Word 2007 keeps corrupting cross-references

[Allen_N]

I have inserted dozens of cross-references to numbered headings in a Word
2007 document. Recently, I opened the doc to find that all cross-references
had been doubled: each had 2 field codes instead of 1, and the weren't always
the same.

For example, a cross-reference that should (and used to) appear as "Section
4" now appears as "Section 43", and toggling the field codes behind the 4 and
3 gives
"{ REF _Ref241557379 \r \h }{ REF _Ref227488552 \r \h }".

I painstakingly deleted all the redundant cross-references and saved the
document. When I repoened it, I had no cross-references at all !

As of yesterday, I had restored my document from an uncorrupted backup and
manually copied my intervening revisions from the corrupted one to the good
one. Today, the cross-references are all buggered-up again.

If it weren't for company policy, I'd be converting to OpenOffice by now.

Can anyone suggest a way out of this? Thanks!

 

[Allen_N]

More info:

The corruption seems to occur every time I try to SaveAs PDF. I'm not usre
if it only happens then.

The document seems to be okay the next time I open it. I'm not sure if the
redundant cross-references always disappear by closing the document.

Anyway, it seems that my only real problem now is that I can't create a PDF
without corrupt cross-references.

 

[Allen_N]

This is outrageous ! The corruption actually happens when I try to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[macropod]

Hi Allen,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

 

[Allen_N]

No. I'll probably have to get that done for me by our Help Desk (as I don't
have full admin privileges or access to CD's), but it sounds like a good 1st
step.

Thanks !

Hi Allen,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]

This is outrageous ! The corruption actually happens when I try to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Allen_N]

Another clue:

If I start with a good version, select the whole document and then F9, the
corruption returns.

It sounds like the cross-references themselves are buggy. I imported this
doc from Word 2003 before editing. Could this be the source of the problem?

 

[macropod]

Hi Allen,

You shouldn't need either Admin rights or the install media for a repair.

--
Cheers
macropod
[Microsoft MVP - Word]

No. I'll probably have to get that done for me by our Help Desk (as I don't
have full admin privileges or access to CD's), but it sounds like a good 1st
step.

Thanks !

Hi Allen,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]

This is outrageous ! The corruption actually happens when I try to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Allen_N]

Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the problem
still exists.

- Allen

Hi Allen,

You shouldn't need either Admin rights or the install media for a repair.

--
Cheers
macropod
[Microsoft MVP - Word]

No. I'll probably have to get that done for me by our Help Desk (as I don't
have full admin privileges or access to CD's), but it sounds like a good 1st
step.

Thanks !

Hi Allen,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I try to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[macropod]

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields in such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as 'added'. Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]

Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the problem
still exists.

- Allen

Hi Allen,

You shouldn't need either Admin rights or the install media for a repair.

--
Cheers
macropod
[Microsoft MVP - Word]

No. I'll probably have to get that done for me by our Help Desk (as I don't
have full admin privileges or access to CD's), but it sounds like a good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I try to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Allen_N]

Thanks, but I tried that after reading your advice to other posters. It's
switched off, and Accept All Changes had no effect.

N.B. I never had a problem with a previous version of my document. This was
prior to the last Office update, which we installed a month or so ago, so I'm
wondering if a bug came in with that.

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields in such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as 'added'. Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]

Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the problem
still exists.

- Allen

Hi Allen,

You shouldn't need either Admin rights or the install media for a repair.

--
Cheers
macropod
[Microsoft MVP - Word]


No. I'll probably have to get that done for me by our Help Desk (as I don't
have full admin privileges or access to CD's), but it sounds like a good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I try to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Terry Farrell]

Note that you need to Accept all Changes BEFORE turning off Track Changes.

Terry

Thanks, but I tried that after reading your advice to other posters. It's
switched off, and Accept All Changes had no effect.

N.B. I never had a problem with a previous version of my document. This
was
prior to the last Office update, which we installed a month or so ago, so
I'm
wondering if a bug came in with that.

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields in
such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as 'added'.
Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]

Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the
problem
still exists.

- Allen


:

Hi Allen,

You shouldn't need either Admin rights or the install media for a
repair.

--
Cheers
macropod
[Microsoft MVP - Word]


No. I'll probably have to get that done for me by our Help Desk (as
I don't
have full admin privileges or access to CD's), but it sounds like a
good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word
Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I try
to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Suzanne S. Barnhill]

Why? I would think doing it the other way around would be more effective.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

Note that you need to Accept all Changes BEFORE turning off Track Changes.

Terry

Thanks, but I tried that after reading your advice to other posters. It's
switched off, and Accept All Changes had no effect.

N.B. I never had a problem with a previous version of my document. This
was
prior to the last Office update, which we installed a month or so ago, so
I'm
wondering if a bug came in with that.

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields in
such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as 'added'.
Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]


Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the
problem
still exists.

- Allen


:

Hi Allen,

You shouldn't need either Admin rights or the install media for a
repair.

--
Cheers
macropod
[Microsoft MVP - Word]


No. I'll probably have to get that done for me by our Help Desk (as
I don't
have full admin privileges or access to CD's), but it sounds like a
good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word
Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I try
to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Terry Farrell]

I've had occasions when AcceptAll refused to work until TT was toggled back
on. Maybe it was some kind of strange corruption.

Terry

Note that you need to Accept all Changes BEFORE turning off Track Changes.

Terry

Thanks, but I tried that after reading your advice to other posters. It's
switched off, and Accept All Changes had no effect.

N.B. I never had a problem with a previous version of my document. This
was
prior to the last Office update, which we installed a month or so ago, so
I'm
wondering if a bug came in with that.

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields in
such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as 'added'.
Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]


Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the
problem
still exists.

- Allen


:

Hi Allen,

You shouldn't need either Admin rights or the install media for a
repair.

--
Cheers
macropod
[Microsoft MVP - Word]


No. I'll probably have to get that done for me by our Help Desk (as
I don't
have full admin privileges or access to CD's), but it sounds like a
good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word
Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I try
to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Allen_N]

Thanks Terry, Suzanne.

Just tried both ways: no good.

Anyway, there are no changes visible when I select Final Showing Markup or
Original Showing Markup. I was not using Track Changes when this problem
arose.

In fact, I had re-entered all the cross-references manually after I lost
them (when I deleted the duplicates, only to discover upon reopening that the
original cross-references had disappeared as well).

- Allen

I've had occasions when AcceptAll refused to work until TT was toggled back
on. Maybe it was some kind of strange corruption.

Terry

Note that you need to Accept all Changes BEFORE turning off Track Changes.

Terry

Thanks, but I tried that after reading your advice to other posters. It's
switched off, and Accept All Changes had no effect.

N.B. I never had a problem with a previous version of my document. This
was
prior to the last Office update, which we installed a month or so ago, so
I'm
wondering if a bug came in with that.


:

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields in
such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as 'added'.
Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]


Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the
problem
still exists.

- Allen


:

Hi Allen,

You shouldn't need either Admin rights or the install media for a
repair.

--
Cheers
macropod
[Microsoft MVP - Word]


No. I'll probably have to get that done for me by our Help Desk (as
I don't
have full admin privileges or access to CD's), but it sounds like a
good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word
Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I try
to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Terry Farrell]

Just to summarise this problem: all the X-references inside that one single
document (there are no external references?) corrupt whenever Update Fields
executes?

Terry

Thanks Terry, Suzanne.

Just tried both ways: no good.

Anyway, there are no changes visible when I select Final Showing Markup or
Original Showing Markup. I was not using Track Changes when this problem
arose.

In fact, I had re-entered all the cross-references manually after I lost
them (when I deleted the duplicates, only to discover upon reopening that
the
original cross-references had disappeared as well).

- Allen

I've had occasions when AcceptAll refused to work until TT was toggled
back
on. Maybe it was some kind of strange corruption.

Terry

Note that you need to Accept all Changes BEFORE turning off Track
Changes.

Terry

Thanks, but I tried that after reading your advice to other posters.
It's
switched off, and Accept All Changes had no effect.

N.B. I never had a problem with a previous version of my document.
This
was
prior to the last Office update, which we installed a month or so ago,
so
I'm
wondering if a bug came in with that.


:

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields
in
such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as
'added'.
Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]


Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the
problem
still exists.

- Allen


:

Hi Allen,

You shouldn't need either Admin rights or the install media for a
repair.

--
Cheers
macropod
[Microsoft MVP - Word]


No. I'll probably have to get that done for me by our Help Desk
(as
I don't
have full admin privileges or access to CD's), but it sounds
like a
good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word
Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I
try
to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[Allen_N]

Correct.

- Allen

Just to summarise this problem: all the X-references inside that one single
document (there are no external references?) corrupt whenever Update Fields
executes?

Terry

Thanks Terry, Suzanne.

Just tried both ways: no good.

Anyway, there are no changes visible when I select Final Showing Markup or
Original Showing Markup. I was not using Track Changes when this problem
arose.

In fact, I had re-entered all the cross-references manually after I lost
them (when I deleted the duplicates, only to discover upon reopening that
the
original cross-references had disappeared as well).

- Allen

I've had occasions when AcceptAll refused to work until TT was toggled
back
on. Maybe it was some kind of strange corruption.

Terry

Note that you need to Accept all Changes BEFORE turning off Track
Changes.

Terry

Thanks, but I tried that after reading your advice to other posters.
It's
switched off, and Accept All Changes had no effect.

N.B. I never had a problem with a previous version of my document.
This
was
prior to the last Office update, which we installed a month or so ago,
so
I'm
wondering if a bug came in with that.


:

Hi Allen,

I suspect you've got 'Track Changes' 'on'. If you update the fields
in
such a document, you'll end up with two instances of each
cross-reference, one marked as 'deleted', the other marked as
'added'.
Accepting all the changes will clear out the cross-references
marked as 'deleted'.

--
Cheers
macropod
[Microsoft MVP - Word]


Thanks, Macropod.

I tried the repair: it reported 1 correction. Unfortunately, the
problem
still exists.

- Allen


:

Hi Allen,

You shouldn't need either Admin rights or the install media for a
repair.

--
Cheers
macropod
[Microsoft MVP - Word]


No. I'll probably have to get that done for me by our Help Desk
(as
I don't
have full admin privileges or access to CD's), but it sounds
like a
good 1st
step.

Thanks !


:

Hi Allen,

Have you tried repairing your Office installation (Word
Options|Resources|Diagnose)?

--
Cheers
macropod
[Microsoft MVP - Word]


This is outrageous ! The corruption actually happens when I
try
to print a
normal hardcopy. Even Print Preview corrupts the file.

Surely there must be a fix that I somehow missed.

 

[newwaytobehuman]

I'm having a similar problem, in that it re-occurs every time that I print or
save as pdf. Only my 'table' cross-references are being corrupted though. To
avoid formatting incompatibilities I inserted the tables as enhanced
metafiles. Now every time I print or save as pdf the table image is inserted
as part of the cross-reference completely destroying the layout of my
document. I've tried removed and re-inserting the offending table
cross-references only to have the same problem repeat. This is seriously
driving me nuts as it prints out this way also. I have only been working in
Word 2007.

 

[newwaytobehuman]

Oh and yes, I have followed all the recommended steps suggested by others.