Publisher cannot open the file

[Elayne]

I create a monthly newsletter using Publisher 2007. After installing an
update, my computer would not function properly, so I did a restore to the
point just before the update (created by the installation program). Now
publisher will not open the saved newsletters, giving me a dialogue box that
says 'Publisher cannot open the file.' Publisher will open other saved files,
including several that are incorporated into the newsletter (ads). When I
copy the files to a memory stick and try to open them on another computer
(mine, also running Office 2007), the files open. I have tried opening the
files on the second computer, saving them to another memory stick then trying
to open them again on the first computer, I get the same "cannot open"
comment. Why is publisher saying it cannot open the files on the computer
they were created on?

 

[Mary Sauer]

This is a known issue, Microsoft has a hotfix that addresses the error.

Description of the Publisher 2007 hotfix package (Publisher.msp) June 30, 2009
http://support.microsoft.com/kb/972566/

 

[Elayne]

This hotfix says it is to fix a problem created once Office service pack 2
has been installed - this installation failed when it tried on my computer -
will this fix still work? Also, it only happens with some files, while others
still work fine...again, is this the correct fix for the problem?

Thanks,
Elayne

 

[John Inzer]

This hotfix says it is to fix a problem created once Office service
pack 2 has been installed - this installation failed when it tried on
my computer - will this fix still work? Also, it only happens with
some files, while others still work fine...again, is this the correct
fix for the problem?

Thanks,
Elayne

====================================
Was the update you installed and subsequently
reverted from 'Office SP2'? If it was...you might
try reinstalling it and then run the fix.

Good luck.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Elayne]

Not 100 per cent sure, but I don't think so...SP2 has been trying to install
for a while and continually fails. Any idea why this is?

 

[John Inzer]

Not 100 per cent sure, but I don't think so...SP2 has been trying to
install for a while and continually fails. Any idea why this is?

==============================
Why...I don't know.

Just to clarify...are you talking about Office SP2 or
Windows Vista SP2?

Might be worth a try to download Office SP2 to your
desktop and install from there.

The 2007 Microsoft Office Suite Service Pack 2 (SP2)
http://tinyurl.com/cfq34v
or...
http://www.microsoft.com/downloads/...18-79ea-46c6-8a81-9db49b4ab6e5&displaylang=en

FWIW...it's always best if you create a System Restore
point before installing software or updates.

Good luck.

--

J. Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Elayne]

Office SP2...and thanks for the advice - I do always create a restore point.
This problem began happening once I used the restore point to go back. Go
figure.

 

[Surfat]

I am having this same problem, suddenly all my publisher files won't open but
2, the most recent and one from over 2 years ago. I tried this hotfix and it
did not solve this problem.

 

[JoAnn Paules]

Did you install the patch? Or did you just download it?

 

[Surfat]

Oops! Installed and works! Thank you....

Did you install the patch? Or did you just download it?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I am having this same problem, suddenly all my publisher files won't open
but
2, the most recent and one from over 2 years ago. I tried this hotfix and
it
did not solve this problem.

 

[JoAnn Paules]

Glad to have helped.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Oops! Installed and works! Thank you....

Did you install the patch? Or did you just download it?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I am having this same problem, suddenly all my publisher files won't
open
but
2, the most recent and one from over 2 years ago. I tried this hotfix
and
it
did not solve this problem.

:

I create a monthly newsletter using Publisher 2007. After installing
an
update, my computer would not function properly, so I did a restore to
the
point just before the update (created by the installation program).
Now
publisher will not open the saved newsletters, giving me a dialogue
box
that
says 'Publisher cannot open the file.' Publisher will open other saved
files,
including several that are incorporated into the newsletter (ads).
When I
copy the files to a memory stick and try to open them on another
computer
(mine, also running Office 2007), the files open. I have tried opening
the
files on the second computer, saving them to another memory stick then
trying
to open them again on the first computer, I get the same "cannot open"
comment. Why is publisher saying it cannot open the files on the
computer
they were created on?

 

[pvermilyea]

I installed the hotfix, and still get the same error (unable to ope
file). When I try to re-install the office-kb972566-fullfile-x86-gl
file I get a message stating "The update is already installed on thi
system". This is making me crazy.
Any further suggestions?

Oops! Installed and works! Thank you....

Did you install the patch? Or did you just download it?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

I am having this same problem, suddenly all my publisher files won' open
but
2, the most recent and one from over 2 years ago. I tried thi hotfix and
it
did not solve this problem.

:

I create a monthly newsletter using Publisher 2007. Afte installing an
update, my computer would not function properly, so I did restore to
the
point just before the update (created by the installatio program). Now
publisher will not open the saved newsletters, giving me dialogue box
that
says 'Publisher cannot open the file.' Publisher will open othe saved
files,
including several that are incorporated into the newsletter (ads) When I
copy the files to a memory stick and try to open them on anothe computer
(mine, also running Office 2007), the files open. I have trie opening
the
files on the second computer, saving them to another memory stic then
trying
to open them again on the first computer, I get the same "canno open"
comment. Why is publisher saying it cannot open the files on th computer
they were created on?

 

[Mary Sauer]

There is always the option to remove the service pack.

Microsoft Service Pack Uninstall Tool for the 2007 Microsoft Office suite
http://support.microsoft.com/kb/954914/en-us

There is a registry fix that was posted before the service pack.
Error message when you try to open a publication in Publisher: "Publisher cannot
open the file" or "Publisher has detected a problem"
http://support.microsoft.com/kb/928890/en-us

--
Mary Sauer
http://msauer.mvps.org/

I installed the hotfix, and still get the same error (unable to open
file). When I try to re-install the office-kb972566-fullfile-x86-glb
file I get a message stating "The update is already installed on this
system". This is making me crazy.
Any further suggestions?

Oops! Installed and works! Thank you....

Did you install the patch? Or did you just download it?

--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



I am having this same problem, suddenly all my publisher files won't open
but
2, the most recent and one from over 2 years ago. I tried this hotfix and
it
did not solve this problem.

:

I create a monthly newsletter using Publisher 2007. After installing an
update, my computer would not function properly, so I did a restore to
the
point just before the update (created by the installation program). Now
publisher will not open the saved newsletters, giving me a dialogue box
that
says 'Publisher cannot open the file.' Publisher will open other saved
files,
including several that are incorporated into the newsletter (ads). When I
copy the files to a memory stick and try to open them on another computer
(mine, also running Office 2007), the files open. I have tried opening
the
files on the second computer, saving them to another memory stick then
trying
to open them again on the first computer, I get the same "cannot open"
comment. Why is publisher saying it cannot open the files on the computer
they were created on?