Unable to close personal folders file

[Neil]

Using Outlook 2000 on XP Pro. I opened the .pst file of a
user other than the user that the PC is set up for and
didn't close it for a few weeks. Now, when I try to close
it by right clicking and selecting "Close Personal
Folders" I get the message "The operation failed. An
object could not be found". Does anyone know how I can
close this set of folders or stop them from opening?

I found a relevant Knowledge Base article
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;241880&Product=out) for Outlook 98 regarding deleting
registry references but the registry doesn't appear to
have the same settings with Outlook 2000 and I'm not that
comfortable deleting things from the registry unless I
know the exact key to delete.

Any help would be appreciated. Also are there searchable
archives for this newsgroup and if so, how do I access
them?

 

[Anne Troy]

You can try Tools-Services and deselect it or, assuming it was copied to a
local hard drive, delete it or remove it from its current directory WHILE
OUTLOOK IS CLOSED.

<-*-><-*-><-*-><-*-><-*-><-*-><-*-><-*->
Hope this helps!
Anne Troy (better known as Dreamboat)
Author: Dreamboat on Word
Email: Dreamboat*at*Piersontech.com
Web: www.TheOfficeExperts.com

 

[Diane Poremsky]

it sounds like a ghost pst - are you using corp or internet only mode? See
help, about if unsure. The steps for 98 should be the same... look for your
profile name in this path: HKEY_CURRENT_USER/Software/Microsoft/Windows
Messaging Subsystem/Profiles/ or if using corp, just create another profile
using the mail applet in control panel.

 

[Neil]

Thanks for responding. The set of folders (.pst) that I
can't get off the folder list was put there by going
File/Open so it doesn't show as a personal folders object
under Tools/Services.

I tried removing the offending .pst file from it's normal
directory (while Outlook was closed) but there is still a
folder in the folder list called "Personal Folders" which
refers to the file that I've moved. With the .pst file
moved out of its normal directory when I click
on "Personal Folders" I get a message that the .pst file
can't be found and so none of the sub-folders are shown.
If I right click the folder to choose to close it I just
get the same message and don't get a right click menu. So
I'm still stuck with the folder in my folders list.:<

Am going to follow up on the next response I had to my
problem. Thanks again for responding.

 

[Guest]

Great. Problem solved. Thanks for your help.
It's a PC using Outlook Corp so I set up a new profile as
you suggested and the ghost is gone:> Thanks again.

-----Original Message-----
it sounds like a ghost pst - are you using corp or internet only mode? See
help, about if unsure. The steps for 98 should be the same... look for your
profile name in this path: HKEY_CURRENT_USER/Software/Microsoft/Windows
Messaging Subsystem/Profiles/ or if using corp, just create another profile
using the mail applet in control panel.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com

Using Outlook 2000 on XP Pro. I opened the .pst file of a
user other than the user that the PC is set up for and
didn't close it for a few weeks. Now, when I try to close
it by right clicking and selecting "Close Personal
Folders" I get the message "The operation failed. An
object could not be found". Does anyone know how I can
close this set of folders or stop them from opening?

I found a relevant Knowledge Base article
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;241880&Product=out) for Outlook 98 regarding deleting
registry references but the registry doesn't appear to
have the same settings with Outlook 2000 and I'm not that
comfortable deleting things from the registry unless I
know the exact key to delete.

Any help would be appreciated. Also are there searchable
archives for this newsgroup and if so, how do I access
them?

.