Entourage attachments causing crashes

[tubby]

have entourage 2004 running on my powerbook G4 and certain emails with attachments are causing the program to close down. not all attachments and not from all users. I can get the same attachment form 2 different senders and it will be fine from one but not from the other.

I get a "the application entourage quit unexpectedly" message at the crash. the report button yields the following.

Link (dyld) error:
Symbol not found: _WarholFSResolveAlias
  Referenced from: /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
  Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

any ideas

 

[Barry Wainwright]

have entourage 2004 running on my powerbook G4 and certain emails with
attachments are causing the program to close down. not all attachments and not
from all users. I can get the same attachment form 2 different senders and it
will be fine from one but not from the other.

I get a "the application entourage quit unexpectedly" message at the crash.
the report button yields the following.

Link (dyld) error:
Symbol not found: _WarholFSResolveAlias
Referenced from:
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTi
meComponents
Expected in:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

any ideas

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004/2008:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.





--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/

 

[David]

I'm sure you've had this fixed by now, but I noticed that a number of my
applications, especially iPhoto, were having the same problems after
migrating to a new MacPro running Tiger.

Every time I tried to upgrade my iPhoto Library, it quit with the
_WarholFSResolveAlias error.


Since the _WarholFSResolveAlias seemed to be called from Quicktime, so I
downloaded and installed the latest free version of Quicktime and that
solved my problem.


http://www.apple.com/quicktime/download/

David

url:http://www.ureader.com/msg/15897137.aspx