Outlook 2001 does not work after loading Panther

[Tony Auretto]

I can tell you what doesn't work. Repairing permissions, and chmod
777 on the :

System folder
preferences folder
exchange profiles folder
Microsoft Outlook 2001 Folder

MGD: did you have 10.1 on the machines before the upgrade? I am about
to do a clean install on one of my two that are doing this.... (Just a
clean install of OS X doesn't work. I am going to wipe the drive and
then install.)

We found that a simple solution is to run Outlook from any other
volume, which could be a burned CD, a ZIP disk, an external drive, a
second internal drive, a partition, etc. We just copied the Outlook
application folder (after doing the First Run and configuring it using
Outlook Settings) to the other volume (and even burned it to a CD) and
it ran without any problems. Although it's not a permanent solution,
we at least have a working email program and can keep on going until
the problem is correctly solved.

 

[joe]

After loading Panther, Outlook will not start. It states that it
cannot acccess personal folders and askes to connect offline. The
interesting thing is that I can make adjustments and communicate with
the Exchange Server through the Outlook Control Panel, but run into
problems when starting up the program. I have removed and reinstalled
the program and am having the same problems. Any work-around for
this?

Amazing but true-

Moving the Outlook folder to another volume (My HD is partitioned)
allows the program to run just fine.

The permissions thing is a mystery - I too tried updating them with no
effect.

Joe

 

[Mark Stern]

We found that a simple solution is to run Outlook from any other
volume, which could be a burned CD, a ZIP disk, an external drive, a
second internal drive, a partition, etc. We just copied the Outlook
application folder (after doing the First Run and configuring it using
Outlook Settings) to the other volume (and even burned it to a CD) and
it ran without any problems. Although it's not a permanent solution,
we at least have a working email program and can keep on going until
the problem is correctly solved.

I've found that just creating a disk image of the Microsoft Outlook
2001 folder and mounting the disk image will allow Outlook to function
properly. This way, I don't have to keep a CD in the drive (since I
haven't partitioned my hard drive). The only ‘problem' I've noticed is
that the first time I launch Outlook, it says it can't access the
server. Clicking on the "Retry" button successfully launches Outlook.

 

[Terry M.]

I just wanted to let everyone know what has worked for me was
installing outlook 2001 onto a seperate partion local to the
drive...Maybe even possibly using a zip or jax disk for a temporary
holding location...


Good Luck

Terry

 

[William M. Smith]

I just wanted to let everyone know what has worked for me was
installing outlook 2001 onto a seperate partion local to the
drive...Maybe even possibly using a zip or jax disk for a temporary
holding location...

One of the best ideas I've heard for folks without a second disk or
partition is to use the Disk Utility to create a .dmg disk image and mount
it at login.

bill

 

[wolfi]

I tried the following:
copying the Application to a disk image. -> It worked.
After that I had the idea to rebuild the desktop file for OS9. After
the rebuild which was followed by a restart of OS9, it worked with the
disk image unmounted.

To be honest, I tried many things before, including changing the
permissions of the whole System 9 folder to 777. It might be that this
was necessary and I just had to restart OS9.

hope this helps,

Wolfgang

 

[William M. Smith]

I tried the following:
copying the Application to a disk image. -> It worked.
After that I had the idea to rebuild the desktop file for OS9. After
the rebuild which was followed by a restart of OS9, it worked with the
disk image unmounted.

To be honest, I tried many things before, including changing the
permissions of the whole System 9 folder to 777. It might be that this
was necessary and I just had to restart OS9.

I've been wanting to replicate this problem so that I could see it to
troubleshoot it, but haven't had any luck (or bad luck).

You may have hit the nail on the head by rebuilding the Desktop for the
Classic environment. I haven't seen that mentioned here yet.

bill

 

[Mark Stern]

I've been wanting to replicate this problem so that I could see it to
troubleshoot it, but haven't had any luck (or bad luck).

You may have hit the nail on the head by rebuilding the Desktop for the
Classic environment. I haven't seen that mentioned here yet.

bill

I had already tried rebuilding the OS9 desktop file without success,
so I didn't mention it in my previous post. I just tried it again -
still no luck. The only thing that works is running Outlook from
another volume (in my case the .dmg I created).

 

[Intern Systeem Beheer]

I had already tried rebuilding the OS9 desktop file without success,
so I didn't mention it in my previous post. I just tried it again -
still no luck. The only thing that works is running Outlook from
another volume (in my case the .dmg I created).

Hi,

I'm reading a lot of trouble using outlook in panther. This is what I did: I
trashed my complete os9 system folder, installed a new system 9.2.2, started
outlook and it works!

So now I have a problem.. How 2 use an other dictionary (dutch) in outlook?

Ronald

 

[Chris]

I posted the original messege bringing this issue to light. I have
used/tried the myriad of work-arounds for this problem ... disk image,
partitioning a disk, etc. None of these solution make Outlook useful
for more than one usage. I think that Outlook 2001 is simply
incompatible with a G5 running Panther and Exchange 5.5. I have since
gone back to Jaguar and can run Outlook just fine. Hopefully there
will be a fix for this soon. I think it's unrealistic to expect that
the thousands of Microsoft's corporate customers running Exchange 5.5
are suddenly going to upgrade to resolve the issue. Mr. Smith do you
have any indication when or if there will be a fix forth coming?

 

[William M. Smith]

I posted the original messege bringing this issue to light. I have
used/tried the myriad of work-arounds for this problem ... disk image,
partitioning a disk, etc. None of these solution make Outlook useful
for more than one usage. I think that Outlook 2001 is simply
incompatible with a G5 running Panther and Exchange 5.5. I have since
gone back to Jaguar and can run Outlook just fine. Hopefully there
will be a fix for this soon. I think it's unrealistic to expect that
the thousands of Microsoft's corporate customers running Exchange 5.5
are suddenly going to upgrade to resolve the issue. Mr. Smith do you
have any indication when or if there will be a fix forth coming?

Hi Chris!

I can vouch that Outlook 2001 will run in Classic under Panther on a G5
talking to an Exchange 5.5 server. I have a machine doing so at work, so
don't despair. d

I'm not sure what the user base is (Outlook 2001 on Panther), but I'd bet
it's small and any solutions will probably come from users themselves and
not from Apple or Microsoft. Neither company has acknowledged the problem
that I'm aware of.

This much I do know about the problem. It's appearing only during an upgrade
to Panther from Jaguar. The cleanly installed Panther machine that I have on
the G5 doesn't have this problem. So, Apple's upgrade installer is changing
*something*. It doesn't appear to be a permissions issue with the Outlook
files themselves but my gut instinct tells me it still has something to do
with permissions somewhere else. I've set read/write/execute on everything
from the Outlook 2001 folder to the entire System Folder and contents and
had no luck. Temporary files, maybe?

I've fixed my only broken machine with this problem so I don't have anything
more to try until I get another one to work on.

I'll bet someone finds a solution, but sure can't say when.

Good luck, everybody! bill

 

[B-Dubs]

I have the same error- Microsoft Outlook cannot write information
needed to complete installation- on 4 new iBooks (G4 1.33s) all have
the same issue. I did run the software update and updated to 10.3.6 on
them on first boot up. On one I went and restored from factory cd and
Outlook 2001 installed and works fine. I then ran all of the updates
including 10.3.6 update, and it is still fine. I have the other 3 built
and would like to try to figure out rather than restore and rebuild. I
also tried permission repairs-changes, copying stuff from the working
one...no luck

Bob Wilson
Mac Tech MFA, Boston

 

[Acemaxx]

Same thing happened to me! Out of the box...Outlook errors. Restored from
CD, Outlook is fine. Same Security updates, same other software (Adobe CD
Suite and Office)

So strange!

From now on, when I get a new Mac, first thing I'm going to do is wipe it
and restore from the CDs.

P.S. I spent quite a while screwing with permissions, I even enabled root
and logged on as root and Outlook still wouldn't launch.