Lee, where are you located? Microsoft's Commercial Printing Team will
visit your commercial print shop if you are in the Washington/Seattle area.
Outside of that, I don't know. I would have to check.
Rhode Island.
But seriously, all this work can be done at your location.
The problem you have is getting real world publisher documents to check
out.
Perhaps you should start an free local service where you convert
publlisher docs to workable PDFs. Maybe even setup a web site where
Publisher service bureaus can post problem docs and you have a couple
wizzes there that fix them for output.
A simple form system where a user fills in the printer driver, os
version and all the particulars.
Then M$ gets the test data to try to output and sees the problems.
I'm sympathetic to the problem. I've worked in support for a
software/system company and there was never a real devoted effort to get
real world data or commit resources to such an endeavor.
Then after you get the data, you need a culture cleansing at M$.
For the engineers to have such a pathetic program after so many years
there needs to be public spankings. Start in all departments.
Marketing, engineering, sales, etc.