Getting POP mail through a shared Mailbox?

[markmarko]

We recently upgraded to an exchange server (2003) from personal email
addresses, and we had an email address for our call center, which was shared
among the 5 people who work in the call center.

I've set up a User called CallCenter which has the email address
(e-mail address removed). Also, I've set up the previously used POP3 email
account plus a rule to send that POP3 email into a subfolder of the
CallCenter inbox.

The people in the call center have Outlook 2003 with their own mailboxes,
plus that Call Center mailbox, and they've been given permission to send on
behalf of (e-mail address removed).

They can, therefore, all see the incoming email, both to the new
(e-mail address removed), as well as any emails to our previous email address.

Currently, I keep a machine running with the CallCenter account logged in,
with Outlook 2003 open.

My question is this... Do I need to keep that instance of Outlook running to
process the POP3 mail into the mailbox? If I shutdown that instance of
Outlook, will the people who have access to the mailbox be able to receive
the POP3 emails? (I know they receive the exchange ones).

Thanks!

 

[dlw]

What was the old pop3 address? If it's @ your domain, there is no real need
for you to have pop3 on the exchange server, just put that address in the
list of the new exchange callcenter user.
If you want to seperate it, you can still make a rule to put all mail sent
to that address in a folder.

 

[markmarko]

It was yahoo.com

 

[2rain]

Hi,
I would like to know the answer to markmarko's question
Thanks

 

[markmarko]

Well, the answer is yes, with this scenerio, that instance of Outlook needs
to be open to receive the POP3 mails.