Outlook rules and Junk Email filtering

[Gregg Hill]

Hello!

I have a problem with Outlook 2003 SP3 and the Junk Email folder. I have
filtering set to Low, and I get emails from a contact page on a web site
that always have the same subject. Sometimes, those messages end up in the
Junk Email folder, sometimes they end up in the Inbox.

I created a rule that says for any email with that subject, move it to the
Inbox and stop processing more rules.

The problem is that some of the messages STILL end up in the Junk folder.

So, how can I stop the Junk Email filter from moving these messages? Is
there some hidden way to make them stay in the Inbox? Can rules be scheduled
to run?

Thank you!

Gregg Hill

 

[John]

If I'm not mistaken, rules get processed after junk mail filter kicks in.
How about adding the email address to safe sender list?

 

[Gregg Hill]

John,

I thought rules came after junk filtering as well, but it appears to be the
other way around, because the junk filter keeps winning the
fight...sometimes.

Adding the sender's address would do no good, because the sender is always
different. The web contact form uses the email address the person enters and
makes that appear as the From address (which, technically, is forging the
email, since it is not coming from that person's normal server. That went
over like a lead balloon when I pointed it out to the web developer!).

Gregg Hill

 

[John]

What I meant to say was junk mail filter will always "win".

from: http://office.microsoft.com/en-us/outlook/HP052429671033.aspx
"Rules are now designed so that they do not act on messages that are moved
to the Junk E-mail folder."

If it's coming from the same IP address(es), and if there's Exchange server,
perhaps you could whitelist the IP address(es) on your Exchange server. I
have no other suggestions, sorry.

 

[Peter Durkee]

Are you connected to an Exchange 2003 server? I ask because it is possible
that the Intelligent Message Filter on your server is assigning the message
an SCL that's causing it to be put in your Junk Folder. If that's the case,
putting the web server's ip address in the Exchange server's accept list, in
connection filtering, should fix the problem. I imagine there's a similar
possible fix if you're on Exchange 2007.

-Peter

 

[Diane Poremsky {MVP}]

The senders address should be in the reply to - a generic server address on
your domain should be the From address.

Rules used to come first. but for those people who collected mail from
multiple mailboxes and moved them based on the acct ended up with tons of
spam, some rules were put after filtering.

 

[Gregg Hill]

"Rules are now designed so that they do not act on messages that are moved
to the Junk E-mail folder."

I wonder what bright-eyed genius came up with that behavior.

Thank you for letting me know! They have POP accounts. I intend to get this
domain onto Exchange.

Gregg Hill

 

[Diane Poremsky {MVP}]

rules never applied to messages that were moved to junk email folder - they
used to act on mail before the junk email filter - now the junk filter gets
the junk out first.

 

[Gregg Hill]

But it leaves no way to trust email that always has the same subject. Then
again, if the web developer had a brain, they would not have the contact
page set up the way that they do.

Gregg Hill