IPM.Microsoft Mail.Note

[Ron]

Not sure if I het the correct group... but here goes:

A customer has been sending me adobe PDF attachements... at
least thats what they tell me. But when I get the mail,
it has a 80k unnamed attachment. I name it with a PDF
extension, but it won't open. I look in the file with a
text editor, and the first line has "IPM.Microsoft
Mail.Note" in it.

I'm not using a Microsoft branded email client.

Can anyone explain what this customer is doing???

THanks

 

[Brian S.]

I believe the customer is sending you an outlook e-mail in rich text format
instead of sending you an SMTP (Plain text e-mail).

If you are in thier outlook contact list, they will need to change the mail
delivery method to send you a plain text e-mail.

 

[Ron]

Umm... The "TEXT" of their email message is perfectly
fine and readable... its just the attachment is hosed. Or
are we talking something different here?

 

[Brian S.]

I think we are talking something different. The only time I have every
run into the file problem was when I accidentally marked someone to receive
Outlook RTF messages.

Sorry for any confusion.

 

[Jocelyn Fiorello [MVP - Outlook]]

If the sender is using Outlook and you're not (and you said you're not <g>),
the RTF problem could be a factor. Ask the sender if he/she is sending the
messages to you in Rich Text format, and if so, he will need to switch to
HTML or Plain Text mode instead when sending messages to you, especially
ones with attachments.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Ron]

I've asked them repeatedly. Finally I got an email from
their IT department... He wrote to me:

"These options are not part of MS Outlook 2000 which is
what we're currently using."

He claims that he cannot turn off the rich text feature.
Is it remotely possible that he's telling me the truth?

 

[Brian Tillman]

He claims that he cannot turn off the rich text feature.
Is it remotely possible that he's telling me the truth?

Certainly, it's possible.

 

[Jocelyn Fiorello [MVP - Outlook]]

He probably just doesn't know how. I could give you instructions, but it
won't do you much good if he's not going to listen to them.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Ron]

Haa haa... you're right, they Won't listen. I've
already gotten instructions for this off the 'net, and
emailed them to him. His response was "These options are
not part of MS Outlook 2000 which is what we are
currently using."

/Begin rant
This is so typical of them. Rather than spend 5 minutes
to work a problem out with their clients... they'd rather
tell us "you have to switch to outlook or yahoo mail". I
guess most customers just capitulate. not gonna happen.
/End rant

Thanks,
Ron