Updates screen not clearing updates

[Brian Edwards]

After our project manager has assigned tasks to users, and the users have
updated the progress on the tasks, the project manager logs into Project
Server and Accepts the updates. The updates are applied to the Project file
fine. However, the project manager's Updates screen in Project Server never
clears the updates like it used to. They stay there forever. He has to
scroll down a list of updates a month long to get to the newest updates that
he needs to accept.

No error messages are ever displayed or anything like that. However, I do
see some Application Event Viewer errors (Event IDs 1 & 2, and several of
them). Searching the www didn't produce any useable related results
regarding those.

Project Server is at version SP2a, the SQL dB updates were applied
successfully as part of that update. The server runs SQL 2000 on Windows
Server 2003 SP1. The project manager is using Project Pro 2002.

Any ideas?

 

[Marc Soester]

Hi Brian,

using 2002 on a 2003 server is alway a bid yukkie, but certainly possible.
Can you check if there is an extra icon beside the tasks that have been
updated within the Update screen?
Could it be that your project manager only saves the project but does not
publish it? that would explain why the project plan is updated but the update
screen still remains with these tasks ( but it would indicate with a little
red flag icon beside the task within the inforamtion column).
If this is the case I would open the project and publish it, than the update
should clear.
Hope this helps

 

[Brian Edwards]

Thank you. I'll see what he says and give it a try.