1
15a0
My company will be upgrading from Office 97 (WinNT) to Office XP
(WinXP). As of right now they are telling us that training dollars
just aren't in the budget. Meaning - well, handouts, web references,
book... whatever the business units want to pay for.
We have wide variety of users. Some do one or two things in Word or
Excel, some power users...
My feeling is that when we roll these people out they are going to be
alarmed at the jump. Multi-facted clipboard, task pane, adaptive
menus, smart-tags... these are the big ones off the top of my head
that just "appear". Without training some users are going to be
"surprised". I also assume that this will increase the volume of
calls to our helpdesk. The idea of "no training" is silly on this
basis alone. Moreover it totally sidesteps the idea of showing them
all the new features that would improve productivity.
My main question though is for anyone who has done this upgrade - what
are the new features that "surprise" people. What things (in what
apps) have changed enough for the basic user to require a formal
introduction / training.
(WinXP). As of right now they are telling us that training dollars
just aren't in the budget. Meaning - well, handouts, web references,
book... whatever the business units want to pay for.
We have wide variety of users. Some do one or two things in Word or
Excel, some power users...
My feeling is that when we roll these people out they are going to be
alarmed at the jump. Multi-facted clipboard, task pane, adaptive
menus, smart-tags... these are the big ones off the top of my head
that just "appear". Without training some users are going to be
"surprised". I also assume that this will increase the volume of
calls to our helpdesk. The idea of "no training" is silly on this
basis alone. Moreover it totally sidesteps the idea of showing them
all the new features that would improve productivity.
My main question though is for anyone who has done this upgrade - what
are the new features that "surprise" people. What things (in what
apps) have changed enough for the basic user to require a formal
introduction / training.