Outlook contacts not showing up

[starw57]

I'm having a problem on a few Outlook 2003 installs. A user can browse to his/her contacts folder and see all the contacts fine. When they open a new mail message and click "To" the "show all Contacts" has nothing listed under it. Also, the folder named "Contacts" doesn't show up as choice on that drop down menu. Any ideas?

 

[Diane Poremsky]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.