printing

[Kelly]

My boss recently installed a copy of Publisher 2000 on her computer that came
with Vista, but was downgraded to XP. When she opens Publisher it disables
the "Print Spooler Service" on her computer, and thus will not print. I know
how to re-enable the "Print Spooler Service," but how do I make it stop
disabling it?

 

[Mary Sauer]

This article may help, it has a registry fix
Error message when you try to start the Print Spooler service on a Windows
XP-based computer: "Error 1075"
http://support.microsoft.com/kb/915168
When you start the Print Spooler are you making certain the dependency files
are also started?
Has your user installed the service packs for Windows XP? Is the printer
driver current? Have you attempted starting the spooler service as an
administrator?

 

[Jaime]

You need to clarify, the boss install Publisher 2000?

The PC came with Vista, but was wiped and had XP installed or does it have
both Vista and XP in a dual boot configuration?

The Spooler service only stops when Publisher is started, so if Publisher is
never started, everything prints fine?

 

[Kelly]

1. She installed Publisher 2000 on her machine
2. The PC came with Vista, but was wiped and had XP installed
3. Correct, but this does not help when she is trying to print something
from Publisher

 

[Kelly]

I tried the article, but it does not seem to apply (there is no "solutions"
section to delete). It also does not help that I cannot get the error code
to appear.

When I restart the print spooler, I restart everything.

I tried running the service packs, but the only Office 2000 program that is
on the computer is Publisher (everything else is 2007), and that seems to
confuse the installer. Everything else is current.

 

[Kelly]

I tried running the updates, but the only Office 2000 program on the computer
is Publisher, and that seems to confuse the installer. The rest of the
Office programs are 2007.

 

[Mary Sauer]

I'd check my printer driver. It could be corrupt. Publisher is hard on drivers.
Go to the manufacturer's web site and be sure you are using an XP driver and not
the Vista driver.
It is always wise to completely uninstall a driver before
installing/reinstalling.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Right click your printer in the Printer folder, Properties, Advanced tab, change
to Print directly to the printer.

 

[Rob Giordano [MS MVP]]

Did you try installing Pub 2000 first, then Office 2007?

--
~~~~~~~~~~~~~~~~~~
Rob Giordano
Microsoft MVP Expression Web