JoAnn Paules said:
TomO said:
I should note that I updatedMary Sauer said:
TomO said:Mary,
I almost thought that it was fixed! I updated printer drivers, opened the
.pub, I could see the pages and text, looked like it was fixed, the the error
popped up " Publisher 2000 version 6.0 has encountered problems and neeeds to
close, we're sorry for the inconvenience".
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
Mary Sauer said:
Mary Sauer said:Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open a file.
HP printer?
An Office program stops responding, and you receive an error message that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
TomO said:Mary,
I almost thought that it was fixed! I updated printer drivers, opened the
.pub, I could see the pages and text, looked like it was fixed, the the error
popped up " Publisher 2000 version 6.0 has encountered problems and neeeds to
close, we're sorry for the inconvenience".
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
Mary Sauer said:
Now I'm really confused. AnyMary Sauer said:I meant compatibility mode...
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary Sauer said:Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open a file.
HP printer?
An Office program stops responding, and you receive an error message that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
TomO said:Mary,
I almost thought that it was fixed! I updated printer drivers, opened the
.pub, I could see the pages and text, looked like it was fixed, the the error
popped up " Publisher 2000 version 6.0 has encountered problems and neeeds to
close, we're sorry for the inconvenience".
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
:
Check your printer and graphics drivers, they need to be updated to XP.
Publisher is especially sensitive to printer drivers.
Compatibility mode?
OFF2000: Office Programs Stop Responding After You Upgrade to Windows XP
http://support.microsoft.com/kb/313935/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
When I try to open them puslisher just closes. I do have Norton and have
disabled office scanning.
--
TomO
:
What happens when you try? Do you have Norton on your computer?
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
I have some files created in Publisher 2000 on a PC with windows ME.
Since
upgrading to W XP they will not open. I can open them on a PC with W 2K
fine.
Any advice would be appreciated. TIA
TomO said:Mary,
Now it's getting really strange. Tried turning off pictures and special
characters, no change still shut down Publisher. Checked the error report
details and "Hpbafd32.dll" was not in it. Searched for that dll and it's not
on my PC. Updated video drivers again, still shut down publisher. Started in
safe mode and the .pubs opened! Saved as a new file and restarted normally.
The new files still shut down publisher. I tried opening one of the old files
and it opened!! Pictures were there and special characters too. Saved the
file and tried opening again. Shut down
other options? I can still work on them on the W2K machine but hey, I like to
fix things if I can TIA
--
TomO
Mary Sauer said:I meant compatibility mode...
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary Sauer said:Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open a
file.
HP printer?
An Office program stops responding, and you receive an error message that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
I almost thought that it was fixed! I updated printer drivers, opened the
.pub, I could see the pages and text, looked like it was fixed, the the
error
popped up " Publisher 2000 version 6.0 has encountered problems and neeeds
to
close, we're sorry for the inconvenience".
updated
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
:
Check your printer and graphics drivers, they need to be updated to XP.
Publisher is especially sensitive to printer drivers.
Compatibility mode?
OFF2000: Office Programs Stop Responding After You Upgrade to Windows XP
http://support.microsoft.com/kb/313935/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
When I try to open them puslisher just closes. I do have Norton and
have
disabled office scanning.
--
TomO
:
What happens when you try? Do you have Norton on your computer?
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
I have some files created in Publisher 2000 on a PC with windows ME.
Since
upgrading to W XP they will not open. I can open them on a PC with W
2K
fine.
Any advice would be appreciated. TIA
Mary Sauer said:If it starts okay in safe mode, it very well could be the printer driver... It
is always better to completely uninstall a driver before
installing/re-installing.
Bruce Sanderson's Windows Web
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
TomO said:Mary,
Now it's getting really strange. Tried turning off pictures and special
characters, no change still shut down Publisher. Checked the error report
details and "Hpbafd32.dll" was not in it. Searched for that dll and it's not
on my PC. Updated video drivers again, still shut down publisher. Started in
safe mode and the .pubs opened! Saved as a new file and restarted normally.
The new files still shut down publisher. I tried opening one of the old files
and it opened!! Pictures were there and special characters too. Saved the
file and tried opening again. Shut down
other options? I can still work on them on the W2K machine but hey, I like to
fix things if I can TIA
--
TomO
Mary Sauer said:I meant compatibility mode...
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open a
file.
HP printer?
An Office program stops responding, and you receive an error message that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
I almost thought that it was fixed! I updated printer drivers, opened the
.pub, I could see the pages and text, looked like it was fixed, the the
error
popped up " Publisher 2000 version 6.0 has encountered problems and neeeds
to
close, we're sorry for the inconvenience".
updated
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
:
Check your printer and graphics drivers, they need to be updated to XP.
Publisher is especially sensitive to printer drivers.
Compatibility mode?
OFF2000: Office Programs Stop Responding After You Upgrade to Windows XP
http://support.microsoft.com/kb/313935/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
When I try to open them puslisher just closes. I do have Norton and
have
disabled office scanning.
--
TomO
:
What happens when you try? Do you have Norton on your computer?
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
I have some files created in Publisher 2000 on a PC with windows ME.
Since
upgrading to W XP they will not open. I can open them on a PC with W
2K
fine.
Any advice would be appreciated. TIA
TomO said:Mary,
Wel I have succes to a point. After following your advice and purging all
the printer files and re-installing the printer the document opens.... If I
open it through "my documents", if I start publisher then open it from there
it closes. What's up with that? It also is strange that I can open it, edit
it and print it but after I save and close it the "Publisher has encountered
a problem and needs to close" error pops up after the document is closed!
Thanks,
--
TomO
Mary Sauer said:If it starts okay in safe mode, it very well could be the printer driver...
It
is always better to completely uninstall a driver before
installing/re-installing.
Bruce Sanderson's Windows Web
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
TomO said:Mary,
Now it's getting really strange. Tried turning off pictures and special
characters, no change still shut down Publisher. Checked the error report
details and "Hpbafd32.dll" was not in it. Searched for that dll and it's
not
on my PC. Updated video drivers again, still shut down publisher. Started
in
safe mode and the .pubs opened! Saved as a new file and restarted normally.
The new files still shut down publisher. I tried opening one of the old
files
and it opened!! Pictures were there and special characters too. Saved the
file and tried opening again. Shut down
other options? I can still work on them on the W2K machine but hey, I like
to
fix things if I can TIA
--
TomO
:
I meant compatibility mode...
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open a
file.
HP printer?
An Office program stops responding, and you receive an error message
that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
I almost thought that it was fixed! I updated printer drivers, opened
the
.pub, I could see the pages and text, looked like it was fixed, the the
error
popped up " Publisher 2000 version 6.0 has encountered problems and
neeeds
to
close, we're sorry for the inconvenience".
updated
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
:
Check your printer and graphics drivers, they need to be updated to
XP.
Publisher is especially sensitive to printer drivers.
Compatibility mode?
OFF2000: Office Programs Stop Responding After You Upgrade to Windows
XP
http://support.microsoft.com/kb/313935/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
When I try to open them puslisher just closes. I do have Norton and
have
disabled office scanning.
--
TomO
:
What happens when you try? Do you have Norton on your computer?
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
I have some files created in Publisher 2000 on a PC with windows
ME.
Since
upgrading to W XP they will not open. I can open them on a PC
with W
2K
fine.
Any advice would be appreciated. TIA
Mary Sauer said:We are back to the Norton problem. Have you disabled the Office Plug-in?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
TomO said:Mary,
Wel I have succes to a point. After following your advice and purging all
the printer files and re-installing the printer the document opens.... If I
open it through "my documents", if I start publisher then open it from there
it closes. What's up with that? It also is strange that I can open it, edit
it and print it but after I save and close it the "Publisher has encountered
a problem and needs to close" error pops up after the document is closed!
Thanks,
--
TomO
Mary Sauer said:If it starts okay in safe mode, it very well could be the printer driver...
It
is always better to completely uninstall a driver before
installing/re-installing.
Bruce Sanderson's Windows Web
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
Now it's getting really strange. Tried turning off pictures and special
characters, no change still shut down Publisher. Checked the error report
details and "Hpbafd32.dll" was not in it. Searched for that dll and it's
not
on my PC. Updated video drivers again, still shut down publisher. Started
in
safe mode and the .pubs opened! Saved as a new file and restarted normally.
The new files still shut down publisher. I tried opening one of the old
files
and it opened!! Pictures were there and special characters too. Saved the
file and tried opening again. Shut down
other options? I can still work on them on the W2K machine but hey, I like
to
fix things if I can TIA
--
TomO
:
I meant compatibility mode...
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open a
file.
HP printer?
An Office program stops responding, and you receive an error message
that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
I almost thought that it was fixed! I updated printer drivers, opened
the
.pub, I could see the pages and text, looked like it was fixed, the the
error
popped up " Publisher 2000 version 6.0 has encountered problems and
neeeds
to
close, we're sorry for the inconvenience".
updated
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
:
Check your printer and graphics drivers, they need to be updated to
XP.
Publisher is especially sensitive to printer drivers.
Compatibility mode?
OFF2000: Office Programs Stop Responding After You Upgrade to Windows
XP
http://support.microsoft.com/kb/313935/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
When I try to open them puslisher just closes. I do have Norton and
have
disabled office scanning.
--
TomO
:
What happens when you try? Do you have Norton on your computer?
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
I have some files created in Publisher 2000 on a PC with windows
ME.
Since
upgrading to W XP they will not open. I can open them on a PC
with W
2K
fine.
Any advice would be appreciated. TIA
TomO said:Norton AV 2007, The box "turn on scanning for office documents" is unchecked.
--
TomO
Mary Sauer said:We are back to the Norton problem. Have you disabled the Office Plug-in?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
TomO said:Mary,
Wel I have succes to a point. After following your advice and purging all
the printer files and re-installing the printer the document opens.... If I
open it through "my documents", if I start publisher then open it from
there
it closes. What's up with that? It also is strange that I can open it, edit
it and print it but after I save and close it the "Publisher has
encountered
a problem and needs to close" error pops up after the document is closed!
Thanks,
--
TomO
:
If it starts okay in safe mode, it very well could be the printer
driver...
It
is always better to completely uninstall a driver before
installing/re-installing.
Bruce Sanderson's Windows Web
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
Now it's getting really strange. Tried turning off pictures and special
characters, no change still shut down Publisher. Checked the error
report
details and "Hpbafd32.dll" was not in it. Searched for that dll and it's
not
on my PC. Updated video drivers again, still shut down publisher.
Started
in
safe mode and the .pubs opened! Saved as a new file and restarted
normally.
The new files still shut down publisher. I tried opening one of the old
files
and it opened!! Pictures were there and special characters too. Saved
the
file and tried opening again. Shut down
other options? I can still work on them on the W2K machine but hey, I
like
to
fix things if I can TIA
--
TomO
:
I meant compatibility mode...
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open
a
file.
HP printer?
An Office program stops responding, and you receive an error message
that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
I almost thought that it was fixed! I updated printer drivers,
opened
the
.pub, I could see the pages and text, looked like it was fixed, the
the
error
popped up " Publisher 2000 version 6.0 has encountered problems and
neeeds
to
close, we're sorry for the inconvenience".
updated
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
:
Check your printer and graphics drivers, they need to be updated to
XP.
Publisher is especially sensitive to printer drivers.
Compatibility mode?
OFF2000: Office Programs Stop Responding After You Upgrade to
Windows
XP
http://support.microsoft.com/kb/313935/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
When I try to open them puslisher just closes. I do have Norton
and
have
disabled office scanning.
--
TomO
:
What happens when you try? Do you have Norton on your computer?
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
I have some files created in Publisher 2000 on a PC with
windows
ME.
Since
upgrading to W XP they will not open. I can open them on a PC
with W
2K
fine.
Any advice would be appreciated. TIA
Mary Sauer said:Hey Tom,
Have you tried a detect and repair? It is found under help. Do you have more
than one printer? Have you installed Publisher's Imagesetter? Select a different
printer as default, see if your documents open.
An obscure article that may or may not help
OFF2000: Invalid Page Fault in Kernel32.dll Clicking "Look in" in Open Dialog
Box\
http://support.microsoft.com/kb/245325/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
TomO said:Norton AV 2007, The box "turn on scanning for office documents" is unchecked.
--
TomO
Mary Sauer said:We are back to the Norton problem. Have you disabled the Office Plug-in?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
Wel I have succes to a point. After following your advice and purging all
the printer files and re-installing the printer the document opens.... If I
open it through "my documents", if I start publisher then open it from
there
it closes. What's up with that? It also is strange that I can open it, edit
it and print it but after I save and close it the "Publisher has
encountered
a problem and needs to close" error pops up after the document is closed!
Thanks,
--
TomO
:
If it starts okay in safe mode, it very well could be the printer
driver...
It
is always better to completely uninstall a driver before
installing/re-installing.
Bruce Sanderson's Windows Web
How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
Now it's getting really strange. Tried turning off pictures and special
characters, no change still shut down Publisher. Checked the error
report
details and "Hpbafd32.dll" was not in it. Searched for that dll and it's
not
on my PC. Updated video drivers again, still shut down publisher.
Started
in
safe mode and the .pubs opened! Saved as a new file and restarted
normally.
The new files still shut down publisher. I tried opening one of the old
files
and it opened!! Pictures were there and special characters too. Saved
the
file and tried opening again. Shut down
other options? I can still work on them on the W2K machine but hey, I
like
to
fix things if I can TIA
--
TomO
:
I meant compatibility mode...
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Did you try the capability mode?
Open Publisher, view, pictures, click hide pictures, now try to open
a
file.
HP printer?
An Office program stops responding, and you receive an error message
that
references the Hpbafd32.dll file
http://support.microsoft.com/kb/330903/en-us
Troubleshoot your video driver.
How to troubleshoot video problems in Publisher
http://support.microsoft.com/kb/323786/en-us
How to troubleshoot a damaged publication in Publisher
http://support.microsoft.com/kb/198256/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary,
I almost thought that it was fixed! I updated printer drivers,
opened
the
.pub, I could see the pages and text, looked like it was fixed, the
the
error
popped up " Publisher 2000 version 6.0 has encountered problems and
neeeds
to
close, we're sorry for the inconvenience".
updated
my graphics drivers after updating to WXP. Any other thoughts? TIA
--
TomO
:
Check your printer and graphics drivers, they need to be updated to
XP.
Publisher is especially sensitive to printer drivers.
Compatibility mode?
OFF2000: Office Programs Stop Responding After You Upgrade to
Windows
XP
http://support.microsoft.com/kb/313935/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
When I try to open them puslisher just closes. I do have Norton
and
have
disabled office scanning.
--
TomO
:
What happens when you try? Do you have Norton on your computer?
--
JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
I have some files created in Publisher 2000 on a PC with
windows
ME.
Since
upgrading to W XP they will not open. I can open them on a PC
with W
2K
fine.
Any advice would be appreciated. TIA