Double Click on file and mouse not working

[Jeff Mort]

Good afternoon, thanks for taking time to look at my problem.
I am trying to open a word document by double clicking on the file name in
"my documents". Word opens, but not the document. If you go into File and
Open, you can open the document, but the mouse cursor will not go anywhere in
the document. I have tried to open Word in safe mode, blasted the
normal.dot, copied a normal.dot from another computer, heck I tried
disassociating doc from Word. Nothing worked. I even installed Windows Live
so I could uninstall it.
I'm hoping someone has fixed this problem.
Thanks for your time.

 

[Jeff Mort]

Follow up ... problem is not in Excel or other Office programs.

 

[Terry Farrell]

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt