I can receive email but cannot send it.

[valerie]

554 5.7.1 The message from (sender) with the subject of (RE: subscription)
matches a profile the Internet community may consider spam. Please revise
your message before resending.

I can receive e-mails from this person but cannot send?

Any Ideas?

 

[Brian Tillman]

554 5.7.1 The message from (sender) with the subject of (RE:
subscription) matches a profile the Internet community may consider
spam. Please revise your message before resending.

I can receive e-mails from this person but cannot send?

It seems they have a mail filter on their server that won't allow accept
your message. Unless you can convince your recipient's ISP that you are not
a SPAMmer, you're out of luck.

 

[Terri]

Hi Brian,
You out there? I've been reading through your responses. I think you might
be able to help me. I have a similar issue. I receive email, but cannot
send. I have Outlook 2002 SP3. I have Comcast, which they say it's not
them, which I think they may be right. From the Comcast site, I can send and
receive email without issues. I have verified my account in Outlook several
times--- id, password, email address, incoming server, outgoing server, ports
for both incoming and outgoing. I even retyped my email address (didn't
work), then retyped id (didn't work), retyped password (didn't work). It
worked fine for years until last Sunday 11/26. I get the error hex address
0x800CCC78. "Please verify your email address in your account properties.
Server responded 530 Authentication required".
I downloaded a new version of North Anti-Virus last October. Last week, I
installed IE version 7. Can you assist?

 

[Brian Tillman]

I get the error
hex address 0x800CCC78. "Please verify your email address in your
account properties. Server responded 530 Authentication required".
I downloaded a new version of North Anti-Virus last October. Last
week, I installed IE version 7.

The "Authentication required" message comes from the Comcast server and
usually means that the "My outgoing server (SMTP) requires authentication"
option on the Outgoing Server tab of your account properties pages is not
selected. It may also mean that the SMTP port may have been changed.
However, if neither of these options pan out, try uninstalling IE7 to see if
it makes a difference.

 

[Alison]

I've spent the last 3 hours on the phone to the domain hosters, trying to
solve this problem. From the internet I can send and receive my account fine.
But when configuring outlook, I can receive but not send. Both the domain
host and my ISP say it is not them.
The error I get is: Sending reported error (0x800CCC0F): The connection to
the server was interrupted. If this problem continues, contact your server
administrator or Internest Service Provider (ISP)". Well I contacted both and
both say it is an Outlook problem.
It didn't matter whether I used the domain name outgoing server, or my ISP
server. I can't send emails. But I can receive them. What's up with this?
Obviously I'm not the only one having problems!!
Cheers
Alison

 

[Cinnamon]

I've spent the last 3 hours on the phone to the domain hosters, trying to
solve this problem. From the internet I can send and receive my account fine.
But when configuring outlook, I can receive but not send. Both the domain
host and my ISP say it is not them.
The error I get is: Sending reported error (0x800CCC0F): The connection to
the server was interrupted. If this problem continues, contact your server
administrator or Internest Service Provider (ISP)". Well I contacted both and
both say it is an Outlook problem.
It didn't matter whether I used the domain name outgoing server, or my ISP
server. I can't send emails. But I can receive them. What's up with this?
Obviously I'm not the only one having problems!!
Cheers
Alison

 

[Cinnamon]

This has been an ongoing issue for several years with Outlook 2003. My error
message is: (0x80042109): Outlook is unable to connect to your outgoing
(SMTP_ e-mail server...
I have done everything ever suggested on this forum to no avail. I need
this fixed.

 

[Gary VanderMolen]

Have you tried uninstalling your antivirus program to see if that
is the culprit?

Gary VanderMolen

 

[scotkin]

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

 

[John Gowan]

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

 

[John Gowan]

_________________________________________________________________
Dear Pegasus et al:

Ok, Listen up. Here is the solution to all of this controversy over: 553
sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1).

This one really irritated me too, but the solution is a SIMPLE fix. It has
nothing to do with your AV software. This problem has been caused by your
ISP messing with requirements for your outgoing server port (SMTP) setting.
Instead of 25, the new standard is 587 (at least for Comcast and several
others). It would be nice if they had told us that in Plain English. It
would also have been nice if Microsoft had documented the real meaning of
that cryptic message that has caused all this wasted time.

So, go to your Internet email settings (POP3). You do this by clicking Tools
| Email Accounts | View existing email accounts. Open your default email
account and click on Other Settings. Look at the second tab (Outgoing
Servce). Make sure that there is a check in the block marked "My Outgoing
Server (SMTP) requires authenication. If that is the account that you are
using for sending email, your problems with this problem are over. Click out
of there and get on with your life.

John
____________________________________________________________

 

[Milly Staples [MVP - Outlook]]

Microsoft has nothing to do with the error message - it is sent by the mail server.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John Gowan asked:

| _________________________________________________________________
| Dear Pegasus et al:
|
| Ok, Listen up. Here is the solution to all of this controversy over:
| 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1).
|
| This one really irritated me too, but the solution is a SIMPLE fix.
| It has nothing to do with your AV software. This problem has been
| caused by your ISP messing with requirements for your outgoing server
| port (SMTP) setting. Instead of 25, the new standard is 587 (at least
| for Comcast and several others). It would be nice if they had told
| us that in Plain English. It would also have been nice if Microsoft
| had documented the real meaning of that cryptic message that has
| caused all this wasted time.
|
| So, go to your Internet email settings (POP3). You do this by
| clicking Tools
|| Email Accounts | View existing email accounts. Open your default
|| email
| account and click on Other Settings. Look at the second tab (Outgoing
| Servce). Make sure that there is a check in the block marked "My
| Outgoing Server (SMTP) requires authenication. If that is the
| account that you are using for sending email, your problems with this
| problem are over. Click out of there and get on with your life.
|
| John
| ____________________________________________________________
| "pegasus" wrote:
|
|| Yesterday I tried to send emails and I got an error message. I
|| could receive but not send. I tried all the usual things several
|| times: turned off the computer, turned off my router and cable
|| modem, checked all my connections, started fresh. The problem
|| persists. Is this a problem with Outlook?

 

[pegasus]

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

 

[Brad]

I am having the same problem sending out emails... I checked my outgoing and
it is at 25 - as defaulted. I've also been on the phone with my ISP and
Comcast. I know it isn't comcast because I'm being blocked by a coffee shop
(unless they are on comcast too), I've also spoken with Spamhaus and
Secureserver.net which have been listed in the bounced back email notices.
I've tried reinstalling my email account in Outlook several times and nothing
is working. I know it has to be a simple fix but I haven't found it yet.

Any tips? I've spent over 3/4 of a day cumulatively on this issue so far!

Thanks,

Brad

 

[Gary VanderMolen]

You are supposed to use port 587 instead of 25.
Port 25 is blocked when off-network.
See http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=3727

Gary VanderMolen

I am having the same problem sending out emails... I checked my outgoing and
it is at 25 - as defaulted. I've also been on the phone with my ISP and
Comcast. I know it isn't comcast because I'm being blocked by a coffee shop
(unless they are on comcast too), I've also spoken with Spamhaus and
Secureserver.net which have been listed in the bounced back email notices.
I've tried reinstalling my email account in Outlook several times and nothing
is working. I know it has to be a simple fix but I haven't found it yet.

Any tips? I've spent over 3/4 of a day cumulatively on this issue so far!

Thanks,

Brad

Microsoft has nothing to do with the error message - it is sent by the mail server.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, John Gowan asked:

| _________________________________________________________________
| Dear Pegasus et al:
|
| Ok, Listen up. Here is the solution to all of this controversy over:
| 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1).
|
| This one really irritated me too, but the solution is a SIMPLE fix.
| It has nothing to do with your AV software. This problem has been
| caused by your ISP messing with requirements for your outgoing server
| port (SMTP) setting. Instead of 25, the new standard is 587 (at least
| for Comcast and several others). It would be nice if they had told
| us that in Plain English. It would also have been nice if Microsoft
| had documented the real meaning of that cryptic message that has
| caused all this wasted time.
|
| So, go to your Internet email settings (POP3). You do this by
| clicking Tools
|| Email Accounts | View existing email accounts. Open your default
|| email
| account and click on Other Settings. Look at the second tab (Outgoing
| Servce). Make sure that there is a check in the block marked "My
| Outgoing Server (SMTP) requires authenication. If that is the
| account that you are using for sending email, your problems with this
| problem are over. Click out of there and get on with your life.
|
| John
| ____________________________________________________________
| "pegasus" wrote:
|
|| Yesterday I tried to send emails and I got an error message. I
|| could receive but not send. I tried all the usual things several
|| times: turned off the computer, turned off my router and cable
|| modem, checked all my connections, started fresh. The problem
|| persists. Is this a problem with Outlook?

 

[jerry/holly]

Jeff, you appear to have some in-depth knowledge on this stuff, and we need
some over here. Quite frankly when the MS site says that Outlook 2002 (Office
2002) works just fine under Vista it's a big stinkin' load. STILL, we have
been able to get everything ELSE working but Outlook...

We only get the "550 Please configure your mail client to use
authentication" response when we try to send email out. Cannot send email
out. Period. We most certainly can in Windows Mail (how convenient), but
after nearly one to two hours per day for two weeks with Earthlink (who were
very helpful and confirmed that Windows Mail works with the same settings) I
decided to bite the bullet and see if I could manage some help from MS. Not
to be. They would not go thru anything with me, though I noted to them that
their own website says that Office 2002 works just fine under Vista.

I am fairly computer savvy and have been thru this nightmare before with XP.
We do NOT want to use Windows Mail but Outlook. Any ideas?

 

[Roady [MVP]]

Microsoft doesn't provide support for Outlook 2002 anymore because it is
outside mainstream support (which for Office applications is around 5 years
after release).

The error indicates that you need to configure your account to use
authentication. You can do this in your account settings-> More Settings->
tab Outgoing Server

Outlook 2002 works on Windows Vista except for the fact that it won't
remember your account password when you restart Outlook.

 

[Checkmate]

I had the same problem, and this is how I solved it:

I learned that my ISP blocks all smtp servers except theirs. This is to
prevent spam. Once I entered their smtp information, I can now send and
receive no problem. You can still use Yahoo or any other email provider, and
when someone replies it goes to your yahoo, your mail is just sent with a
different server.

 

[shannon]

How did you find your 3rd party host. I am having the same problem.
--
Shannon

Thanks Brian. You were right.

I was able to ping the server, but unable to telnet to it. So I looked up
my ISP -- not the company that hosts my mail, but the real ISP, the folks who
let the house connect to the internet -- and found that they don't allow
third parties (e.g. my mail host) to use port 25.

Why I'd been able to use port 25 before installing Office's Service Pack 3,
but not after, is a mystery. But it's an academic one: I found the login
and password for the ISP (something I've never used, since we're broadband),
and put those in my "outgoing/SMTP authentication" fields. Now my mail sends
fine, and it still looks like it's coming from my third-party server.

Thanks again.

- Chris

[...] Open
a command line window and see if you can ping the SMTP server

C:\> ping yoursmtpserver

If you can do that, try telnetting to it:

C:\> telnet yoursmtpserver 25

If you get a response, enter QUIT. You've proven your PC can connect and I
don't have any suggestions at the moment, other than verifying your SMTP
settings. If you can't connect, contact your ISP. Perhaps they don't allow
port 25 connections and you have to use another port.

 

[F. H. Muffman]

How did you find your 3rd party host. I am having the same problem.

Talk to the people who run the server you've configured in Outlook as your
outgoing mail server to verify all your settings.