaking there and will often hang out at the Windows
Mobile
area. If you're in Orlando, please, stop by so I can thank you in
person.
I
have wasted so many hours with this.

Thanks!

Nick

:

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if
your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

I have a severe performance problem with Outlook 2007 on Vista
Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2
Duo)
and
the
process memory, which starts at around 18 MB, keeps climbing
endlessly
over
time. The highest I have seen before stopping Outlook was over 900
MB
of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with
stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's
Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which
did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not
using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it
was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company
network
when connected to the domain, or from the outside using Exchange
over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts
consuming
90-100% of the CPU core it runs on. If I click something, it takes
about
2-4
seconds for anything to happen since there is a short pulse where
the
CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check
the
OST
file for corruption, but even after the check was complete, or if
there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go
as
high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving
mails",
or
"archiving messages", or anything like that. From a UI point of
view,
it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness
delay),
but
the longer I wait, the longer it takes for the process to eventually
get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB
article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No
change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving
all
of
2006 from my Inbox into a separate PST file. We're talking about
8000
emails
that were removed here. I used my WinXP laptop to do the transfer
since
Outlook was just too slow on my new Vista laptop to do the move.
Still
the
same problem, although I have noticed that my OST file is still big
at
2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running,
and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being
performed
since
my Hard drive would pretty much always be in use while Outlook is
running.
There were massive "Read" entries on my OST file, and no writes,
which
means
it's not archiving anything. It seems like it's reading my OST file
and
putting (or leaking) something in memory. I have no idea what it's
doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just
not
good
enough for all-day use.

If you need me to run any kind of test or need more information,
please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[michael.sjolin]

http://www.dell.com/content/topics/segtopic.aspx/odg/media_direct_jump

The link doesn't work but that doesn't matter.

Fantastic! If I had been a religious man I would have said
"Halleluja".

Talk about saviour

/Michael

 

[IanB]

Nick,

Thanks for this advice. I had the same problem on a similar (somewhat
lower-spec) Dell machine, and having uninstalled the Cyberlink add-in the CPU
usage is down from 40-50% to under 5% - much more acceptable! I also
deselected some other add-ins following this - iTunes, Google, seems almost
everything I have installed sets up an OL add-in!

Regards,
Ian B

 

[IanB]

Apologies, that should be Robert ('Roady') the thanks should be directed to!

 

[Paul]

I have been having the same problem so this has been very helpful. I would
like to try this fix tonight but I have a very basic question. How do I go
about finding and removing this OutlookAddIn?

Regards

Paul

You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
OutlookAddIn, removed it, and now Outlook runs super smoothly with less than
22MB of RAM. What the hell does this AddIn try to do???? Microsoft really
needs to contact Cyberlink and Dell and tell them to drop this from the setup.

Anyways, will you be at TechEd next week? If so, I owe you a drink at the
very least. I am speaking there and will often hang out at the Windows Mobile
area. If you're in Orlando, please, stop by so I can thank you in person. I
have wasted so many hours with this.

Thanks!

Nick

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts consuming
90-100% of the CPU core it runs on. If I click something, it takes about
2-4
seconds for anything to happen since there is a short pulse where the CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving mails",
or
"archiving messages", or anything like that. From a UI point of view, it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness delay),
but
the longer I wait, the longer it takes for the process to eventually get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still the
same problem, although I have noticed that my OST file is still big at 2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Brian Tillman]

I have been having the same problem so this has been very helpful. I
would like to try this fix tonight but I have a very basic question.
How do I go about finding and removing this OutlookAddIn?

Control Panel>Add or Remove Programs

 

[Joe Rice]

Gentlemen, Thank you very much! I am basically functionally illiterate when
it comes to "computer stuff", but I managed to find and implement your
solution! I appreciate it!!

You wouldn't also happen to know why my DELL M1210 emits a high pitch
buzzing noise as well would you?

Joe Rice
Littleton, Colorado

 

[Mrs Milba]

I have this same problem with a Gateway. However, I installed the program
myself. Any suggestions? Windows XP Professional

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts consuming
90-100% of the CPU core it runs on. If I click something, it takes about
2-4
seconds for anything to happen since there is a short pulse where the CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving mails",
or
"archiving messages", or anything like that. From a UI point of view, it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness delay),
but
the longer I wait, the longer it takes for the process to eventually get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still the
same problem, although I have noticed that my OST file is still big at 2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[bmarotta]

To improve outlook performance considerably, remove the attachments
and compact the pst file:

http://www.kopf.com.br/outlook/performance.php

 

[Tommee Stork]

Thank you, thank you very much. I have spent 5 days in a row trying to solve
this problem w/ XPS1330. I have made reinstallation 6 times of system &
office and so on... I almost bend my notebook over my knee hopeing that going
back to Fujitsu Siemens will not hurt that much.

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts consuming
90-100% of the CPU core it runs on. If I click something, it takes about
2-4
seconds for anything to happen since there is a short pulse where the CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving mails",
or
"archiving messages", or anything like that. From a UI point of view, it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness delay),
but
the longer I wait, the longer it takes for the process to eventually get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still the
same problem, although I have noticed that my OST file is still big at 2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Roady [MVP]]

You're welcome! Good to hear it solved things for you.



-----

Thank you, thank you very much. I have spent 5 days in a row trying to
solve
this problem w/ XPS1330. I have made reinstallation 6 times of system &
office and so on... I almost bend my notebook over my knee hopeing that
going
back to Fujitsu Siemens will not hurt that much.

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo)
and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB
of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's
Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which
did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it
was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company
network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts
consuming
90-100% of the CPU core it runs on. If I click something, it takes
about
2-4
seconds for anything to happen since there is a short pulse where the
CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as
high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving
mails",
or
"archiving messages", or anything like that. From a UI point of view,
it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness
delay),
but
the longer I wait, the longer it takes for the process to eventually
get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB
article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No
change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all
of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still
the
same problem, although I have noticed that my OST file is still big at
2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is
running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's
doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Cameron]

I'm having the same problem with Outlook 2003 on a Dell D620 that has a
non-Dell image -- XP Pro w/SP2 loaded from an enterprise copy. The Oulook
Addin is not installed but I did load Power DVD from the Dell supplied CD.
(Exchange Server is running Exchange 2003)

Any ideas as to what could be causing this issue? (Outlook never goes higher
than 20% COU usage before it stops responding.)

Cameron

Sure and don't be a stranger when you are on this side! ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

You bet! I travel to speak at a lot of shows, so let me know when you come
over to our side of the pond. See you at the next summit!

Cheers,
Nick

You're welcome!

It is good that you mentioned the brand of your machine but basically
everybody who mentions that they have a brand new machine and a really
slow
or crashing Outlook are Dell buyers ;-)

I believe it is a function of MediaDirect. The info page immidiately
shows
why this issue is exclusive to Dell;
http://www.dell.com/content/topics/segtopic.aspx/odg/media_direct_jump

I won't be in Orlando next week (not really practical as I live in
Holland)
but will the offer stand till the next MVP summit? ;-)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

You sir, are friggin' unbelievable!!!! I indeed had the Cyberlink
OutlookAddIn, removed it, and now Outlook runs super smoothly with less
than
22MB of RAM. What the hell does this AddIn try to do???? Microsoft
really
needs to contact Cyberlink and Dell and tell them to drop this from the
setup.

Anyways, will you be at TechEd next week? If so, I owe you a drink at
the
very least. I am speaking there and will often hang out at the Windows
Mobile
area. If you're in Orlando, please, stop by so I can thank you in
person.
I
have wasted so many hours with this.

Thanks!

Nick

:

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if
your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

I have a severe performance problem with Outlook 2007 on Vista
Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2
Duo)
and
the
process memory, which starts at around 18 MB, keeps climbing
endlessly
over
time. The highest I have seen before stopping Outlook was over 900
MB
of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with
stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's
Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which
did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not
using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it
was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company
network
when connected to the domain, or from the outside using Exchange
over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts
consuming
90-100% of the CPU core it runs on. If I click something, it takes
about
2-4
seconds for anything to happen since there is a short pulse where
the
CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check
the
OST
file for corruption, but even after the check was complete, or if
there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go
as
high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving
mails",
or
"archiving messages", or anything like that. From a UI point of
view,
it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness
delay),
but
the longer I wait, the longer it takes for the process to eventually
get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB
article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No
change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving
all
of
2006 from my Inbox into a separate PST file. We're talking about
8000
emails
that were removed here. I used my WinXP laptop to do the transfer
since
Outlook was just too slow on my new Vista laptop to do the move.
Still
the
same problem, although I have noticed that my OST file is still big
at
2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running,
and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being
performed
since
my Hard drive would pretty much always be in use while Outlook is
running.
There were massive "Read" entries on my OST file, and no writes,
which
means
it's not archiving anything. It seems like it's reading my OST file
and
putting (or leaking) something in memory. I have no idea what it's
doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just
not
good
enough for all-day use.

If you need me to run any kind of test or need more information,
please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC

 

[Dell Vista Outlook Excedrin #99]

"Roady [MVP]"
I have Dell Inspiron 1720, Vista 32, Outlook 2007 and Trend Micro.

Outlook hangs more than before I had to reinstall Vista (major meltdown).
Deleted Micro Trend until after reinstall of Vista then obtained the
recommended Hot fix (Dell Support).
Outlook 2007 Hangs, places duplicate e-mails in my inbox, places some
e-mails in Outbox, Crashes routinely and the otherday, after leaving Outlook
open, I returned to insufficient resources.
You seem to have an excellent understanding for these issues. Any
recommendations? Dell says use Windows Mail, but I can't with msn.com.
--
Unhappy in Phoenix

If the Dell machine came with the tool OutlookAddin (by Cyberlink)
pre-installed uninstall it. Also ceck all your other add-ins and if your
virus scanner integrates with Outlook disable this integration and try
again.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a severe performance problem with Outlook 2007 on Vista Ultimate
where
Outlook consumes 90-100% of the CPU (fortunately I have a Core 2 Duo) and
the
process memory, which starts at around 18 MB, keeps climbing endlessly
over
time. The highest I have seen before stopping Outlook was over 900 MB of
RAM
for the Outlook.exe process.

So here is what I did to get there:

- I got a new Dell XPS M1710 with Vista Home Premium, and no Office
installed. This is one of the most powerful laptops in the world, it
should
*not* have any performance problems. Everything else runs with stellar
speed.
- I upgraded to Vista Ultimate using my MSDN Premium subscription.
- I installed Office Ultimate 2007, including Outlook.
- I used the *exact* same configuration settings for my company's Exchange
server as I had in Outlook 2007 on my other Windows XP laptop, which did
not
have any performance problems other than being a 3+ year old laptop.
- I use cached Exchange mode since I have several computers. Not using
cached mode is not an option.
- I have a fairly large local OST file, about 2.7 GB in size, but it was
not
a problem on my other laptop and home compute, and still isn't.
- I have run Windows Update and everything is up-to-date.

The behavior I get:
- I launch Outlook. I have tried this both on my internal company network
when connected to the domain, or from the outside using Exchange over
HTTP.
Same behavior.
- The initial Outlook process is about 18 MB in size.
- Outlook is almost non responsive since it automatically starts consuming
90-100% of the CPU core it runs on. If I click something, it takes about
2-4
seconds for anything to happen since there is a short pulse where the CPU
usage dips by about 10% every few seconds.
- I have had instances where Oulook was crashed and it had to check the
OST
file for corruption, but even after the check was complete, or if there
was
no check because Oulook exited properly, I get the same behavior.
- When I monitor the process using the task manager, I see that the
process
memory is slowly climbing. And it does not stop. I have seen it go as high
as
over 900 MB in size.
I keep receiving emails normally, but of course, with so little CPU,
getting
access to them takes time.
- Outlook is not reporting any messages anywhere like "receiving mails",
or
"archiving messages", or anything like that. From a UI point of view, it
is
doing nothing.
- I can close Outlook (with the usual 2-4 seconds responsiveness delay),
but
the longer I wait, the longer it takes for the process to eventually get
completely unloaded.

Here is what I have observed and tried:
- As I said, all updates in Windows Update have been installed
successfully.
- I also installed the Outlook update from April 13 2007 from KB article
933493, which is supposed to address performance problems with large
OST/PST
files. it did not fix anything.
- I tried working offline to see if it was a networking issue. No change.
- I disabled indexing on the Exchange mailbox. No change.
- Last night, I severly reduced the number of emails by archiving all of
2006 from my Inbox into a separate PST file. We're talking about 8000
emails
that were removed here. I used my WinXP laptop to do the transfer since
Outlook was just too slow on my new Vista laptop to do the move. Still the
same problem, although I have noticed that my OST file is still big at 2.7
GB.
- I used the SysInternals Process Monitor to check the Outlook.exe
process.
What I noticed is there are over 15 instances of mso.dll running, and
these
are the ones that seem to receive the CPU cycles the most.
- Using Process Monitor, I checked the file operations being performed
since
my Hard drive would pretty much always be in use while Outlook is running.
There were massive "Read" entries on my OST file, and no writes, which
means
it's not archiving anything. It seems like it's reading my OST file and
putting (or leaking) something in memory. I have no idea what it's doing.

I am desperate. I need help. My laptop is unbelievably awesome, but
without
Oulook, my productivity is crippled and Outlook web Access is just not
good
enough for all-day use.

If you need me to run any kind of test or need more information, please
let
me know and I'll provide additional details.

Many thanks for your help.

Nick Landry, MVP
Visual Developer - Device Application Development
Principal Architect - Infusion Development, NYC