Spewing temporary files

[George T]

I have a user who mysteriously generates many temp files that do not close.
They are often of the name variety:
~filename.doc
and of the WRL variety but also others.

I don't think she is crashing that often, there is some other process at work.

1) How do I replicate this behavior? How do you create and keep open so
many temp files and temp file versions of the same doc?

2) How can I prevent it--it plays havoc with the behavior of Word for other
users who have to work on files ever used with the mystery user.

Her app is Word 2007 but she did the same thing when she was using Word 2003
(even more so) so it is independent of the app version.

I think I have turned off all SQL and sharing functions to minimize risk of
problems. But it still causes her and other people to lock up when using
Word 2007.

I have replaced her computer entirely and installed Office 2007 fresh on
the new system just to satisfy a demand that I prove the defect was not the
fault of a particular computer or MS-office installation.

How is she doing this? Does anybody know? Is it a function of keeping to
many Word docs open at once?

 

[Cindy M.]

Hi George,

Mmm, not really my area of expertise, but since you haven't gotten any
replies...

When you "installed Office 2007 fresh", did you migrate her personal settings,
or did she have to start clean? I'm inclined to think the problem could be in
the Normal.dot template ("corrupted document"), but if you didn't migrate that,
this wouldn't be the case.

If you did migrate her personal settings (which should include the Normal.dot)
try renaming that to Normal.dot.old, then have her work in Word. Note that, for
this time, she won't have access to any macros, AutoText, toolbars or keyboard
shortcuts she's defined. Most of these can be copied from Normal.dot.old to a
new template if it turns out Normal.dot is the problem.

I have a user who mysteriously generates many temp files that do not close.
They are often of the name variety:
~filename.doc
and of the WRL variety but also others.

I don't think she is crashing that often, there is some other process at work.

1) How do I replicate this behavior? How do you create and keep open so
many temp files and temp file versions of the same doc?

2) How can I prevent it--it plays havoc with the behavior of Word for other
users who have to work on files ever used with the mystery user.

Her app is Word 2007 but she did the same thing when she was using Word 2003
(even more so) so it is independent of the app version.

I think I have turned off all SQL and sharing functions to minimize risk of
problems. But it still causes her and other people to lock up when using
Word 2007.

I have replaced her computer entirely and installed Office 2007 fresh on
the new system just to satisfy a demand that I prove the defect was not the
fault of a particular computer or MS-office installation.

How is she doing this? Does anybody know? Is it a function of keeping to
many Word docs open at once?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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