"unable to open your default email folder"

[Ann]

After a successful install (and reinstall) of Office XP, and attempt to open Outlook, I get the message "unable to open your default email folder Could not open the item. Try again" I click OK. Next message is "do you want open your default file system folder instead" I click OK and get a screen with the title bar of Microsoft Office and all the menues but with a window showing "my computer" and all the drives etc. Under Tools the Option button is grayed out so the suggestions I have read so far I am not able to access. I tried copying my Office 2002 pst file over to the new computer but it will not open (they are networked together). I have since discovered by research that the 2002 pst file is not in the correct format for 2003. I have downloaded all the updates from microsoft. What do I do now? TIA

 

[Milly Staples [MVP - Outlook]]

Have you created your mail profile here: Control Panel-Mail Icon?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Ann asked:

| After a successful install (and reinstall) of Office XP, and attempt
| to open Outlook, I get the message "unable to open your default email
| folder Could not open the item. Try again" I click OK. Next message
| is "do you want open your default file system folder instead" I
| click OK and get a screen with the title bar of Microsoft Office and
| all the menues but with a window showing "my computer" and all the
| drives etc. Under Tools the Option button is grayed out so the
| suggestions I have read so far I am not able to access. I tried
| copying my Office 2002 pst file over to the new computer but it will
| not open (they are networked together). I have since discovered by
| research that the 2002 pst file is not in the correct format for
| 2003. I have downloaded all the updates from microsoft. What do I
| do now? TIA