Error message when closing WORD 2003

[Parker Gabriel]

Whenever I attempt to close WORD 2003 after editing an existing document, it
shows the message "Microsoft Office Word has encountered a problem and needs
to close. We are sorry for the inconvenience." Then it tries to restart
WORD--but in doing so, it undoes any and all changes I may have made to the
toolbars.

I have tried uninstalling Office 2003, using registry cleaners to delete the
relevant errors from the registry, then reinstalling Office 2003; that has
not worked. I had previously had Office 2007, but I had uninstalled that as
unworkable. I have also made efforts to solve the problem using the existing
solutions provided; that has not worked either. I am at my wits's end with
this.

 

[Terry Farrell]

What happens if you start Word in Safe Mode? From Start | Run, type in

winword /a

and press Enter. Are you able to open a document and then close Word without
crash? If so, it is probably the printer driver (HP drivers are susceptible
to this bug), the AV office Plugin (NAV and Kaspersky) or a corrupt Word
Data Key.

 

[Parker Gabriel]

Terry Farrell asked, "What happens if you start Word in Safe Mode? From Start
| Run, type in 'winword /a' and press Enter. Are you able to open a document
and then close Word without crash? If so, it is probably the printer driver
(HP drivers are susceptible to this bug), the AV office Plugin (NAV and
Kaspersky) or a corrupt Word Data Key."

I had written: "Whenever I attempt to close WORD 2003 after editing an
existing document, it shows the message 'Microsoft Office Word has
encountered a problem and needs to close. We are sorry for the
inconvenience.' Then it tries to restart WORD--but in doing so, it undoes any
and all changes I may have made to the toolbars.
"I have tried uninstalling Office 2003, using registry cleaners to delete
the relevant errors from the registry, then reinstalling Office 2003; that
has not worked. I had previously had Office 2007, but I had uninstalled that
as unworkable. I have also made efforts to solve the problem using the
existing solutions provided; that has not worked either. I am at my wits's
end with this."

Yes, using WORD 2003 in Safe Mode has indeed worked. And yes, mine IS an HP
printer; specifically, it is a DeskJet 932C.

But in that case, specifically where to get un-buggy drivers for it? And if
the cause of the problem does not prove to be a corrupt driver for my
printer, how to replace a corrupted WORD Data Key?

Thanx for any more help along those lines.

--Parker Gabriel
MAILTO[email protected]

 

[Terry Farrell]

The best way forward is to prove if it is the printer driver by installing a
different printer driver and setting it to the system default printer. If
you go to Add Printers, you can install one of the generic drivers that come
with Windows - the Generic/Text only driver will suffice for the test. If
that stops Word from crashing on exit, then try HP to see if they have
updated their driver to resolve the problem (but that is unlikely).

You should also clean out your computer after all those crashes:
http://www.gmayor.com/what_to_do_when_word_crashes.htm

If it is a corrupt Data Key, then run Regedit and navigate to the Data Key
and whilst DATA is selected, press delete.

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data

Terry